Thursday, April 26, 2018

Interpreting Metro Spin

So Metro released its own "customer satisfaction survey" today, and the media gave them a headline they were dying for.

OK. Let's break that down because NOTHING Metro says is the real story.

First, Metro is comparing the recent data to a survey that was conducted during peak SafeTrack. If people aren't a little happier after that mess, it would be shocking. (Also, SafeTrack is not over, it just doesn't have a name.)

Metro said 76 percent of riders in the survey were happier. That's up from 69 percent during SafeTrack.

The punch line comes at the end of the WTOP article. Metro's goal is a B. Sad!

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