Thursday, August 2, 2012

Fleecing or 'Fraud Prevention?'

Photo via Flickr

From anonymous:
Attempted to get a refund for three defective Metro train cards totaling around $17, which can only be done at the Metro sales office at Metro Center.

The sales person told me they can only refund one defective card per person per day.

I stated that I don't live near Metro Center, rarely come through and had to make a special trip to get my money today.

TOO BAD she said. So now I have to pay to ride to Metro center to get a refund for bad cards, two more days. So ridiculous.
Metro says the reason for the policy is:
Note that to prevent fraud, customers may exchange only one farecard per day.
What do you think? Is this a way for Metro to keep their money or to prevent fraud?

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Dulles Rail board denounced as dysfunctional (Examiner)
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