Tuesday, January 26, 2010

Metro is NOT Smiling at You :)

From Seth:

"I guess the driver of that X2 was really happy with him or herself."

and @rkaufman noticed the following in a tweet:

"Route sign on bus leaving #brookland: 'H6:)' Part of #wmata's new friendly image?"

We asked Metro if the characters were part of an effort to cheer up downtrodden commuters, and they said "there is nothing being done like this. If extraneous characters appear, it is by gremlin or accident."

Have a nice commute :)

Bozo

As if things on the Red Line needed extra potential problems this morning.

@EvanMGlass While waiting for inbound train at RI Ave, man walks across track. Metro employee sees and calls him over. #wm http://tweetphoto.com/9641505

According to @EvanMGlass, one train had been offloaded, this guy then hopped on the tracks, got yelled at by the WMATA employee seen here, hopped back up on the platform a minute before a train arrived.

Talk about dumb.

Make it Stop!


When will it stop?

Yesterday, you had this little mishap, which, according to Metro, looks worse than it is, yet you have to wonder how an operator made such a fundamental mistake as to run a red light. The same mistake in a different situation could have been disastrous.

This morning, we woke up to the sad, but all too regular, news that two more Metro workers were killed on the job. The fatalities will have to be investigated, causing major delays on the Red Line again.

Metro is broken. The "safety of culture" strikes again. All the shake ups and safety stand downs haven't worked. It's smoke and mirrors. The suckometer can't go much higher.


Related:
WaPo story

Monday, January 25, 2010

Oops

The following post is courtesy http://blog.thinklynsen.com

Looks like Metro had a little problem today at Silver Spring.

The official explanation for the Red Line's delay at noon Monday was a "train malfunction" at Silver Spring. To my untrained eye, though, it looks less like a train malfunction and more like a track jump. It looks like the lead car's front wheels were directed to continue north while the rear wheels were directed to the turnaround point.

Bravo, Metro. Bravo.

UPDATE: It's going on 1 p.m. and no fewer than 10 Metro workers are now on the scene. The official line is now that a "train malfunction" has caused a "disruption at Silver Spring." I have yet to hear or see the immobilized train move. Here's hoping the problem is resolved before this evening's rush hour.

UPDATE 2: I noticed at 1:30 p.m. that the train was moved while I wasn't looking. It looks like trains are still single tracking through Silver Spring, but I suppose incremental progress is still progress.

According to Metro, "The train operator overran a red signal at the switch for the pocket track. The train did not derail." There was no damage, and Metro workers were "able to un-couple the cars and back them out."

Metro Employees Park Illegally, Wash Cars at Kiss & Ride

@mikelastort Metro employees abusing Kiss & Ride spaces again #wmata (Jeep is repeat offender) http://twitpic.com/xpq7y

Reader Mike has been vigilant about the abuse of the Kiss & Ride parking spaces by Metro employees at Takoma. Last year, we reported it here and here.

Back then, in response to the complaints, Metro said:
Employees have to park legally and follow the law. A staff notice was issued last year to all employees reminding them of this.
And yes, we do issue tickets everyday to vehicles that are parked illegally, including those owned by Metro employees. This also includes WMATA work vehicles.
If customers observe this activity and wish to report it, they can call Metro’s Transit Police at 202-962-2121.

For a while, the illegal parking at Takoma appeared to stop, but according to Mike, who took the pic above on Jan. 11, Metro employees are abusing it again.

Yes, things appear to shift at Metro, but they often revert to the status quo ante.

In a hilarious footnote to the story, we got this little tidbit from Mike on Jan. 24:
Took Metro to DC to see the Georgetown game. Got back to Takoma, and a Metro employee was washing his car in a K&R spot. Amazing!
Wonder if that was on the clock? We asked if the car was a repeat offender, to which Mike said:
No, it was a car I never saw before. Heard music blasting from the platform. Went down the elevator, and it was this guy's car stereo. lol
Good job, Metro.





Other items:

Friday, January 22, 2010

Rider Hall of Shame: Full-On, 4- Seat Fail


From Amanda:

I got on the blue line train [after the holidays] after flying into DCA and was quickly reminded that my vacation was over.

When I got on the train this fella was laying across four seats (impressive!) with his head on the one of the seats (disgusting!). Please just try to imagine that.

He straightened himself up when I sat across from him, and by straightened I mean he moved into this position you see here, still taking up four seats.

Ah, thanks for the welcome home.

Related posts:
Other Rider Hall of Shame members

Other items:
Be ready for tourists and bus route changes today (WMATA)
Japanese station manager cat gets promoted (via @LukanX)
Stranded for 5 hours (Examiner via @
elcolin)

Thursday, January 21, 2010

Behold ... the Power ... of Graffiti



Editor's Note: for the full multimedia effect of this post, we recommend putting on some headphones and listening to this in the background. Enjoy.

December was one of the worst months for Metro delays--mostly doors and "mechanical"--since we've been keeping tally, and that was WITH a holiday, which we don't count AND without the 31st, which we just haven't gotten around to yet.

Seriously guys, way to close out a banner year on an uptick.

It was on Dec. 17 that outgoing Metro GM John Catoe promised us things would improve every day. If anything, Metro is getting worse. Service deterioration is about the only thing moving quickly on Metro these days. Yesterday's a.m. Orange Line was a testament to decrepitude.

Here are some of the more humorous/strange/scary reasons Metro gave for delays over the past couple of months.


Nov. 6
6:02 a.m. A Blue Line train at McPherson Square in the direction of Largo Town Center was delayed because of a train ahead that was experiencing mechanical problems.
(Yet there was no entry for the train that was experiencing the mechanical problems. Was it not delayed as well? Makes you wonder if Metro reports them all.)

8:43 a.m. A Red Line train at Bethesda in the direction of Glenmont was taken out of service because the public address system was inoperable. Customers were required to exit the train.
(Since when does this require a train to be taken out of service? Most of them don't work well enough to understand what the hell they're saying anyway.)

Nov. 13
6:54 a.m. An Orange Line train at Vienna was put into service late because of a public health issue. (Ew and ew)

Nov. 20
4:12 p.m. A Green Line train at Branch Ave was not put into service. (FML)

Nov 23
7:25 p.m. A Red Line train at Farragut North in the direction of Glenmont was taken out of service because the operator overran the platform, and customers were required to exit the train. The train was put back into service from Fort Totten. (Oops.)

Dec 14
11:13 p.m. A Blue Line train at McPherson Square in the direction of Largo Town Center was taken out of service because of a report of graffiti on the exterior of the train, and customers were required to exit the train. (Seriously?)

Dec 16
10 a.m. A Blue Line train at Braddock Road in the direction of Largo Town Center was delayed to allow the operator to investigate a strong brake odor. (Those brake particles actually scrub the lungs of other impurities.)

Dec 22
5:35 a.m. An Orange Line train at Vienna was not put into service because no operator was available. (Zzzzzz?)

Other items:
Federal appointees to Metro Board might ... who knows? (Examiner)
President's Day work to close segments of Orange/Blue lines (WMATA)

Wednesday, January 20, 2010

January is National Blood Donor Month

But please don't leave your donation on the Metro!

From Alison: "This is how the zombie apocalypse will begin."

Other items:

Tuesday, January 19, 2010

Bored of the Board


Last May, we posted the above picture from the movie Reservoir Dogs because we think it pretty much sums up the parochial views of the three jurisdictions that are ultimately responsible for "running" Metro. And look, they're geographically accurate, too!

The result of the dysfunction and shortsightedness? Look at the lower right. That's "Mr. Orange" (could be Red, Blue, Green or Yellow) on the floor. If you saw the movie, you remember how this situation ultimately ended. Many of you may have felt caught in the Board's crossfire this morning as both the Orange and Red lines were backed up.

Whether you agree with Metro GM John Catoe's decision to retire/resign starting in April, many Metro watchers in the region are now taking aim at the Board, which is comprised of members from the three jurisdictions, as a roadblock to the real change Metro needs. It's a welcome turn of events.

We're far from experts, but after listening to Board meetings over the past year and reading the opinions of those who know what they're talking about, we concur that the Board, as currently designed, is completely outdated and should be dramatically overhauled in order to a) view public transit as a regional issue and b) to better represent people who actually take WMATA buses and trains regularly.

Washington Post columnist Robert McCartney, in the wake of Catoe's resignation, writes:

The other major problem [at Metro] is the board itself, where progress is repeatedly stymied by disagreements between suburban jurisdictions and the District and by the unavoidable desire of the politicians who sit on the board to cater to their individual constituencies rather than the needs of the region.

Metroriders.org, writing in the Washington Post, points out the following:

But there is a third major problem at Metro, and it's the overarching one: Metro's board. Its members -- most of them politicians -- have not been willing to fight their appointing jurisdictions to get more capital investment for the system in good years.

[...]Worse, board members are often at loggerheads. Currently, the board is made up of 12 members -- two voting and two nonvoting representatives each from the District, Maryland and Virginia. Two weeks ago, the District's two voting members vetoed a resolution supported by the Maryland and Virginia members that would merely have allowed the public to comment in a hearing on the option of raising Metro fares by 20 cents across the board from March to June; this would have provided just enough revenue to avoid service cuts and to allow minimal preventive maintenance of the fleet. Under the multi-jurisdiction compact that governs Metro, each jurisdiction has a veto over board decisions -- even regarding what issues that can be raised in public hearings.

Finally, former Virginia transportation secretary, Pierce R. Homer, again writing in the Post, noted the following shortcomings with the current way Metro is run:

More fundamentally, Catoe and his predecessors have been asked to operate within a system of governance that was designed -- 40 years ago -- to get a Metrorail system built in a region that had roughly half the population that it does today. Today, the challenges facing Metrorail are less about new construction and more about the unglamorous maintenance and operation of an aging system. Shouldn't the governance of Metrorail be updated to reflect this reality?

[...]Along with this, the makeup of the Metro board should be reconsidered. Today, Maryland, Virginia localities and the District appoint board members via different processes and for divergent reasons. Many of those appointees outlast the general manager. And the local officials who serve on the board also have to fashion local budgets, making tough choices among the competing needs of education, health care, public safety and transportation. The jurisdictions are in competition with one another for jobs, transportation funding and, yes, Metro services. In the meantime, the users of the rail system -- who pay nearly 80 percent of the operating costs of the rail system -- are underrepresented. That will still be the case even after four new federal appointees are added to the board.

[...]If we want Metro to focus on daily maintenance, operations and safety, doesn't it make sense for daily Metrorail users to have a significant say on the governing body?
Is a change in the Board a silver bullet? Absolutely not. Metro suffers from many ailments, but a change in the makeup and outlook of the Board would be a step in the right direction.

The problem is we don't know the best way to bring about these kinds of fundamental changes, as much as they're needed. To continue building on this unsteady foundation will likely result in the further degradation of Metro.

As we've suggested before, perhaps one place to start is to contact the organizations that appoint the Board members. We have all their contact information here.

If you have other ideas or suggestions, by all means share.

Other items:
Rebates for poor service? (Examiner)
Layoffs begin at Alstom as they wait for contracts (Evening Trib)

Friday, January 15, 2010

Beware of the Snatch and Dash

Click for larger/legible

According to this Metro flyer, theft of small electronic devices is on the rise. Metro police are taking steps to stem the tide.

From MP:

Around 4:45 p.m. yesterday at L 'Enfant or Metro Center (I wasn't paying close attention), I witnessed a snatch and dash robbery on the Orange Line. The robber grabbed something, probably a phone or iPod, out of the victim's hand and ran out the closing doors.

People need to be careful holding phones and iPods while standing near the doors. I don't take out my laptop unless I'm safely in the window seat, and I don't use my iPod while standing near the doors.

MTPD has a plainclothes robbery division, and they have made about 90 arrests since May, when they started. They've noticed few, if any, reoffenders/rearrests. They report that robberies are down 10 percent from November to December, and their goal is another 10 percent decrease.

Have you been a victim of a snatch and dash or worse? Have you seen one take place? Do you take steps to avoid being robbed?

Catoe rundown:
Metro's resigning manager inherited funding and board problems (WaPo/editorial)
John Catoe's surprise resignation leaves Metro in a jam (WaPo/editorial)
Examiner story on Catoe's resignation
Union leader's take (DCist)
 
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