One good thing you can consistently say about Metro is that it's pretty clean. That's why we were surprised to hear about the following.
sherrieindc, frustrated by the garbage strewn about the Deanwood station, started taking pictures.
Her photos, of which there are many, were noticed on Twitter by Sylvia C. Brown, ANC7C-04 Commissioner, who was prompted to write the following Ann E. Chisholm, Assistant Government Relations Officer at WMATA:
"Deanwood Station users have commented about its cleanliness and other issues like graffiti-tagged newspaper bins and rider seating, urine odors, and overflowing trash receptacles at ANC7C meetings. I've included my fellow Commissioner, in whose SMD the Deanwood Station lies, on this message. We hope that this communication will be a signal to WMATA to increase monitoring and maintenance of the station and the grounds. Please do not hesitate to let us know how the ANC can be partners with WMATA on this and other matters."WMATA's response was:
Thanks you for bringing this issue to our attention. Due to staff vacancies, we have not been able to provide the quality of cleaning that this station demands. This vacancy has been filled effective November 15, 2009 and you should see immediate improvements in the overall cleanliness at the station. We apologize for the maintenance problems and please contact me if you have additional concerns. If you have other concerns about the maintenance at this station, please contact Superintendent Linwood West. He can be reached at 301-618-1076 or email@example.com. You may also contact me at 202-962-2877 or by email at firstname.lastname@example.org.
I am forwarding the pictures to Metro’s maintenance staff.
Again, thanks for bringing this to our attention.
Sounds like a reasonable explanation, right? But the rub, as always, would be to see if WMATA actually did anything about it. They gave the problem some good lip service, but in the end, their actions didn't quite back up the words.
sherrieindc said things were slightly better at Deanwood, but still unacceptable. Garbage, she said, was still littering the parking lot, and as the photos show, there was a marginal improvement in the overflow at one of the station's garbage cans. We don't know about the urine.
It should be noted that Deanwood's upkeep is in stark contrast to East Falls Church, our "home" station, which is usually about as spotless as a subway station could be expected to be.
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