tag:blogger.com,1999:blog-8689506078297112665.post6668643663648432415..comments2023-10-08T08:33:55.549-04:00Comments on Unsuck DC Metro: WMATA Bus Driver Exam: Question OneUnsuck DC Metrohttp://www.blogger.com/profile/02752056661298716293noreply@blogger.comBlogger11125tag:blogger.com,1999:blog-8689506078297112665.post-39776320822561243742009-08-20T15:37:34.771-04:002009-08-20T15:37:34.771-04:00I was waiting for the OL to Vienna last Saturday s...I was waiting for the OL to Vienna last Saturday so I could get off at Dunn-Loring and catch my Once an Hour <:-( bus (the 1C)<br /><br />The train comes and it's marked "New Carrollton)<br /><br />So I said #%^&$!! I'm on the wrong platform!! I started to go to the toehr side and lo and behold it was the TRAIN that had it wrong!!!<br /><br />So I missed my 1C bus -- I caught the next train, thinking I would go to Vienna and catch a CUE bus- but THIS next train was marked "West Falls Church" <br /><br />DOUBLE @#$%^!!!!<br /><br />So I got off at Ballston and caught the 2 bus and FINALLY got to my destination!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-62907295932964814392009-08-19T22:48:07.061-04:002009-08-19T22:48:07.061-04:00Today I was at L'Enfant Plaza and got on the R...Today I was at L'Enfant Plaza and got on the Red Line for Union Station (yes, that's what the Metro train cars said)... amazingly I still ended up at my destination Pentagon...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-89560690688249238102009-08-19T11:34:38.248-04:002009-08-19T11:34:38.248-04:00I agree that this site takes Metro to task better,...I agree that this site takes Metro to task better, but I've seen this story referenced twice on this site and they still haven't responded - hence, my suggestion to post it in other forums. They definitely respond when they are embarrassed in live chats.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-80637507612044942312009-08-18T16:07:35.512-04:002009-08-18T16:07:35.512-04:00Metro responds to this site as well, and this site...Metro responds to this site as well, and this site takes metro to task betterAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-51955044539160068512009-08-18T15:50:52.732-04:002009-08-18T15:50:52.732-04:00Hi Brian: I've found that if I don't get a...Hi Brian: I've found that if I don't get an answer to a complaint or question about Metro, I forward my experience to Dr. Gridlock's chat on the WaPo site. Metro always has a staffer monitor that so they can monitor their pathetic public relations -- meaning you'll get an answer pronto once they get a bigger public shaming. Works every time!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-27801204864717815852009-08-18T15:22:08.508-04:002009-08-18T15:22:08.508-04:00OMG. Have you guys seen this? Someone gets paid ...OMG. Have you guys seen this? Someone gets paid to respond (with about a 3rd grade reading level) to media stories about metro suckiness? <br /><br />WTF?<br /><br />http://www.wmata.com/about_metro/clarifications.cfmTom A.https://www.blogger.com/profile/10417553647538474302noreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-32082638050027069932009-08-18T13:54:25.791-04:002009-08-18T13:54:25.791-04:00Well, for starters, I haven't heard back since...Well, for starters, I haven't heard back since that incident last Thursday afternoon. And I check my E-mail regularly, and have my phone on me at all times for work.<br /><br />So I'd say I called it pretty well, so far. Metro cares about my concern about as much as I expected they would- not one bit.<br /><br />Thing is, it may not come across as a 'fair' expectation, but when this is what we get from Metro over and over, yes, it does become an expectation. And they rarely fail to prove it correct.Briannoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-69859100197945584332009-08-18T12:56:30.694-04:002009-08-18T12:56:30.694-04:00"Naturally, I bent Metro's ear about the ..."Naturally, I bent Metro's ear about the issue when I got home--I'm sure I'll hear back about that, right?"<br /><br />This is what we should not accept from Metro. Bus drivers are going to have bad days, customers are going to have bad days. People are going to yell at each other and feelings are going to get hurt.<br /><br />But the expectation that Metro never follows up with customer complaints needs to end.<br /><br />Unsuck, I think you should obtain as much information from "Brian" as you can, and then make a very public, formal request that Metro inform us all what they did with the situationMichaelhttps://www.blogger.com/profile/15057113283154126104noreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-10796362014861142512009-08-18T12:55:20.073-04:002009-08-18T12:55:20.073-04:00It can easily be fixed by firing them all and star...It can easily be fixed by firing them all and starting over.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-37452358837295037852009-08-18T10:15:56.007-04:002009-08-18T10:15:56.007-04:00Face it. Metro employees regard their customers wi...Face it. Metro employees regard their customers with contempt, and there's nothing the organization is going to do about it. It's a poisonous organizational culture that cannot be fixed.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-19670084561570833972009-08-18T09:17:48.837-04:002009-08-18T09:17:48.837-04:00I actually had to walk out of my office to catch m...I actually had to walk out of my office to catch my breath from laughing at this one. Thank you!<br /><br />Of course, the obvious answer is A), since I'm the one who had to deal with that ridiculous crap- firsthand experience tells me that being a flaming jerkoff to customers must be the obvious solution.Briannoreply@blogger.com