From Catharine:
I’m the first one to complain when, as often happens, things go awry on my “metromute.” However, on the morning of Feb. 24, I felt compelled to share a positive Metro story.
Walking into the Clarendon station, the guy in front of me swiped his SmartTrip card to no avail. Apologetically, he moved over the next turnstile. I swiped my SmartTrip card, and again nothing happened, so I also moved over to the adjoining turnstile.
Suddenly, the station manager burst out of the booth and rushed over to the turnstile. Wow! This all happened in a matter of seconds. He was clearly alert and extremely responsive. Great job, sir!
I wish I had gotten his name…
It made me realize that while I’ve had a ton of negative experiences, I’ve also had lots of positive ones.
While I’m at it, I’d like to mention that the evening station manager at Clarendon, a friendly white-haired gentleman, is routinely standing by the turnstiles in the evening, pleasantly greeting customers and providing friendly assistance where needed. Hopefully, I can remember that it is not all bad the next time my 7-stop commute takes me an hour or more.
Oct. 11, 2012
February 21, 2012
March 4, 2010
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6 comments:
Oh yeah, I remember the white haired guy at clarendon in the evenings. You're right, he is nice.
There's a white haired gent at EFC Station who is very helpful as well.
A few weeks ago, the elderly man who works mornings at Farragut West was relatively quick to respond to the unresponsive homeless guy on the eastbound platform.
Also, the Court House escalators have been mostly functional for 2 months now.
Small steps, I suppose
Fantastic!! What a wonderful thing to read! I agree with Anon 3:18 -- small steps. Didn't some famous person say something about everything starts with small steps?
I'll take these small steps and hope for more.
@anonymous 3:18
Lao-tzu (604BC-531BC): A journey of a thousand miles begins with a single step
This station manager needs to teach the other station managers how to do their jobs. Good on him for being attentive to his customers!
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