What do these actions tell you about Metro employees and their state of mind? Keep in mind that Metro is paying a hefty price for this kind of "service."
I have been an everyday Metrorail rider since my arrival in the DC area 18 months ago. The other day, upon my exit from my Blue Line ride from Metro Center to my SmarTrip card gave me the "see station manager" error message.
I approached the station manager booth and said "excuse me" several times in an effort to remedy the situation and pay my fare. I was ignored by the employee inside, so I hit the red "talk" button to say (not yell) "excuse me."
They failed to respond to me, so I tapped (not banged) on the glass and said "excuse me."
At least two minutes passed after my initial attempt at communication, and no other customers were attempting to talk to the employee. Despite that, the employee rudely opened the door to the booth and said angrily "One knock is enough."
He did not previously acknowledge me or give me any signal he'd seen me. I was respectful throughout our encounter and showed the courtesy and professionalism to him that he was sorely lacking in his dealings with me.
I understand the frustrations of dealing with lots of tourists this time of year but think a minimal amount of professionalism from the employee manning the booth at Pentagon City is not a large request.
Late Friday night, a friend of mine and I walked into the Farragut West station, attempting to get a SmartTrip card before we got on the bus.
We thought we could do this, but much to our dismay we couldn't.
We walked up to the station manager and politely asked where we could buy a SmartTrip card.
He seemed bothered and said "Metro center, CVS or any station with a parking lot."
I was confused and said "so you can't buy one here?" This got me a snooty, sarcastic answer of "Well I would of said here if I meant here."
My friend and I turned around and walked away with him glaring at us all the way out of the station!
Customer service at its finest!
More bad employees:
here, here, here, here and many more throughout the blog.