Happy Bike to Work Day from Metro

From Joseph:

I was riding my bike home on May 17 at 5:50 p.m.  I was on M St. going straight near the Key Bridge. The D5 bus #2387 merged left and almost hit me. 

The driver then looked out his window and began yelling.  He used a lot of profanity. 

He stated that bikes belong on the sidewalk and that I better get out of the road and on the sidewalk or he was going to hit me.  This was while he was still driving. 

Other items:
Two new Metro entrances coming to Pentagon City (Examiner)
Riders ask for better refund policy (GGW)

An Open Letter to Dr. Gridlock

Washington Post reporters talk with Metro GM Richard Sarles during a Google+ Hangout. Via: The Washington Post

From Fake Dr. Gridlock:

Greetings,

I am writing as a reader and a daily Metro commuter who is fed up on two fronts. I'm fed up with the lousy deteriorating service provided by WMATA, and I'm even more fed up with the lousy coverage provided by Dr. Gridlock and the transit team over at the Washington Post. I'm not even sure I should even call it coverage, because it barely even scratches the surface.

On Tuesday, May 14, there was an mini-explosion and fire on a Red Line train outside of Silver Spring. After writing an initial story on the incident, there was absolutely no follow up in the Dr. Gridlock blog as of Thursday. After the Green Line meltdown a few month ago, Dr Gridlock said Metro needed to improve communications during situations like this. The Red Line incident was a perfect test for Metro to prove they were fulfilling their promise. Metro failed miserably. Not only was there a giant, restless crowd outside of Takoma station, but Metro's Twitter feed had the nerve to actually blame the fire department for the delays. Dr Gridlock decided it wasn't necessary to call out Metro for failing to fulfill it's promise of better communication. The Dr Gridlock team was able to write about important stories like a crosswalk opening and Captain America being filmed in town. Another mini-story that came of the Red Line fire that has been picked up by other local outlets (but not Metro loyalist Dr. Gridlock) was that Metro's Twitter (run by self-proclaimed Twitter guru and social media trailblazer) blocked prominent critic FixWmata for calling them out for thanking the fire department after blaming them for the delays at least five times. Both stories portray Metro in a negative light and were ignored for trivial matters.

Most of the articles regarding Metro (track work, etc) are eerily similar to press releases put on the Metro website. When there is an article "covering" an incident at Metro, most of the articles don't do anything more than report what happened through the eyes of Metro. They will report what happened, ask Dan Stessel, Metro spokesman, for comment and leave it at that. A good deal of the time, Stessel is not being honest (he has a terrible track record with the truth). Dr. Gridlock does nothing to ever follow up or pressure him when he's being dishonest. He just takes it at face value. This is not journalism. And this SHOULD be embarrassing for the Washington Post. This is the same newspaper that was instrumental in uncovering Watergate. Could you imagine if those reporters just dropped everything at "I asked Nixon's press secretary about it, and he said there is nothing to see here." If Dr. Gridlock and Dana Hedgpeth were pulling their weight, the LEAST they could do was develop a relationship with sources at Metro to find out what is going on. Dr. Gridlock is very supportive of weekend track work. What he fails to notice is the sections that are "repaired" over the weekend often cause problems the following Monday. Same goes for the escalators. There is a system of sheer incompetence at Metro that he fails to even address, let alone investigate. I don't think he's mentioned once the fact that there is almost no accountability whatsoever at Metro. Metro's union has a stranglehold over disciplinary measures, making it borderline impossible to get fired. Yet these problems are never brought up.

Furthermore, Dr. Gridlock's interaction with readers is pathetic. His Twitter consists of nothing other than promoting his articles and retweeting Metro. His weekly chats, which should have SOME value, are completely worthless. A week after some passengers were injured when an escalator panel fell off, Dr. Gridlock spent the majority of the chat discussing with riders how far apart cars should be spaced at a red light. I couldn't possibly make this one up. There couldn't be a more inconsequential, ridiculous, and irrelevant subject to discuss, yet Dr. Gridlock felt like this was more important than riders being injured by an escalator. In the last week, Dr. Gridlock offered a steadfast defense of Metro's out-of-touch decision to remodel the Bethesda Metro Station. Despite the fact that 67 percent of riders polled were against this decision, and the vast majority of comments reacted negatively to this decision, Dr. Gridlock and friends classified this as "some riders" being opposed to the idea. He is deliberately misrepresenting the feelings of the riders with this nonsense. And last weekend, Metro was unbearable. People would wait 30 minutes for a train if they were lucky. So were these items discussed? Of course not. Waze and I-66 message boards took priority.

I'm not asking Dr. Gridlock to be as negative as, say, UnsuckDCMetro or FixWMATA, but it sure would be nice to feel like he has the riders back once in a while. It would be nice if just once in a while, he'd do a better job following up, calling the PR department out on their misleading/dishonest statements, and doing some investigative journalism for once. As the newspaper industry is having financial troubles, I have to ask if you have considered the fact that Dr. Gridlock gets outdone on the reporting front by UnsuckDCMetro, who is an UNPAID BLOGGER. UnsuckDCMetro reports on Metro as a hobby, and has been able to break more meaningful stories more frequently than the Washington Post, has been able to develop relationships with sources inside Metro, without being paid a penny. Meanwhile, you are paying a full year's salary and benefits to a guy who does little more than parrot Metro PR talking points and discuss irrelevant topics such as car spacing at a red light. Not only should the Washington Post's journalism department be embarrassed, but their financial department should be as well.

I have to ask whether the soft coverage is the result of a cozy relationship the Washington Post has with Metro. In addition to the Post having an agreement in terms of The Express distribution outside Metro Stations, they have even teamed up to host events. The Post hosted a media event "Conquering the Commute" which was sponsored by Metro. Of course, nothing of importance to improving Metro was discussed, and notably absent from the panels was anyone who is critical of Metro. They had nobody to counterbalance David Alpert, a strong Metro Apologist, (who also writes articles for The Post, and has been given guest blogging duties by Dr. Gridlock) who has no background in transit or planning whatsoever. Of course, nobody can forget the Google + hangout with Dr. Gridlock and Richard Sarles, where he was, asked a series of laughable, softball questions, most notably "Why are some platforms on the center and others on the side?" This is unacceptable. This is not journalism, and you, as Dr. Gridlock's superiors, should be embarrassed. Metro is becoming increasingly unreliable and unsafe. If things keep going this way, its not a question of if someone will be fatally wounded by Metro negligence, its when someone will be fatally wounded. Dr. Gridlock does not represent the interests, safety, and wishes of Metro riders. In two months, Kytja Weir and Liz Essley will be let go from the Washington Examiner. Personally, I'm not a fan of the Examiner because I find their political writings to be extreme. But these two young ladies do a phenomenal job when it comes to covering Metro.  They have sources, they acquire records and comb through them. They probably do more work in a week than Dr. Gridlock and friends do in four months. If Dr. Gridlock doesn't want to change his approach to covering metro, I'd be glad to recommend these two to replace him and Dana Hedgpeth. You would get a lot more value out of real journalism.

Sincerely,

Fire Dr. Gridlock

Related:
Fancy pants Washington Post

Other items:
Metro to roll out short trip passes (WMATA)

Silver Line Sticker Shock?

Photo via: wfyurakso

From Timothy:

Residents of Reston anticipating the opening of the Silver Line late this year, may be in for a surprise as the cost of the daily commute will jump significantly.

The first phase of the Silver Line will start at Wiehle Avenue. At present, Reston residents can travel from this area with free parking, a net bus fare of $1.10 (taking in account the 50-cent transfer discount) to West Falls Church and a train fare of $3.95 to Metro center or $4.30 to Union Station. The total daily round-trip communing cost to these stations is $10.10 to $10.80.
 
Once the Silver Line opens, free parking will vanish. If other Fairfax County park-and-ride lots are any indication, the daily cost of parking will be set at $4.75. According to Metro representatives at recent open houses, the train fare from Wiehle Avenue to downtown DC will be at the maximum rate of $5.75.

The round trip cost of commuting to people parking will increase to $16.25 – a jump of about 50 to 60 percent. For those who take a bus to Wiehle Avenue, it will be $13.70, an increase of 26 to 35 percent. Those who are able avoid parking and buses with a drop and roll at the kiss and ride will see an increase of 33 to 45 percent.

Anyway you cut it, the convenience of the Metro will come at a cost.

Other items: 
Metro explains Red Line fire cause (WMATA)
WMATA blocks Twitter user (WUSA)

'Fire Department Activity' Open Thread

Seems like whenever I take some time off, Metro has a big meltdown or, in this case, a flame out.

Metro originally called the incident "fire department activity."

Here's the Examiner's take and here's the WaPo's take.

Were you there? Were you caught up in the post-fire mess? How'd Metro handle it?

See Something? Wake Someone Up!

Via: http://statigr.am/p/450987034573602188_23846086

I wonder if Metro will be able to identify this guy so he can be awarded a two-week paid vacay.

Unsuck will be off Monday and Tuesday.

Other items:
Metro orders wrong parts for escalators (WaPo)
Metro won't pay Jim Graham's legal bills (Examiner)
Those in Purple Pine path put on notice (WaPo)

Metro Pooper

From Wes:

This past Friday, at 1:15 p.m., I encountered an unusual sight on the Farragut North Metro escalator.

As I was descending the second set of escalators to head down toward the trains, I noticed a station manager standing at the bottom of the escalator directing everyone to stay to the right. At the bottom of the moving escalator was what appeared to be human feces. It was moving.

The poo was caught between the steps and the comb plate, the poo was actually spinning due to the escalator's motion! It was strange looking, hilarious and stinky!! Anyway, I had to take a few photos of the spinning poo.

A few moments later the station manger stopped the escalator and placed an orange cone, marking the poo for any unaware travelers.

My train arrived shortly thereafter, so I do not know outcome of any of this crap!

Other items:
Moms say Metro police beat their kids (Examiner)
Circulator system could be expanded (WaPo)
Circulator fares could double (WaPo)
Metro's hiring protocols defended by board member (FixWMATA)

Doors Close with No Warning, Trap, Injure Rider

From Erica:

Last Thursday, May 2nd, at about 11:30 a.m. (Not rush hour),  I was waiting for a train to U Street at L'Enfant Plaza.  The platform was almost empty, and there were three others standing with me when the train stopped.

The doors opened, and they were open for about 30 seconds, just long enough for the three others to walk on (no one got off).

Then, as I was walking on, the doors slammed SHUT.  WITHOUT WARNING! No warning chimes.  No warning recording.

I couldn't get out. I was scared the train was going to start moving. Both my hand and leg were jammed and being squeezed so hard, I couldn't walk for a couple of minutes after the doors opened.

I have bruises on my hand and leg, and my hand was actually bleeding.

Of course, the guy driving the train didn't care. He yelled me.

The station manager didn't care, and merely threw a piece of paper at me and said, "If you have a complaint, fill this out and send it it."  He wouldn't event talk to me.  He walked away and shut the door of his cubicle.

Is there a reason why Metro employees are so miserable and surly?  And what is Metro's responsibility in this situation?  I want to know who that conductor was, and I want to see that he has been punished in some way.

Other items:
15 percent of Metro employees scared to report safety concerns (Examiner)

Frustration Calling Metro Transit Cops

From Josh:

This past Friday morning, while passing the Naylor Road station, I noticed something was up.

 Four, twenty-something ladies had another twenty-something lady encircled.  It appeared they all knew each other, and their discussion was becoming more volatile. 

As I passed the group, it became more physical with the women pulling each others' hair.  Since Metro is always saying "see something, say something," I called the WMATA police on (202) 962-2121.

After 30 seconds of ringing, I hung up and checked the number.

I called again and waited for another minute before the operator finally took my call and sent an officer.

In the normal world, if you need help, you can call the police by dialing the universally easy to remember number--911.  By calling 911 from your cell phone, the police can locate you using the enhanced 911 service.

In the WMATA world, you call a number that is difficult to remember.  If WMATA bothers to answer the phone in time, they would not have access to your GPS coordinates because your phone does not know the number you dialed belongs to the police.

Other items:
Careful with those iPhones (Examiner)
Metro says parking lot crime at record low (Examiner)

Copping Zs on the Job

Via @smclean84: @unsuckdcmetro: @wmata employee sleeping on the job at Woodley Park Metro. pic.twitter.com/4mQZJkTXXp

Other items:
Riders help elderly woman who fell onto tracks (Examiner)

Unspinning Metro's Escalator Issues

1. 480 out of 588 (81.6%) escalators had an unexpected outage in April. #WMATA
— MetroEscalators (@MetroEscalators) May 2, 2013

@metroescalators is an interesting Twitter account that uses Metro's escalator/elevator API to provide insight into just how poorly run Metro's vertical transportation system really is.

The stat above is simply astounding.

Remember what ol' Danny boy told WUSA:

Dan Stessel says his statistics don't lie, "I can tell you that escalator reliability has improved 10 points in the last 18 months and it has, but if your escalator is out of service at your station, you don't care about that."  

For the WUSA reporter "10 points" was apparently good enough, and then she launched into regurgitating Metro PR.

Oh, and remember that the guy formerly in charge of the elevator/escalator department is now in charge of the track department!