Thursday, June 28, 2012

Who Gives Delay Estimates?


Metro rarely advertises delays of longer than 15-20 minutes, but a lot of the time the delays are, in fact, much longer.



I asked one source, a front line employee, about where those estimates come from.
No one out here gives estimates. I really do not have a clue whose ass those numbers come from. They are coming from people who are not working on the line in any capacity. Not us, not OCC. I am guessing PR.
Another source agreed with this, adding "the gap between what's really going on and what the downtown people think is going on is huge."

What were the actual delays on the Red Line last night? Twitter traffic indicated they were significantly longer than 20 minutes.

In general, are the delays you experience significantly longer than what Metro advertises? I know they are for me.

Other items:
Interesting WMATA debate (CSPAN)
Group plans to protest fare hikes today (Facebook)

Wednesday, June 27, 2012

Where are the Police?



Friday before last, I was heading home from Federal Center SW around 6:30 p.m. The station was pretty quiet, but I walked up toward the front of the platform where I usually get on the first car. There was a man with a cast on his leg and a cane waiting there as well.

As the train pulled in, I let him go on first. It was obvious that he was having a hard time and was in pain.

I took a left inside the first set of doors and sat down on one of the back-facing seats next to the operator's cabin in the little walled off area, and zoned out.

A few seconds later, I could tell something was brewing in front of me. I turned off the music only to hear a fairly normal looking middle aged woman in the first row of seats facing me hurling incredibly obscene abuse at the man with the cane.

The seats on the other side of the aisle were occupied, and he needed the leg room for his bad leg, so he was asking the woman to move her bag from one of the seats so that he could sit. She was refusing despite he pleas.

As the train pulled out of Federal Center, he was still standing. It was obvious he was exasperated and getting very angry that the woman would not move her bag.

She continued to insult him in every way possible, even going so far as to say he was faking his injury and calling him a sick pervert.

Finally, as the train sat for about five minutes in the tunnel on the way to L'Enfant, the two women on the other side of the aisle realized what was going on and moved.

The man with the cane hobbled over and with a very relieved look on his face, plopped down. I thought it was the end of the story.

But the abusive woman continued to insult him--really mean stuff about his looks, how he was dirty and a liar.

Politely at first, he told her to be quiet. She continued to harass him. He raised his voice and asked her to please stop. She continued and even took out a baby wipe to disinfect her bag "because he'd touched it."

Finally, he said "if you say one more thing, you're going to be sorry." You could tell he was about to boil over.

She called him a liar and continued to clean her bag and berate him.

He then stood up, yelled at her to shut, and drew his can up over his head like someone might do with an axe and took two steps toward her.

For a second, I thought he was going to bash her head in. It was a very tense moment.

I braced myself for the worst, but instead, he slammed the cane down hard on the bag she wouldn't move and told her that she was a horrible person.

She continued to lambast him as he hobbled off.

Mind you, it had been about 10 minutes since we'd left Federal Center, and we were not yet in L'Enfant. She then began to start in with me. Then she said something about her shoe size, which is finally when it dawned on me that she was very mentally ill.

When the train pulled into L'Enfant, I stepped out, and told the operator that he should call transit police. He said he'd seen what had happened and had called them.

I was relieved.

At Smithsonian, no cops. At Federal Triangle, no cops, At Metro Center, no cops. At McPherson Square, no cops. At Farragut West, no cops. At Foggy Bottom, no cops. At Rosslyn, no cops. At Court House, no cops. At Clarendon, no cops.

Finally, at Virginia Square, the woman who'd insulted pretty much everyone in the car the whole way, got off.

When we got to East Falls Church, where I get off, I asked the operator what had happened. He said he'd called the cops and shrugged his shoulders.

After I realized how ill the woman was, it was clear she did not present a physical threat to other riders, but she certainly was putting herself in a lot of danger as her illness was not readily apparent.

For a moment there, I thought she was going to get beaten up or worse, and I think it was only a matter of time until someone else took real offense at her insults.

I wonder if the operator even called the police, and if he did, I wonder why the cops didn't at least come to assess the situation.

Other items:
DC looking at private firms to run buses, streetcars (Examiner)
McDonnell presses Loudon to OK Dulles rail (Examiner)

Tuesday, June 26, 2012

How Long until Someone Falls off a Crowded Platform?


Illustration

From Rob, who says he has an M.S. in safety management and "16-plus years of experience in addressing safety and health issues, dealing with a wide variety of public safety issues on a daily basis."

This was addressed to Metro customer service.
I wanted to alert you to a troubling situation on the Red Line [yesterday] morning, where my personal safety as Metrorail rider was compromised. An overcrowded Metro train experienced mechanical difficulties and was offloaded at Dupont Circle, quite possibly the smallest platform in the system.

Here is the troubling part. The escalator at the top was still operational with hundreds more passengers being forced by the moving escalator onto the already overcrowded platform.

I (and several dozen other passengers) almost were pushed off and onto tracks after the train experiencing mechanical difficulties left the station. I believe this is a very serious safety situation that Metro needs to address immediately.

I expressed my concerns, in a pretty vehement manner (as I was understandably upset when my own personal safety is threatened), to a Metrorail employee who told me he would have me arrested! (He stated I touched him, and I never did.).

I suggested that the train should have been offloaded at a larger platform, and he told me that Metro “did not know” that the train was experiencing mechanical difficulties. Say what!?!

As a 16-plus year Metrorail rider, I could tell several stations prior that the train was having mechanical problems (It was starting/stopping “herky-jerky” style.).

This situation was totally avoidable and very troubling—especially in light that the three-year anniversary of Metrorail’s worst passenger accident was just last week.
Other items:
Barry ends opposition to street cars (Examiner)

Monday, June 25, 2012

Rush+ Avoidance Guide


Riders aren't the only ones who don't like Rush+. Metro sources tell me a lot of front line employees aren't big fans either.

The reason? One employee said in an email "I think Metro really screwed up counting how many people ride the Blue Line." Another said that has led to Blue Line riders "piling up" from Metro Center to Rosslyn. This has led to offloads because of overcrowding. This reduces already reduced capacity and cascades problems onto the Orange Line.

They called Rush+ a "clusterf*ck."

Yet another said, "I don't know why Metro promised such a big deal when they were just robbing Peter to pay Paul. They set everyone up to be disappointed."

Have you found any tips to avoid Rush+? Share them in the comments.

Here's Metro's tip:


Via @KittiesSleeping: @wmata @unsuckdcmetro this is a joke right? Do you people even ride the metro? tried this, doesn't work. pic.twitter.com/iRozGmRR

Other items:
Metrobus stabbing (WaPo)
NTSB head opines on Metro (WMAL)

Friday, June 22, 2012

Three Years Later: Are there Any Silver Linings?


It has been three years since Metro killed nine and injured 80 at Ft. Totten. The event has remained a huge cloud over the transit authority.

Over these past years, there has been a lot of Metro news, nearly all of it negative. There have also been a lot of promises and self promotion about how things are getting better.

To Metro's credit fatalities and are down, but there have been A LOT of close calls, and there is still no meaningful oversight.

Have you seen anything change for the better at Metro three years after its worst day?

Other items:
Excellent Toles cartoon slams Rush+ (WaPo)
Final lawsuits filed in wake of crash (Examiner)
VA withholds NoVa transit money (Examiner)

Thursday, June 21, 2012

Communications Still Failing


Via Jessica

Amid all the hoopla surrounding the apparent failure of Rush+, another Metro problem continues to chug along with no remedy in sight--poor communication with riders.

Sure, the Metro Twitter feed has been better when it's not being snarky, but riders using Twitter represent a small percentage of overall Metro users.

Even on Twitter, the information is often misleading:




From Anna (with WMATA cc'ed):
I thought everyone was focused on communicating better with passengers! What on Earth happened on the Red Line [yesterday] morning? I was late in getting into the mess, and there were no alerts on the boards or the WMATA website.

Sorry - I'm not a Twitter user, so only posting info there (if it was done) is useless to me.

Nothing by email, nothing by text, nothing from the station managers - really? We've been talking about this for years, and it's not that hard!

Things go wrong, and I get that, but by 9:30, there should have been some kind of information that everything was a mess. (I was standing on the platform then, so no help for me, but still.)

There's a transit cop stationed at Dupont, yet no one told passengers things were a disaster until you had gone through the fare gates.

And, of course, you had to be charged to leave to prevent people from giving up and taking cabs or walking.

At a station with only one working exit that's insane and ridiculous. I'm not sure I could have gotten off the platform back near the entrance.

When I schedule meetings before 11 a.m. as "WMATA willing," you know the system has issues.



From Rachel:
Undoubtedly, I am convinced that you have heard about [yesterday] morning's disaster on the Red Line. My daily commute is from Grosvenor/Strathmore to Dupont Circle.

Here's the gist:

[8:30 a.m.]: Arrive at Grosvenor/Strathmore Metro station. See way, way too many people on platform. Finally check wmata.com, notice trains are single-tracking between Van Ness and Dupont Circle. Groan and roll my eyes, but stay positive -- website indicates only 15-20 minute delays.

...

[10:20 a.m.]: Arrive in Bethesda. Have made it approximately 1.5 miles in almost two hours. Have had better days.

[10:25 a.m.]: Still holding in Bethesda. Finally, conductor has the courtesy of informing us as to why we're holding: "Um. There's some sort of emergency downtown. Holding indefinitely." Look up to see I am not the only one who is slightly alarmed. Then ponder the thought process that Metro conductors must have to say "emergency downtown" to people who are tired, hot, agitated and live in the nation's capitol.

[10:35 a.m.]: Finally depart Bethesda.

...

[11:35 a.m.] Arrive in Dupont Circle.

[11:38 a.m.] Metro has the nerve to charge me $3.90 for a three-hour commute that should have taken no more than 25 minutes.

Shame on you.
Other items:
Another friction ring falls off (WaPo)
Metro cop involved in strange shooting (Examiner)
Can it get any worse? (Examiner)

Wednesday, June 20, 2012

Rush Hour Reinvented


Rush-plussing your world!

Other items:
Metro keeps falling apart (WaPo)
Number of hot cars in "low single digit percentage" (WTOP)
Drinking water is OK today and tomorrow (WMATA)
DC streetcars face new hurdle (Examiner)
Dulles rail faces more hurdles (Examiner)

Tuesday, June 19, 2012

State of Denial?


Via @Nemesisgal: Blue line off-loaded at Arlington Cemetary @unsuckdcmetro http://twitpic.com/9y04xa

This whole thing made me laugh.

From Steven:
I was just starting to like the new WMATA twitter until I saw [their tweet about the crowds at Arlington Cemetery]. I know it's not the end of the world, but really? They can't see? They don't believe there's overcrowding?

I think Metro platform overcrowding is one of the most under reported safety issues there is, and they seem to have their heads in the sand.

Isn't admitting you have a problem the first step in overcoming it?

Step up WMATA. You have a problem that marketing and shuffling a few trains around won't fix.

(Shakes head in disgust.)



Other items:
Silver Line will use old cars initially (Examiner)
McDonnell tries to remove MWAA board member (WaPo)
Navy Yard closing earlier on Saturday (WMATA)

Monday, June 18, 2012

Sound Off on Rush+


So the big day is finally here.

After all the hype and $400,000 spent in marketing ("reinventing rush hour," "rush+ing your world") how did Metro do?

Other items:
Metro worker dies from work-related injury (Examiner)
Riders get creative with SmarTrip registration (Examiner)

Friday, June 15, 2012

Service Reptile?



Via Pacific

Other items:
Do you really want to take Metro this weekend? (WMATA)
Emergency exit problems remain (Examiner)
Arlington, Alexandria compromise on transit corridor (WaPo)
Metro thieves sentenced (WJLA)
 
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