Reader Sam has a good idea.
"I really feel for the bus drivers of this city. The only press they ever get is bad press when most of them are hardworking, friendly people just trying to make a living. We tend to gloss over the countless times they'll do little things like wait an extra 15 seconds if they see you running down the street to catch the bus. Talk to any bus driver (and I know it's not S.O.P. to talk to the passengers), and they'll echo that sentiment. So I can understand why Metro employees have become very defensive as of late.
One morning a few months back, I left my wallet on the bus. About mid-morning, I got a surprise call from the driver (while on his break) telling me he had it. I got my wallet back later that day with everything still in it and sent in a commendation that night praising the driver.
Another time, I was touched by how our bus driver literally got off the bus with a blind passenger and walked her to her next bus stop in Adams Morgan. People never hear about these encounters, and I think that's why there has been a growing "Us vs. Them" mentality between Metro employees and passengers.
It would be nice if UnSuckDCMetro encouraged readers to send in some of these more positive experiences in some kind of weekly or monthly feature. It's important to bring attention to bad behavior to help stop it. But just as important is praising good behavior to help encourage it."
OK, Sam. We'll do that. This post, "Metro Workers Who Shine," will live on the right hand column, in the same place as "riders we hate," etc. Anyone who feels like a Metro employee went above and beyond can heap as much praise on them as they like in the comments. Be as specific as you can with when, where, who, what, why.
In case you've been living under a rock for the past several months, there's more cell coverage at some stations (WAPO)
Your chance to tell Metro what you think should be done about the budget (Examiner)
How can Metro be more open and accountable (GGW)