Monday, May 10, 2010
I sure am glad I don't normally travel through Union Station during rush hour. The other day, I had to take the MARC train, so I arrived at Union Station at 4:40 p.m. to find the up escalator at the end of the platform was out of service.
There was a massive line to get up the "stairs," as well as a cluster of people, several handicapped, who were waiting for the nearby elevator.
In the 10 minutes it took for me to wait and then walk up the broken escalator, the elevator didn't move from its position one floor above the platform. A gentleman was standing inside the elevator, trying to get it to move, but it appeared as if the elevator was broken.
After I reached the top, I went through the gate, and there were two Metro employees, one man and one woman, talking to each other. I interrupted and said "Excuse me, but I think your elevator is not working properly."
The woman responded with "It's juuuuust slow." Her attitude was one of "How DARE you disturb my conversation and tell me something is wrong?"
Annoyed, but unable to stop to talk and argue, I walked away, but I again politely said, "there is something wrong with your elevator, Ma'am. People have been waiting for 10 minutes. That's not slow, that's malfunctioning."
She shouted back "NO, ITS JUST SLOW!" Then, the elevator doors slowly closed, but the elevator didn't move toward the stranded people below. It just sat there. Not working.
As I continued my journey, now going up the second escalator to the main floor of Union Station, the woman shouted "SEE, ITS JUST SLOW!" She apparently thinks the doors closing means the elevator is working. But again, the elevator still hadn't moved. And mind you, she was shouting at me over a rush hour crowd, as I was going up an escalator 50 feet away from her.
I finally couldn't take her attacks anymore and shouted back "WE PAY YOUR SALARY, Ma'am, so you might want to adjust the attitude toward your customers."
She didn't respond to that.
Union blasts Metro on safety secrecy (Balt. Sun)
TOC slams Metro for same (WTOP)
Metro Board member Zimmerman makes more money case in Post
Metro suicide prevention campaign: Delayed (Examiner)
Posted by Unsuck DC Metro at 7:40 AM