Metrobus Drivers should Keep Knives, You Know What in Pants

---------------------------- Original Message ----------------------------
Subject: Case 54456547
From: csvc@wmata.com
Date: Sat., April 3, 2010 2:17 pm
To: XXXX@XXXX.com
--------------------------------------------------------------------------

Dear XXXX:

Thank you for taking the time to make us aware of an official Metro knife being operated in an irresponsible and unsafe way. Knife safety is one of Metro's top priorities, and occurrences such as this are taken very seriously.

The information you have provided will help us identify this driver so that we can take proper disciplinary action. Safe knife handling is the chief responsibility of every Metrobus driver, and any conduct that deviates from that will not be tolerated.

Rest assured the driver in question will receive a strong finger wag, a stern talking to, and will have their official Metro knife replaced with a rubber practice knife as they are retrained in proper and safe knife operation.

We apologize for the unprofessional actions of this driver. Thanks again for contacting us, and we hope that future encounters with knives on Metrobuses will be positive experiences.


Sincerely,

Mrs. XXXX
Consumer Representative
Office of Customer Service
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**Come experience the new, cutting edge Metrobus, now with NextBus.**

---------------------------- Original Message ----------------------------
Subject: Case 543547
From: csvc@wmata.com
Date: Sun., April 4, 2010 24:17 pm
To: XXX@pXXXX.org
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Dear XXXX:

Thank you for taking the time to make us aware of a Metrobus delay while your driver was arrested for soliciting a prostitute while on duty. Ensuring that our drivers use their disphosable income during off-duty hours is a top priority at Metro, and occurrences such as this are taken very seriously.

The information you have provided will help us identify this driver so that we can take proper disciplinary action. The proper awareness of the presence of law enforcement personnel in the vicinity is a chief responsibility of every Metrobus driver, and any failure to do so will not be tolerated.

Rest assured the driver in question will receive retraining in the proper and quick identification of law enforcement personnel so that future delays are avoided.

We apologize for the unprofessional actions of this driver. Thanks again for contacting us, and we hope that in the future, your Metrobus driver will be more streetwise and discrete and that your experience with Metrobus operators will be positive in the future.



Sincerely,

Mrs. GXXX
Consumer Representative
Office of Customer Service
When responding to this email, please perform a reply with history so that
the following conversational identifier "[THREAD_ID:6288847]" is included
in your response.

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