Yesterday, I got cursed out and flipped off by the Metro employee at the King Street station because I asked her simply if she "could help me with the bus schedules."
As I approached the booth area, there was a man in front of me, and I gave him ample space to take care of his business with as much privacy as one can have at a Metro station.
Then, the attendant saw me. She checked her phone and rustled through her purse prior to helping me.
I was patient. No tapping my feet or even crossing my arms. She opened the door, no hello or 'how may I help you?'
She just stood there.
I asked "can you help me with the bus schedule?"
She replied loudly "with what?!"
I said "I need help to get where I have to go."
She interjected: "what kind of asinine question is that?"
And then she proceeded to rattle off a slew of buses "DASH, Metro ..." and other various numbers I can't recall and without allowing any time for me to clarify exactly what information I was looking for.
I tried politely telling her that I just needed help and wasn't trying to bother her.
She called me stupid, and said I shouldn't ask dumb shit questions.
Voices were raised, and at this point I said "never mind" and turned to walk away.
Then, as I'm walking away, she said "this is what you get for asking an asinine question."
I turn around and said "this is what's wrong with Metro, the customer service is horrible!"
She proceeded to yell, and all the while, people were staring as they have been for the last minute or so.
Then, she flicked me off and "fronted" or tapped her chest as to suggest she wants to fight me.
I reported this to Metro officials. Surprisingly, they returned my phone call a few hours later and are promising to follow up.
Metro told NTSB about March incident (WaPo)
Bus driver allegedly on cell phone defended (WaPo)
Suicide on the Orange Line (WaPo)