tag:blogger.com,1999:blog-8689506078297112665.post8112107935412116251..comments2023-10-08T08:33:55.549-04:00Comments on Unsuck DC Metro: The BasicsUnsuck DC Metrohttp://www.blogger.com/profile/02752056661298716293noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-8689506078297112665.post-19065178266580458172009-11-30T09:47:37.477-05:002009-11-30T09:47:37.477-05:00Then find another job.
How about: The customer i...Then find another job.<br /><br />How about: The customer is always right.<br />Or: Take the high road and let others be fools.<br /><br />Metro has problems and I, for one, refuse to be considered part of their problem. I have always been courteous, polite and professional to all metro employees. Damn few have ever given me a pleasant response to anything. They should be able to act that way with me because they can't handle the heat in the kitchen they freely chose for themselves?<br /><br />Both ways doesn't cut it here. We are talking about paying for a service, not good sportsmanship for two opposing fans in the stands at a ball-game.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-55078337441329097062009-11-28T08:53:28.718-05:002009-11-28T08:53:28.718-05:00Yes, Metro has some crummy employees. But, for the...Yes, Metro has some crummy employees. But, for the most part, the ones I've interacted with are pretty good. Some are even (@^@) excellent.<br /><br />The station manager can't fix farecard and smartrip machines. It's got to be hard (no matter how much you make) to take abuse for 8 hours over something you have no control over. And I've also seen station managers take some pretty serious abuse from customers.<br /><br />It goes both ways folks.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-988637455578313852009-11-25T11:11:21.558-05:002009-11-25T11:11:21.558-05:00And, of course, there is NOTHING to indicate that ...And, of course, there is NOTHING to indicate that the fare machines no longer accept debit cards that don't have the Visa/MC logo (i.e., ATM cards). I used to use my ATM card to refill my SmarTrip, but no longer. I was almost stranded last night. Thank goodness the SmarTrip machines still take ATM cards. Anybody want an extra SmarTrip?Patricia of Trakaihttps://www.blogger.com/profile/10749588384988572343noreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-23151814661323621092009-11-24T14:53:52.737-05:002009-11-24T14:53:52.737-05:00Well.. when, exactly, did the union get involved? ...Well.. when, exactly, did the union get involved? ;)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-13377161036217422712009-11-24T14:39:37.204-05:002009-11-24T14:39:37.204-05:00Such a sad change of attitude, getting sadder by t...Such a sad change of attitude, getting sadder by the day. While Metro has never been perfect, I remember vividly my first trip to DC. We entered the Metro at some far-flung station in Virginia, stared at the map and fare tables for about 2 seconds, and then were approached by a friendly station manager who got the details of our planned trip, told us how much we needed to put on the farecards, and instructed us how to use the farecard machines and gates. This was in 1999, so it's not like it was the distant past. Now I'm simply grateful when no one dies on my way to work. What on earth has happened in the last 10 years?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-26045062948216396792009-11-24T13:30:59.438-05:002009-11-24T13:30:59.438-05:00Station Managers are like the Grinch, their hearts...Station Managers are like the Grinch, their hearts are 3 sizes too small. We need Cindy-Lou Hoo to unsuck metro!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-46111021881620506702009-11-24T11:21:13.874-05:002009-11-24T11:21:13.874-05:00What incentives does a station manager have to pro...What incentives does a station manager have to provide good service? He or she is going to get his/her six figure salary, no matter what. There is no threat of a bad evaluation, as the union has totally defanged that process. The flip side of the union's resistance to performance-based pay and reviews is that they won't get any performance bonus for providing good service, either.<br /><br />Oh - I know they may get a bonus, but it's one of those deals where all the children are above average, and everyone gets them, so they lose any incentive power they might have had.<br /><br />Basically, the only thing left is the Goodness of Their Hearts, and we know damn well that's in critically short supply.<br /><br />My wife's bus never came today. I had to drive her to the Metro. On the way, I counted about 80 people stranded at the stops. She's not going to complain, though. Complaining is only worth it if there's a chance an outcome will be influenced.<br /><br />Nothing is ever going to change. It's not going to get better.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-20054373992136363972009-11-24T09:48:15.927-05:002009-11-24T09:48:15.927-05:00Well said. Metro attendants rarely appear approac...Well said. Metro attendants rarely appear approachable. How about the lovely situation of the faregates not working for swiping cards? There's one down at New Carrollton even as I write this. No knowledge of when it might (if ever) work again. Or the fact half of the ones I experience won't work the first try. Keep swiping and "bend the card a bit" works. How long can it bend before breaking in half? I had to give up the weekly farecard that saved me $4-5 for a plastic card that doesn't always work half as well. This is called "upgrading your service."Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-68280639734451551742009-11-24T08:49:46.200-05:002009-11-24T08:49:46.200-05:00I have never asked a Metro employee a question wit...I have never asked a Metro employee a question without feeling like I'm interrupting some kind of critical moment. As if the employee was called upon at that moment to pick the 5 words that will sway Middle East leaders to embrace peace, and then I came along and disrupted the train of thought.Capitol to Capitalhttps://www.blogger.com/profile/14967365090390421969noreply@blogger.comtag:blogger.com,1999:blog-8689506078297112665.post-24515513529580706392009-11-24T08:48:21.748-05:002009-11-24T08:48:21.748-05:00The buses have become a 50-50 proposition as to wh...The buses have become a 50-50 proposition as to whether the faremachines are operating.Anonymousnoreply@blogger.com