Thursday, March 12, 2009
We've heard from more than a few readers that Metro's farecards are very easy to demagnetize and that subsequent attempts to get a refund are laborious and often unfruitful.
On Metro's Web site under the FAQs, it says that if you have a problem with your farecard, "see the station manager located in the kiosk. If the station manager can't correct the problem immediately, you'll be given a fare adjustment envelope to complete so that we can replace your farecard by mail."
We also found this 2007 WJLA report, which detailed some problems with getting refunds. We love the hint of disgust in Leon Harris' voice as he intros the segment. At the end of the segment Metro promises to do better.
Have they? Have any of you experienced an inordinate number of farecards going bad? Have you had a hard time getting a refund? Let us know.