Tuesday, April 9, 2013

Only at Metro are Bus Routes Optional

From Debra:

I've been commuting on the J5 route for over three years.  It leaves from a Silver Spring bus bay six times in the morning and from Twinbrook Metro station six times in the afternoon/evening.

Almost everyday in the evening the 5:08 pm and the 6:13 pm buses (this is the last bus) never show up!

This has been going on for months.

I've talked with a supervisor who always says "those buses are always caught up in traffic on the beltway."

But when I ask other drivers about that route, they say that no driver is dedicated to that route. They come in and pick routes from a board.  If they find another route that pays them more money, i.e. overtime, shift differential, they'll take that route versus the J5, and the route goes uncovered.

It's a limited route, if you can't find drivers to make sure the route is covered Monday-Friday why even have it at all? A lot of private industry and federal workers take this bus.  Why drive on the beltway if the bus can take you there?

When the last bus doesn't come, a lot of people can't make their connections to other buses they need to get home and end up paying for taxis.

Metro, are you going to cover that tab?  Because it seems you're covering little else.

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Comments (40)

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I always thought everything about Metrobus was optional. Stopping, Letting people off, running on time, working fare machine...
3 replies · active 624 weeks ago
You have to get a new current scheduled. Then you call Customer Service and ask what is the Bus Number for the bus I am expecting at my stop so i can track the bus. Get the name of the Customer Service Clerk, to hold her accountable, then stand at the stop when the bus does not come at the expected time. Call Metro Customer Service and ask them to find out (Customer service can call bus central) where exactly the bus is and when is the expected time according to the GPS system.

HOLD METRO ACCOUNTABLE Then if this does not satisfy you and the bus never shows or does not come in at the time Cust Service tells you. Write the Metro Board Member for your state and give all the details to them. Tell them you want Metro to be accountable for the bus schedules they print.
This is fantastic to know! I thought I was losing my mind when busses were not showing up by my house. I'm about 1.5 miles from the Springfield metro, moved here a year ago, and figured I'd hop a bus to it instead of walking on a few different occasions for going out in the evenings after work. I've tried this at least four times on different week days and weekends, and each time, no bus. Three times I just walked, and the last I took an Uber straight to the destination instead of metro. Each time was a different stop and a different bus line, and I didn't just miss one pickup time, but 2-3 before I said screw it and left. This is definitely not an isolated issue! At least I'm not crazy. Just an idiot for expecting more from metro I suppose. Damnit.
OT: congrats, mr unsuck! you're in CQ/Roll Call today: http://www.cq.com/doc/news-4251663

(that probably won't work if you don't have a site license; but it's an article about the guy who quit metro in a huff and started biking to work, and the film he's making, and the discussion on this board about boycotting WMATA.)
1 reply · active 624 weeks ago
Roll Call doesn't have a paywall anymore!
It has always seemed routine for bus drivers to skip stops if they don't feel like going to that particular stop today. I wonder how often it's really a completely missing bus, vs. just a driver who decided to skip a stop?
3 replies · active 623 weeks ago
I've heard supervisors saying there is no GPS system on that particular bus so we can't track it. They probably don't have a feasible measure to track anything if they are still driving old,outdated Metro buses.
There are GPS trackers out on Amazon for as low as $70. Pretty sure if people are buying them to track their kids' Nintendo DS, Metro can figure out the technology to track a bus. Short answer is these people do not want to be accountable. Metro does not want to be transparent.
That means that the GPS was there but not working that is not an excuse.
Look at all these slavery supporters, thinking that they're entitled to make Metro employees do what they want, when they want.
I've had buses not show up, usually during bad weather or around holidays. I always wondered if they just cancelled that bus rather than find somebody to cover.
3 replies · active 624 weeks ago
It happens to me all the time on the 10A-B, at Braddock Road! I need the 10B towards Hunting Towers from Braddock, from time to time, and supposedly there is one that picks up around 5:24 pm. The last 2-3 times I've wanted/needed that bus route, the 5:24 bus never arrives, and I'm forced to wait for the one at 5:45. It's not a major issue if the weather is nice, but if it's cold or windy or rainy, or hot, well, it's not much fun.

I think Metro just picks and chooses what and when to run, and customers be damned.....
They adjusted the 10B bus schedule two weeks ago. you might want to check the bus schedule to verify when it comes.
I did check, and verified it's supposed to come at 5:24. Even with the schedule change, it doesn't come. Metro just isn't reliable.
horseydeucey's avatar

horseydeucey · 624 weeks ago

Bus driver today told me, "you should think about getting a flash light." I gave him the obligatory, "yeah, haha." To which he replied, "no, really, you should think about getting a flash light."

Here's some breaking news. The morning darkness, the location of the bus stop, the lack of lighting, are all things beyond my control or financial abilities.

I fully expect to get skipped in the near future.
9 replies · active 623 weeks ago
KathrynDC's avatar

KathrynDC · 624 weeks ago

Oh, I have no problem waving a bus down. The drivers are only human, sometimes they don't see the one person standing there.
horseydeucey's avatar

horseydeucey · 624 weeks ago

this was after I had stepped into a turning lane to wave hime down.
I understand it's hard to see. but there's not much else I can do.
All in all I find bus drivers very friendly and helpful. Does your smartphone have a flashlight app? Or just wave the front of phone when the bus comes. Bus drivers appreciate that........
horseydeucey's avatar

horseydeucey · 624 weeks ago

I'm not trying to be a dick to bus drivers, but c'mon man. I flap my arms and step into a turn lane. I think I'm holding up my end of the bargain without needing to hear Helpful Hints from HellonWheels.
If a real body doesn't stop the bus, why would a mannequin? Semtex, perhaps?
When I lived in Manassas I did get a flashlight because I grew tired of being out on the stop at 5:00 AM and having buses zip past me. I soon became known as the flashlight lady, but by golly I was picked up..lol
Bus stops should be at street lights so you can see clearly.
They pick their routes? Is this something new?

I used to work at an office where I relied on a bus. I could tell the days when we had a different driver. The sign for our stop was missing for some reason so the driver would fly on past people who were obviously standing waiting for a bus (it is not like we were doing anything else there). The normal driver knew to stop there.
A lot of times the J5 doesn't run at all. I've spent more than a couple of days waiting outside for a J5 for an hour or more and have just given up and caught the RideOn 5 instead. At least that bus runs when it's supposed to.
I've posted this before, and I can re-post it continually.

"Metro is a jobs program first and a transit agency second".

This problem is a testament to that observation. Transit needs take a backseat to the will of the employees. They want OT, the routes get dropped. Does management make changes to ensure that the transit needs are covered from that point forward? Nope. Why not? Because its the primary goal of making sure that the employee gets the best paycheck possible has been met. So in their mind, there is not a problem here.

All is as it should be. The jobs program is working as intended. Transit needs, not so much.
Daily Rider's avatar

Daily Rider · 624 weeks ago

Wonder if there is a problem with dispatch? One would think that there would be enough new operators assigned to work the board at that time so one is available for those trips. If not, surely of all the experienced operators, surely someone would want that overtime.
"A lot of private industry and federal workers take this bus. "

What constitutes 'a lot'? At averaging only 320 riders a day, the J5 ranks as the 7th **least** traveled route in all of Metro....
1 reply · active 624 weeks ago
Well, if it only run 12 times a day, and regularly fails to show for 15% of its scheduled runs, is it any wonder it's so lightly used?
Where are you picking up the bus? I get on the J5 bus that comes at 5:12 to my office; and I would say that its only not showed up maybe 3 or 4 times in the past 3 years that I have ridden it! But I do agree with you on the 613 as I take that sometimes when I stay late; that one has seemed to disappear!
El Perro Sato's avatar

El Perro Sato · 624 weeks ago

Is the J5 Metro or is it Montgomery County Ride on?

I've been working out in Rockville (Live in Logan's Circle), so my commute involves the red line, then the Route 81 "Ride on" bus.

I've only been doing it since November, but man, Ride On is so bad that they actually make Metro seem timely and accurate.

The Ride on Shuttle to my building is serviced by 2 buses. In six months, the second bus has been broken at least four times, meaning that on some days, the shuttle comes by once an hour instead of once every 30 minutes.

Seriously, Montgomery County's bus system is the pits! You know it's bad when the service pales in comparison to Metro!
The J5 is a limited Metro bus route. Makes no difference if you have one commuter or 300 waiting for it to show up. If it can't stay on schedule don't run the route, plain and simple. Metrobus is the sixth busiest bus agency in the United States, when are they going to start acting like it?
I'll never forget, one day waiting for the 23C to go home from work. It runs from Ballston station to the CIA and back. One day I knew I was at the stop early and wasn't surprised to see the bus turn the corner on its way to the CIA, knowing it would be back around soon to pick me up at my usual stop. Then-the bus pulled over across from my stop and PARKED instead of going on to the CIA. Bus driver got off, closed the door, strolled away. About 1/2 hour later, after the bus was supposed to pick me up, the bus driver comes strolling back with a DOMINOS PIZZA, opens the door, gets on the bus, and beckons me and the other passenger who showed up over. I'm thinking she will continue on to the CIA, but no, she turns at the next few corners and heads back toward Ballston. I just rode in stunned silence all the way back. OF COURSE she was reported and disappeared off that route...
Red line, CTC's down outside SS.
--but thumbs up to our operator keeping us informed of other trains' progress.
Anyone know what was up with the 2 buses out of Ballston yesterday evening?
ShartingExcellence's avatar

ShartingExcellence · 623 weeks ago

The 3Y provides evidence that Metro considers routes optional, too. The 7:48 failed to show up today. It also failed to show up last week. That's two failures in one week. All in all, they run at about a 15% no-show rate.

Unacceptable.

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