tag:blogger.com,1999:blog-8689506078297112665.post7637997082306695740..comments2023-10-08T08:33:55.549-04:00Comments on Unsuck DC Metro: Metro Workers Who ShineUnsuck DC Metrohttp://www.blogger.com/profile/02752056661298716293noreply@blogger.comBlogger43125tag:blogger.com,1999:blog-8689506078297112665.post-12016614419423537812013-03-24T20:31:58.969-04:002013-03-24T20:31:58.969-04:00I have been a DC resident for many years and have ...I have been a DC resident for many years and have been dismayed by Metro's decline, but as they say, credit where credit is due. I was having trouble adding credit to my Smartrip the other evening at Farragut West, as the machine rejected various cards that I tried. I was admittedly quite drunk, which may have had something to do with it. A Metro employee saw me having difficulty, offered to assist me, and sorted out the problem in the most friendly manner you could imagine. I can only imagine how many annoying drunks they have to deal with, so I give a lot of credit to this guy for helping me. CShttps://www.blogger.com/profile/16220983657533729032noreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-50927616830414777292011-12-20T15:05:13.281-05:002011-12-20T15:05:13.281-05:00I take the bus to/from Farragut down Columbia Pike...I take the bus to/from Farragut down Columbia Pike quite a bit and am always impressed with the drivers who are willing to wait if they see you hauling up the street or answer newbies questions about which stops are nearest which intersections, restaurants, high rises, etc. The consistently good attitudes of the drivers seem to rub off on the riders and make for a more pleasant experience than a few other bus routes I've been on.PostCollegiatehttp://postcollegiate.tumblr.comnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-5289027645223060432011-12-16T10:12:17.456-05:002011-12-16T10:12:17.456-05:00Not a riveting story but one day I missed my bus a...Not a riveting story but one day I missed my bus and frantically ran after it (not a good idea, but I was wanted to get home and it was my birthday). I had caught up to the bus but it was at a traffic light and the driver didn't see me. I had given up, but there was different route bus right behind the one I missed, and the bus driver in that bus waved me over. She told me she would drop me off at the next stop so I could board my bus! She was the first young & blonde lady metrobus driver I'd ever seen, which was cool. But I have to say most metrobus drivers I've encountered (MD area) are usually nice or indifferent with occasionally with a cranky one here or there. They're definitely nicer than the ones in Canada.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-40647390180787075812011-12-15T09:18:13.040-05:002011-12-15T09:18:13.040-05:00This morning's delay was made bearable by our ...This morning's delay was made bearable by our train operator. He kept us completely informed, managed to resolve a door issue on our train (separate from the main delay) and thanked the passengers for their assistance. Very impressive.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-24277899961685456442011-12-04T20:26:37.394-05:002011-12-04T20:26:37.394-05:00http://www.youtube.com/watch?v=aBFfkXCMp34&fea...http://www.youtube.com/watch?v=aBFfkXCMp34&feature=related<br />He always seems to be working the Orange Line. Great operator! Funny and friendly! :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-45172938637467026682011-09-13T13:11:45.594-04:002011-09-13T13:11:45.594-04:00The afternoon station manager (bald black gentlema...The afternoon station manager (bald black gentleman) at Medical Center is an example of what station managers should be. He's always out helping customers if they need it. I've seen him a few times actually proactively approaching customers at the fare machines to ask if they need any assistance.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-37729121987789881662011-09-07T12:50:37.670-04:002011-09-07T12:50:37.670-04:00This morning on the 43 bus, which goes out of serv...This morning on the 43 bus, which goes out of service at Farrugut Square, the driver offered to drive two Italian tourists around the corner and dropped them off in front of the White House so they wouldn't get lost or confused looking for it. Very nice of the driver!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-56613133727130379692011-08-16T16:47:37.776-04:002011-08-16T16:47:37.776-04:00WMATA must have some sort of internal messaging go...WMATA must have some sort of internal messaging going on, maybe a secret operation? I've seen a few station managers lately really going above and beyond what the status quo has been in the past. They're proactively walking up to customers at the fare machines looking to help out, walking around outside the little post they have helping people out. What gives? They tired of the bad press?Certifriedhttps://www.blogger.com/profile/02684980624756955263noreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-113680883738209112011-06-03T13:38:01.118-04:002011-06-03T13:38:01.118-04:00Oversight. Tweeted it and forgot to include it in ...Oversight. Tweeted it and forgot to include it in the next day's other items. <br /><br />They did a hell of a job.Unsuck DC Metrohttps://www.blogger.com/profile/02752056661298716293noreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-56288362964373563522011-06-03T13:33:22.663-04:002011-06-03T13:33:22.663-04:00It's been almost a week since this story ran a...It's been almost a week since this story ran and I haven't seen any mention of it on this site (unless I missed it.) <br /><br />http://www.washingtonpost.com/local/metro-honors-station-manager-for-thwarting-suicide-attempts/2011/05/26/AGj65yCH_story.htmlGDopplerXTnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-86737718541481261082011-04-26T11:51:00.490-04:002011-04-26T11:51:00.490-04:00Update from yesterday's post (April 25, 2011 @...Update from yesterday's post (April 25, 2011 @2:46 PM). I came across an employee who had a couple of pages of newspaper in his "trash picker-upper device". I stopped and thanked him for cleaning up after people constantly and told him that I was sorry that he had to do it every day. I could tell that he was less than thrilled about it; he said in a resigned manner that it was something that he had to do.<br /><br />Thanks for letting me report on this UnSuck!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-58684606430061665512011-04-25T14:46:56.687-04:002011-04-25T14:46:56.687-04:00I’m not sure if this shout out should go to Metro ...I’m not sure if this shout out should go to Metro employees or Wheaton Urban District employees. Unfortunately, I don’t have anyone specific to say thank you to, but how about all of those employees who have to clean up the stairwells each and every day at the Wheaton parking garage? Many people are absolute slobs and think the world is their trash can. Every morning, there is usually trash of some sort in one of the stairwells. I’m sure it’s a daunting task of trying to keep it clean. Thanks to all of those who clean up after those who don’t give a flying leap because they’re too lazy and self-centered to throw away their own trash IN a trash can. Thanks also to the employees who had to wash up/paint over the graffiti on the walls! Sorry that you all have to go through this each and every day just because someone thinks their so special and entitled and can just toss their garbage anywhere!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-50776599210710301622011-04-04T20:16:53.183-04:002011-04-04T20:16:53.183-04:00Thanks to white girl train driver who found my wal...Thanks to white girl train driver who found my wallet stuck between the seats on the train. Another train driver looked but he did not find it. I rode Metro Rail to see the Washington Nationals. She gave it to a male supervisor on the blue line and I wanted to thank her personally.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-64683147371970548342011-03-29T19:33:50.432-04:002011-03-29T19:33:50.432-04:00http://washingtonexaminer.com/local/dc/2011/03/met...http://washingtonexaminer.com/local/dc/2011/03/metro-workers-shuttled-stranded-riders-during-snowstormUnsuck DC Metrohttps://www.blogger.com/profile/02752056661298716293noreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-41461831786262071182011-03-23T09:04:52.263-04:002011-03-23T09:04:52.263-04:00T. Williams; Metro probably station manager at L&#...T. Williams; Metro probably station manager at L'Enfant Plaza this morning-<br /><br />Obviously we had some issues this morning, Green Line single tracking between L'Enfant and Navy Yard... this station manager was on her "A" game this morning, One hand on the PA system telling the station as a whole when the next Green Line trains would arrive... when she wasnt doing that, she had her head out of the window of her kiosk trying as hard as she could to direct people which busses they could take to get around the problem quicker...<br /><br />Bravo Ms. Williams.BradKnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-6042971168090444772011-03-17T13:57:56.177-04:002011-03-17T13:57:56.177-04:00The Metro parking enforcement officer at Naylor Rd...The Metro parking enforcement officer at Naylor Rd. this morning should be commended. A Metro employee parked in the reserved parking spots and displayed a Metro safety vest on the dash to claim a spot. That display did not sway the officer who issued a parking ticket to the scofflaw employee.Roberthttps://www.blogger.com/profile/16664031861157856975noreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-3913873770320568832011-03-16T14:36:55.804-04:002011-03-16T14:36:55.804-04:00I have never taken the time to get the gentleman&#...I have never taken the time to get the gentleman's name, but the man who works the upper (South) side of Huntington in the Metro during morning rush hour should be used to set an example for the other Metro employees. He is almost ALWAYS outside the kiosk greeting riders with a friendly 'good morning'.Richnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-27824909648354777612011-03-11T16:23:23.270-05:002011-03-11T16:23:23.270-05:00The face of METRO is the face of the union workers...The face of METRO is the face of the union workers, The trains, communication, busses, every operational aspect would come to a hault without them. Most workers know what to do daily and its a good thing. While we run around trying to be vigilant taking pictures of metro workers doing wrong. The real wasteful abusers are right under our noses. The individuals who blend. No uniform means they can spend hours lingering over lunch, treating their consultants (that they waste millions on). They can catch a movie, go shopping and the ever popular trist. Perhaps the federal government feels justified to take back its 150 mil the same way the "High and Mighty" metro management is taking back metro workers benefits and contractural agreements. I'm sure Metro has spent more on consultants and lawyers then repairs and workers benefits would have cost. I would suggest we take pictures of the rude arrogant managers but they can't be identifed lucky them.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-14865101388669846512011-01-22T01:31:07.297-05:002011-01-22T01:31:07.297-05:00Have riders ever considered how hard it can be to ...Have riders ever considered how hard it can be to take care of thousands of people daily? I guess it's just the American way to complain about any and everything that makes us uncomfortable.People in other countries endure worst things than an uncomfortable ride to work. I know you are thinking, "well I pay my money, I expect good service". Do you feel you are getting your money's worth? Think about it. You don't have worry about parking at work, traffic or high gas prices. And if it really suck that bad, don't ride it. But you won't stop because you need their services just as much as they need your business. How would you feel if the company you worked for was always viewed in a negative way? Would you be proud to represent that company? I am a rider and I believe metro is doing the best they can with the resources that they have.Some employees are under paid and have to work 16 hours shifts because of the shortage of employees. Would you be tired after working 16 hours? Metro can't hire employees if people keep cuting into their budget with petty lawsuits. See how one can make all suffer. Therefore the public need to play their part. Stop eating, drinking and bringing pets on the metro. Be alert and pay attention. After reading this comment please do some serious introspection.How big of you to rally up people to target metro? Isn't that consider bullying? I guess not when you become an adult. Why would we make fun of employees peeing on the track? If they took a bathroom break and was late getting to your stop, you would complain about that. Bottom line they need money and staff. Unlike others, there are some who appreciate metro services and employees.Stop being apart of the problem and become apart of the soultion. Donate your time cleaning trains or donate money to repair broken elevators. You would not dare right? Okay so unsuck yourself and stop complaining.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-89037017075130086112010-10-11T09:55:49.474-04:002010-10-11T09:55:49.474-04:00Okay, I made a note of the guy working the kiosk i...Okay, I made a note of the guy working the kiosk in the above mentioned post. His name is Mr. Hagler. :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-85923551688368645802010-10-06T09:51:23.565-04:002010-10-06T09:51:23.565-04:00The guy working the kiosk closest to 7th & H S...The guy working the kiosk closest to 7th & H Streets at Gallery Place/Chinatown this morning between 7:15-8:00. I looked at his name and made a mental note of it (but then promptly forgot it!). He was a helpful Metro worker. As I was walking through the fare gate, I heard him giving someone directions to the Yellow/Green lines. I couldn’t help but smile as I knew it would be a nice shout out for this board. [Darn; now if I could only remember his name!]Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-976297551599565562010-09-04T23:20:41.342-04:002010-09-04T23:20:41.342-04:00Love this idea since there's not enough positi...Love this idea since there's not enough positive stuff on most Metro blogs. The morning shift station managers at Eisenhower and West Falls Church are both great; they're friendly and help people when needed. The two employees who hand out Express papers at Pentagon City are also very courteous as well.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-18001561977397987992010-08-13T09:51:56.483-04:002010-08-13T09:51:56.483-04:00Hey Unsuck - how about a section titled "Thin...Hey Unsuck - how about a section titled "Things we actually like about Metro" or something like that? This morning I was pleased to see that the Van Ness escalators from the mezzanine to the platform were both (finally) functioning. They look either new or just very clean too. So they DO (eventually) fix escalators. :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-11448647056901457172010-06-11T15:46:01.113-04:002010-06-11T15:46:01.113-04:00Thursday morning (yesterday) on the Orange Line in...Thursday morning (yesterday) on the Orange Line in from Vienna at about 8:05 am, we had an awesome driver. He was energetic and sounded like he actually wanted to do his job. He started us off with an "All aboard! All aboard! CHOO CHOO!" At one point, we had to hold at a station (Courthouse maybe) and he said "I've been told that I'm supposed to stop here. Apparently I got a little ahead of schedule, but we'll make it up in the tunnels! I promise I'll get you to work on time!"<br /><br />It was great that people were smiling on the Metro. At one point we were told "pretty please" to make sure not to block the doors.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-61986955312750375372010-05-20T15:02:29.200-04:002010-05-20T15:02:29.200-04:00Okay, this isn’t much, but since Metro standards a...Okay, this isn’t much, but since Metro standards are so low ...I had a very pleasant driver (sorry I didn’t get her name) on my trip home last night on the Y8 heading to Silver Spring around 5:48 pm or so. She said hello to every passenger and thanked them when they paid their fare (guessing it was because they didn’t have any problems with Smartrip cards or people had the exact fare). She also warned people to be careful getting off the bus. I walk to the back of the bus and usually exit from the rear. I’m not sure who else could hear her, but I heard her call out to passengers (even to me when I was exiting) to watch our step as we were stepping down onto the sidewalk/curb/edge of the street! Thanks for such pleasantries!Anonymousnoreply@blogger.com