Corrective Action

Here are two complaints filed recently regarding arguably very dangerous driving by Metrobus drivers.
Anyone who has filed an official complaint with Metro has probably received a response similar to what these generated.
Are they enough? Would you like to know more? Does Metro need to demystify how these types of cases are handled? What do you think the "corrective action" was?

From reader Linda:

"The driver of bus 6037 J2 line turned left from the right lane of the road, heading north on Old Georgetown, onto Democracy, 10 a.m. The light was red!
Two infractions in one; there are two left turn lanes, full of patiently waiting drivers who thought they should stop at the red light, while this driver, apparently above the traffic rules, turned left from the third (i.e., through) lane and sped on through. Good grief!!"

Metro's response:
Dear Ms. XXXX: Thank you for taking the time to make us aware of a Metrobus being operated in an unsafe manner. Safety is Metro's top priority, and occurrences such as this are taken very seriously. Your comments regarding the driver of bus number 6037 route J2 have been noted, and forwarded to the appropriate division for reporting purposes, and corrective action. Safe driving is the chief responsibility of every Metrobus driver, and any conduct that deviates from that will not be tolerated. We apologize for the unprofessional actions of this driver. Thank you again for contacting us, and we hope that future Metrobus experiences are more positive.
Sincerely,
Wendy Harrison
Consumer Representative Office of Customer Service
When responding to this email, please perform a reply with history so that the following conversational identifier "[THREAD_ID:542966]" is included in your response.

From reader Jennifer:

"Wednesday, August 18, 2009
7:31 a.m.
Bus route no. 10A
Bus no. 4369
On Mt. Vernon Ave. in Alexandria, VA
The bus was pulled over to the right side of the road and then suddenly pulled out onto the road with no warning or blinker. I had to slam on my brakes, as did the car behind me. Thanks to my brakes, there was no damage."

Metro's response:
Dear Ms. XXXX:
Thank you for taking the time to make us aware of a Metrobus being operated in an unsafe manner. Safety is Metro's top priority, and occurrences such as this are taken very seriously. The information you provided regarding the driver of bus number 4369 has been noted, and forwarded to the appropriate division for reporting purposes, and corrective action. Safe driving is the chief responsibility of every Metrobus driver, and any conduct that deviates from that will not be tolerated. We apologize for the unprofessional actions of this driver. Thank you again for contacting us, and we hope that sharing the road with Metrobuses will be a positive experience in the future.
Sincerely,
Wendy Harrison
Consumer Representative Office of Customer Service
When responding to this email, please perform a reply with history so that the following conversational identifier "[THREAD_ID:542652]" is included in your response.