More Like these, Please

From Catharine:

I’m the first one to complain when, as often happens, things go awry on my “metromute.” However, on the morning of Feb. 24, I felt compelled to share a positive Metro story.

Walking into the Clarendon station, the guy in front of me swiped his SmartTrip card to no avail. Apologetically, he moved over the next turnstile. I swiped my SmartTrip card, and again nothing happened, so I also moved over to the adjoining turnstile.

Suddenly, the station manager burst out of the booth and rushed over to the turnstile. Wow! This all happened in a matter of seconds. He was clearly alert and extremely responsive. Great job, sir!

I wish I had gotten his name…

It made me realize that while I’ve had a ton of negative experiences, I’ve also had lots of positive ones.

While I’m at it, I’d like to mention that the evening station manager at Clarendon, a friendly white-haired gentleman, is routinely standing by the turnstiles in the evening, pleasantly greeting customers and providing friendly assistance where needed. Hopefully, I can remember that it is not all bad the next time my 7-stop commute takes me an hour or more.