Tuesday, August 21, 2012

Station Manager Indifferent After Alleged Assault


Illustration

From John:
On Sunday at 1:45 p.m. at Waterfront Metro, while waiting for the Green Line toward Chinatown, I was assaulted.

I was leaning against the rail at the bottom of the stairs waiting for my train when all of a sudden I got sucker punched from the back on my right temple.

My glasses flew off my face. My vision is really bad without my glasses, so the first thing I thought was to find them.

I was looking around for them on the ground while three people casually and slowly walked up the stairs, sort of trying to gauge what my response was going to be.

I found my glasses halfway up the stairs, so the person who assaulted me must have grabbed them in the same punch and threw them. The three were chuckling to themselves and then hurried up the rest of the stairs.

They didn't try to steal anything. Not sure what the hell they were thinking. Maybe they were just bored and wanted a laugh.

The three were Waterfront area black kids, in their late teens or early twenties. One of them was wearing a white t-shirt that was a Southwest crew/gang shirt.

I went to the station manager and told her I just got assaulted by the kids who just walked by her and that I didn't know if they left the station or went back downstairs on the other side.

All the manager said was "Oh yeah, they just hopped the gate."

She did not give a flying f*ck what happened.

Comments (87)

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This is completely unacceptable. What if you were unable to find your glasses?
1 reply · active 657 weeks ago
Ever n Anon's avatar

Ever n Anon · 657 weeks ago

What if you were unconscious or worse? Bet that manager would have just ignored you even then. There is no safe Metro anymore. And it is even more unsafe thanks to the employees - they make it worse as the entire world knows they won't act. "Hey gangs! Over here! Nobody will bother you at your terrorist activities!"

Which is why I cannot attend Metro public meetings. I'm terrified of riding Metro so late after the meetings end..
This scares me because I live at the Waterfront as well. Wow.
5 replies · active 657 weeks ago
Stop being a wussie you live in an urban area in a city that used to be murder capital of the world. SW is like a picnic with Mr. Rogers compared to 10-20 years ago.
without playing blame the victim, we do need to reiterate the ever-present line of "be aware of your surroundings." i wouldn't want a couple kids from the ghetto to have room to get behind me on the platform, just as I wouldn't want to give that kind of space to some frat boys from georgetown.
I lived in Georgetown. Frat boys at their worst are saints compared to the ghetto trash in DC.
One take 's avatar

One take · 657 weeks ago

You can’t begin to compare partying Georgetown students to the violent youth excrement who commit random violent acts on Metro.

The worst would you get from the Georgetown frat boy and/or sorority girl students is that one of them might vomit on your shoes because he or she has had too much to drink.

The violent youth excrement are taught from a very young age in their communities that the only way to randomly assault someone is from behind and in a group. You will never see them face-to-face.
First of all I would like to say that I am not a "wussie" as you suggest. In fact I am very aware and conscious of my surroundings. I am a single female and when crap like this happens in my neighborhood, of course I am going to be scared. I think anyone in their right mind would be.
She was their Mom
I apologize in advance for sounding insensitive... BUT...

This type of thing has happened dozens of times. Its been documented on this blog at least 10 times. And each one of those 10 times, I've came on here and said in the future, please turn on your cell phone camera when you are dealing with these station managers. Otherwise your complaints will go no where (previous complaints went nowhere). And then each time, a couple of months later, another story like this will surface. And the person didn't turn on their camera. And the station managers get off scott free.

I'm sorry you were assaulted. However I can no longer feel sorry for this type of interaction with the station manager. If you decided to be proactive, you'd have gotten justice, and forced them to change their behavior. Instead all you got was a post on a blog...
27 replies · active 656 weeks ago
Wasn't talking about what happened when he was assaulted. Was talking about his failure to record his convo with the incompetent station manager.

Also, what did he do after the station manager did this? Just walk away and cry to Unsuck? Why not stand outside the booth, call the police and report the assault and call Metro and report the station manager?

I'm sorry but the riders just continue to let Metro walk all over them like this. Until actions are taken to stand up to them and out the problem employees for what they are, this crap will continue.

Not easy to say, but its the truth.
Oh, I disagree. For you, it seems to be very easy to say.
John,

I don't think the point of this was get metro's attention. Its a good way for someone to vent and make others aware of the asshats that work at metro. More importantly, that riders should be aware of their surroundings at all times especially at Waterfront.

I completely agree with you on turning on your phone to record the conversation. Even if you don't capture them on video, you can still hear the conversation.

But in general, most people who are assaulted on the metro or in the station aren't going to think "well I'm gonna nail that metro employee if they don't show a stick of professionalism or humanity," *gets phone ready.*

No. They're going to be confused, hurt, scared, maybe angry and they will seek help. We don't know how this story ended...but all in all, you're response is rather unfair. It's quite possible this person has never had a bad interaction with a metro employee until now. That's why and how most people come to find this blog.
Its not just cases of assaults.

Its any case where something happens and they need to speak to a station manager. People need to (unlike metro) be proactive in these instances.
like metro employees perhaps?
Same when I had a metro door open then immediately slam shut on my head. I was a bit too dazed and such to think to get the number of the train.
Not all of us have cell phone cameras. The station manager was probably happy to see a white man get beaten.
lightbrownis's avatar

lightbrownis · 657 weeks ago

So not only are you assuming the station manager is black but also a racist like you.
I suppose you must see a lot of caucasian station managers?
People! No need to get racial all up in here. The matter is much simpler--violent thug lowlifes, incompetent public servants with total job security, and a senseless assault. There's nothing in the post to suggest race was a factor in any of this.
I've seen a few white station managers
Where? What station? I have been riding Metro for over 20 years and I have never seen one who wasn't black.
One take 's avatar

One take · 657 weeks ago

Brookland CUA. Older White Station Manager. Friendly, helpful and not afraid to stand up to troublemakers. Haven't been that way in a long time and I doubt he's still there. WMATA probably did their best to get rid of him.
Another Nick's avatar

Another Nick · 657 weeks ago

There's a white lady at Braddock Road.

I choose to believe she is literally the only white lady manager.
I saw her too, and it was so rare, it was like watching a Unicorn having sex with Sasquatch
She's also rude and gets tons of complaints. Just saying....
wow, 8 upvotes for the absolutely retarded comment, and 8 downvotes for the sensible reply. and if any of you is offended that I said "retarded," you need to cast an eye on your racism.
Rep. Akin's avatar

Rep. Akin · 657 weeks ago

It's weird...doctors have told me that during a legitimate assault, the body finds a way to make sure you don't lose your glasses.
Only the female body. It has a way to shut that whole thing down. Then it sprouts wings and carries you safely home. Unless you're a bad girl. Then, the random assault is completely your fault. You were asking for it by riding Metro, and you should be punished, preferably while creepy old congressional dudes watch.
DC Denizen's avatar

DC Denizen · 657 weeks ago

How do you think a station manager would react if someone approached him/her with a camera running, ready to capture the slightest misstep? You'd put that person on the defensive before they even had a chance to respond to your issue. By all means, if the interaction goes badly, then pull out a camera to record their name, the station, the time, etc. But let's not start that way. I still think people need a chance to do their jobs, they're not guilty until proven innocent.

Also, yes, what NoPants said. It's easy to say what you think you would do in that situation, but when it comes down to actually doing it in the heat of the moment... That's another question entirely. Any victim of a crime should not be blamed for not pulling out their cellphone to record events during or immediately thereafter the assault. Sheesh. Wouldn't have been my first reaction, either, and I don't have the additional worry of getting the glasses punched off my face.

OP- please report this to the MTPD. I'm really sorry this happened to you.
Metro has written me a few times to ask for the contact information for the poster ostensibly to get more details. I pass along Metro's information to the poster and let them know Metro is interested in talking to them. I have not heard what happened after that.

In this case, Metro has yet to contact me.
Mr. Unsuck, would you be willing to do a post listing the sorts of information one should try and collect in case of an incident like this? Obviously the first thing on someone who was assaulted's mind won't necessarily be collecting information, but I'm sure a bunch of casual readers/Metro riders wouldn't even think to get this information and it can't hurt to have it in the back of their minds.
I don't think there's an answer that's suitable for everyone. We all react differently to situations like this.

If you are in a state of mind to collect information, get the name, file an official report with Metro and cc me.

That said, there's very little evidence that Metro takes any kind of meaningful action against employees like the one mentioned in this post.
Ever Offended's avatar

Ever Offended · 657 weeks ago

How callous can you be??? Yes, while reeling from a head blow that not only has enough impact to knock you down, it also takes off your glasses.... and of COURSE you should be able to mantain the immediate presence of mind to remember to turn on your camera simply because Metro employees won't do their jobs...? What if you do not own a camera phone, being too poor due to metros excessive fees?

You're a metro employee aren't you?
Bitter Brew's avatar

Bitter Brew · 657 weeks ago

The reminders to turn on your cell phone camera are valuable -- please keep them coming, because eventually they will help an Unsuck reader, otherwise overwhelmed by the situation, to record the station manager.

In the meantime, remember that many of Unsuck's stories do not come from daily readers -- or the smaller group that reads the comments. Often they come from people who tell friends or colleagues who are Unsuck readers and who then suggest to the victim that they pass the story along.
There could be video footage of this incident, assuming Metro's cameras were working.

A competent transit agency would immediately cue the video tape.
Not everyone has a cellphone camera. (For that matter, not everyone has a cellphone.)
3 replies · active 657 weeks ago
so? Poor is poor and metro fee ripoffs remain.
anonymous's avatar

anonymous · 657 weeks ago

I don't have a cell phone video camera. I'm too busy paying the metro price hikes to save up enough for a good cell phone.
Whenever I have reported Metro Employee ambivalence, I get a canned reply that "employees act the way they do so as not to incite panic." The problem is many of these employees simply will not offer one inkling of empathy.
I understand your point, but a couple of things:

1. It's a lot easier to say what you should/would do in these situations when you're thinking about it calmly and objectively and not actually dealing with it in the moment. Adrenaline can take over when you feel threatened.

2. Not everyone has a cell phone camera. Yes, most do, but not all.

3. Whipping out a camera phone may not even have been a smart thing to do in this situation. If the punk kids were still around, they may have stolen it. If they had left, taking out your phone and starting the camera could have wasted valuable time while he thought maybe the kids could still be caught.
7 replies · active 657 weeks ago
Fine. Don't take out your camera. Let the station managers treat you like shit. That'll show em...

You think they are fazed by a couple of posts on this blog?
Will recording video of the interaction have any positive effect? I doubt it. What has happened to the sleeping station manager pictured above, or the bus driver photographed giving someone an obscene gesture? I don't think they are fazed by photographs, video, or this blog.
DCDriver's avatar

DCDriver · 657 weeks ago

I'd be willing to pay for John's ride out to Anacostia after dark to see what he'd actually do after getting the shit beat out of him.
1) Wasn't at Anacostia, it was at Waterfront.
2) All I know is I'd be pretty scared/shaken up after being roughed up, but if I went to a station manager and they pulled that crap, that emotion would turn in to pure anger.
3) I have been mugged in the past, so yes, I know how I'd react, you jackass
Are you over 60 in age with arthritis and limited mobility, also all of 5'3 perhaps? Or are you Kung Fu Panda? Really now.
Of course they don't care .... that's the point. They wouldn't care about being filmed either.

And we shouldn't have to boycott or 'take action' to get a reasonable amount of reliable transportation and customer service from a transit authority that we pay through the nose for.
Mariterri's avatar

Mariterri · 657 weeks ago

Actually, these posts do kind of work. Unsuck carries quite a bit of weight now & frankly, it is a forum that allows the public to vent since Metro certainly doesn't listen. Also, posting here often leads to news follow-ups. The problem is that you are dealing with a system that doesn't even really get fazed when some one is injured due to faulty escalators, etc. not to mention when a couple of thugs sucker punch a rider, save that it is yet more bad publicity. Also, the station manager probably thought there wasn't anything she could do against 3 guys who decided to jump the turnstiles (although from what I hear, they are very good at stopping riders who appear to inadvertantly go behind another paying customer in the turnstiles during rush hour). Really, what good would it have done to take a photo of a station manager just sitting there? I like to think that I would have then called the police & her manager, but he would have most likely only been put on hold with the WMATA complaint line. NO ONE LISTENS AT WMATA so even reporting these kinds of things becomes a second excercise in futility. I guess the police is the best option. That and reporting it on this website.
Throw the key in the Anacostia River - it's much filthier.
The station manager in the above pic has already been punished: http://unsuckdcmetro.blogspot.com/2011/08/photosh...
Don't blame the victim for not doing of some (one?) poster said he should do. For crying out loud, the victim just got coldcocked on the side of the head. I for one wouldn't be thinking straight for an hour.

The station manager is 100 percent to blame. He should have (1) called the metro police (2) possibly called for first aid (3) made sure the passenger had his bearings, and had a way to get home (assume stil Metro), etc etc. Bottom line, the station manager has a job to do, and it's not just calling the police, which he didn't do.

SHAME on the manager. And, likely SHAME on Metro. They if anything, will say it's a personnel matter and they can't comment.
1 reply · active 657 weeks ago
Never said its not the manager's fault, or metro's. Its very much their fault. But they seem to refuse to even do anything about this crap until they are caught in the act. Thats why I've said people need to be proactive with this stuff....
MHR1979DC's avatar

MHR1979DC · 657 weeks ago

First of all: Poster, I hope you're OK.

I live at Waterfront, and I know exactly the type of kids you're talking about...and whenever they are around, I make sure to keep anyone I perceive as a potential threat in my range of vision. That said, you did nothing wrong - we all have let down our guard, and we shouldn't have to be on high alert when waiting for a train.

Did you get the Station Manager's name or anything to identify her? Seems to me it's time to take a cue from the NYC transit system and build floor to ceiling turnstyles so these hoodrats are either kept in, or kept out of the system. That said, I hope Metro is able to get footage from the security cameras, and turn it over to the police. I hope also, you filed a police report. Keep us posted.
Stan Dessel's avatar

Stan Dessel · 657 weeks ago

Please email me a DNA sample from the station manager, and our people will look into it.

You're welcome!
It's only a matter of time before we have our own Bernard Goetz incident. And the shooter will most likely be accused of acting out of racism.
1 reply · active 657 weeks ago
It's a shame that the law-abiding are disarmed in MD and DC.
hrh king friday 13's avatar

hrh king friday 13 · 657 weeks ago

I agree with the idea we need to doccument, doccument, doccument. That said, wouldn't metro camera's have caught some of this? Not sure that would lead to any justice in this situation though.
2 replies · active 657 weeks ago
UnSuck Fan's avatar

UnSuck Fan · 657 weeks ago

(Said with tongue firmly planted in cheek). Let's see, UnSuck has been documenting, documenting, documenting since 2009 (or has it been sooner as I don't feel like I have been a part of this community for a long time?) and yet.... ;-)
hrh king friday 13's avatar

hrh king friday 13 · 657 weeks ago

I hear ya. But short of pitchforks and torches, what else can we as individuals do? Snap a pic or take some video of these incidents and embarrass the crap out them. Unsuck gives us the platform for improving metro and we as readers should help.
Jackie Jeter's avatar

Jackie Jeter · 657 weeks ago

Apparently, you believe in slavery.
Dan Stessel's avatar

Dan Stessel · 657 weeks ago

Press Release:
"On Sunday afternoon, one of our loyal customers who wasn't paying attention placed his head in the way of another customer's moving fist. The customer's face struck the second customer's fist. As a result, the second customer's fist received minor bruising. The customer who was not paying attention had misplaced his glasses, which could be why he didn't see the second customer's fist coming. The customer suffering bruises to his fist was assisted out of the station by our attentive station manager.

Safety is our number one priority. We encourage all customers to never put their face in the path of other customer's fists.
1 reply · active 656 weeks ago
Make that: "We encourage all *paying* customers to never put their face in the path of other *non-paying* customer's fists."
Have Metro's management done anything? No, they are sleeping. Metro's management and employees have the highest average pay among all the transit agencies. How do they deserve such high pay?
The stations need more and better cameras. What this situation needs is the prosecution of the assailant.

Part of why this happens is that there are certain kinds of people in the world who don't think of the consequences of their actions. Making sure those consequences more-reliably happen HELPS stop this kind of thing.
Happy will be the day when these thug trash screw with the wrong bystander and we end up reading about them trying to explain to the paramedics how they had their own head shoved into their rear end.
UnSuck Fan's avatar

UnSuck Fan · 657 weeks ago

Sadly, while there are some people who care (I’m not sure where they are exactly because it never seems like anyone is interested in helping or getting involved), I’m sure people’s responses would be different, had the incident actually happened to them or someone they know.
1 reply · active 657 weeks ago
Bravo.

And I thought this was taking a turn, what with the citizen take down of robbers of late.

I couldn't watch someone get victimized and do nothing. How DOES one do that?

THAT'S why everyone went to jail at the end of SEINFELD!
Whenever I am in the Metro system, I am always watching for blacks under 30. I never have my back turned to them because they love to sucker punch people. The girls do it too. If I am going to be attacked, I am not going down without a fight.
Christ, the racism on this blog is honestly out of control.
3 replies · active 657 weeks ago
Please leave your religion out of this. ;)
Oh, I get it. talking about black people is racist.

PS. if you take a look, there's a black person calling the perps "hood rats."

Is he racist?

C;mon son.
anonymous's avatar

anonymous · 657 weeks ago

Wait, what am I missing here?

Was the station manager supposed to have stopped the kids and arrested them or something?
I am so sorry that this happened to you. To add something to the suggestions about documenting, I hope that you saw a doctor. Even if the injury is not serious (to you), going to an ER gets it put on record, which is legal evidence. I am sure that you were on one of the Metro cameras somewhere when you exited the system, and that would provide the timeline.
John, I’m sorry to hear of your assault.

I use the Waterfront Station frequently and my observations with the Station Mangers there are quite different than other stations. At other stations many times there will be someone planted on a stool near the gate to discourage hurdling to avoid the fare. At Waterfront, the Station Mangers could care less. For example, this past weekend I watched a young man nonchalantly jump the gate and didn’t even bother to run. Just strolled by because he knew he would not be challenged there. And yes, there were three METRO employees in the booth engaged in what I’m sure was a meaningful conversation.
I have lived in DC SW Waterfront for many years and never experienced any problems until just recently, the now "typical" scenario of a small gang of black KIDS tried to start with me, I actually screamed out "He has a gun"... that stopped him, as well a group of cops showed up and searched the kids and actually arrested one! The thing is, is that you need to speak up.... see something say something... fight back, pick something up, push them on the tracks... Don't let children run your life!
this is a good reason for metro customers to just defend each other. if a dumb ass kid can get away with punching and metro doesn't do anything when it's reported (and doesn't even get a shit about gate-jumping), then why can't metro customers just fight back? at this point, with metro's incredible incompetence/indifference to just about every goddamn mess they encounter or create, you are pretty much on your own anyways.

i say, if the people want a safe metro, it's up to the people to make it safe.
1 reply · active 656 weeks ago
Maybe the Guardian Angels should start patrolling there.
John was yet another victim of what is known in the ghetto as "polar bear hunting". This charming little activity appears to have originated in inner city Chicago a few years back, and has now spread to our beloved District.

In a polar bear hunt, a group of usually three or four young black teenagers picks out a sole victim walking by himself, and one of the youths comes up from behind and sucker punches him in the back of the head for no real reason other than a bit of fun. The victim is almost never robbed, just left lying there wondering what in the world happened.

You can all probably figure out on your own what race the designated "polar bear" always is.
point of this was get metro's attention. Its a good way for someone to vent and make others aware of the asshats that work at metro.

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