Monday, April 30, 2012

Reaction to Switch Malfunction Led to Derailment



What should have been a story about how things went right for Metro turned instead into a derailment, according to several sources familiar with the incident and subsequent investigation.

As the Washington Post reported, the operator of the train saw a red signal at the switch just inside the tunnel on the western end of Rosslyn station. In technical terms, the switch was "out of correspondence."

Correctly, the operator notified operations control center (OCC) which then ordered the operator to hold the train, perform a visual inspection of the switch and get assistance from "nearby crew."

That crew was was an automatic train control (ATC) technician who installed a clamp to the malfunctioning switch. The clamp, had it been properly installed, was supposed to keep the switch in the correct position and would have allowed trains to proceed without incident.

While the ATC tech may have felt the clamp was installed tightly, they apparently failed to notice a "small obstruction" in between the switch point and main track on the switch which prevented the clamp from "tucking" the point snugly under the main rail, leading to the derailment, said sources.

Here's how Metro's own internal reporting system described the incident:
At 2025hrs ATC Supervisor Craven informed MOC that switch 3 was clamped normal, but the switch was clamped with a 2 inch gap and was not tucked.
One source said it was possible that the gap was initially much less than two inches and may have looked OK. They said it's possible that the train wheels, as they derailed, forced the gap to widen to the reported two inches.

According to two sources, after installing the clamp, the tech was supposed to "check the point" to make sure it was properly tucked under the main rail.

"You have to inspect everything," said an ATC worker. "If anything like this happens, it's ATC's fault. The guy should have checked the point. He was just being lazy."

Other sources said that the obstruction in the switch was a "fluke" or "freak occurrence," but they agreed there is no excuse for the ATC tech or the operator not to notice something was still wrong even after the clamp was installed.

This particular tech, two sources confirm, has been written up once before for falling asleep in a truck.

According to Metro's own handbook, "Cranking and Blocking of Switches":
According to FRA specifications, a switch point must close within 1⁄4’’ of the stock rail. In some cases, the point may have a slight opening, but the tip is still under the head of the stock rail. This is perfectly fine.
If a switch point is not within 1⁄4’’ of the stock rail, it is not safe for the passage of trains. If a switch has been damaged by trailing or other accident, it might not be possible to get the switch point to tuck. In this case, train movement must not be allowed over the switch.
And, as with most Metro problems, things were only made only worse by operations control center's (OCC) disconnect from what actually happens on the tracks, said one source.

At first, said one source, OCC was "was under the impression the train was completely in the tunnel" when the majority of the train was actually still on the platform.

Furthermore, Metro's standard operating procedure for a derailment dictates that power is to be cut for both tracks. It makes sense in most places as the tracks are side by side.

However, at Rosslyn (and Pentagon) the tracks are not side by side, they're on different levels, meaning it would have been safe to single track through the area, causing less of a service disruption.

Since the staff at OCC apparently did not realize Rosslyn's configuration, they issued an order to cut power to both tracks and establish a shuttle bus bridge around Rosslyn.

This led to initial confusion for riders at the scene immediately after the derailment.

After about 30 minutes, with several pleas to single track form those on the scene, OCC realized it could single track safely through Rosslyn and the bus bridge was aborted.

"When sh*t really hits the fan, I have to trust my life to those people [at OCC], said one veteran Metro worker. "The only information is what I'm getting from them. That's a scary proposition.They just had a bunch of new controllers come in off the street. They don't know the system."

Other items:
Silver Line phase II in doubt (WaPo)
Advocates question elimination of peak of the peak (Examiner)

Friday, April 27, 2012

Metro: 'We got the Wheel'



And we're driving this thing over a cliff.

Oops!

This is one of Metro's newest buses. It's definitely out of service, perhaps forever.

Meanwhile, while Metro is husbanding OUR resources so carefully, fares are being hiked--again!



Other items:
Fare evasion costs Metro $1.8 million/year if not more (Fox5)

Thursday, April 26, 2012

Taking Jeter's Cue


ATU 689's president, Jackie Jeter, often speaks using highly charged words, and it appears her attitude trickles down to some front-line employees.

From Robert:
I wanted to share this email I sent to Metro this morning about my morning commute:

Dear Metro-

So, I’m wondering if any of your employees get customer service training?

I ask this because I am a follower of the blog unsuckdcMetro.blogspot.com, and it is replete with stories of ridiculously rude employees, and I had my own face to face with this ridiculous rudeness last Friday morning at the Dupont Station.

The employee had his name written in red marker across his yellow vest. I think it read “Wilkie” as his last name.

At 8:21:36 a.m., I used my SmartTrip card to enter the station.

I guess I was too close to the woman in front of me because Mr. Wilkie stopped me to ask to see my card.

Your cards are so ridiculously fragile (I’m on my third one.), that I have it in a credit card sleeve inside a taped/stapled name badge attached to a retractable string along with my office credentials.

He wanted me to unstaple and remove the card from the sleeve to show him the card, and I asked him whether he could just swipe it on the reader in the kiosk like I have had done on other occasions. A simple card swipe would satisfy any reasonable person’s inquiry as to whether I had just committed the crime of ‘fare evasion’ as he began accusing me of.

Well, this employee went into a tirade about how he was "not my slave," and that I should not take a condescending tone with him.

He went on for what seemed several minutes about my tone and using a slave analogy. Was he saying this because I happened to be white and he happened to be black?

I kid you not. He kept saying to me, "stop using that tone. I'm not your slave. Stop treating me like your slave." It was really mystifying that he was using that word.

All I was trying to convey to him was that to take my SmartTrip card out of the sleeve would take a few minutes and would force me to put it back into my wallet and risk be demagnetized again, and that I knew the kiosk had a reader.

And you can see that it is in fact a SmarTrip card in there because it peaks through the sleeve (which you can see in the pic I attached for you [above].) It was a really odd exchange.

Perplexed, I replied to him, "I have had other Metro employees pass my card over a reader without taking it out of this sleeve. Why can’t you?"

He grabbed my card and pulled it as far as the string would go, which didn’t quite make it to the reader from where I was standing.

I took one step closer to the manager’s kiosk, and the card reached the reader and swiped just fine.

The guy then said “OK- you're good.”

So, after all that there was no fare evasion.

So my question is what kind of professionalism training do your employees get?

When I call Verizon about issues with my wireless plan, no one has ever told me to stop treating them like their slave. So odd.

All I want is to ride Metro and make it to and from Dupont and Rockville in the posted 26 minutes. I didn’t need the extra four minutes of attitude from your employee.

All he needed to say to me was "I didn’t see your card register, sir, may I swipe it to make sure our machines are reading your card properly?"
Seriously, please continue to work to UnsuckDC Metro. You have a LONG way to go to MetroForward from where you are.
Other items:

Wednesday, April 25, 2012

Enough is Enough


via Timothy

With each Metro screw up, I get several emails saying we need to boycott Metro, and yesterday's "minor derailment" makes me think it's time to do something.

For almost three and a half years, I, along with many of you, have been publicly (and rightfully) shaming a "transit system" gone totally amok. Over and over again, the same stories gush out of Metro: more accidents, more waste, more theft, more obfuscation, more marketing, less reliable service, less safety and higher and higher fares.

And the cherry on top of this whole sh*t sundae is that no one--from the top to the bottom--is ever held accountable.

Nothing changes other than the fares.

The Board, which ostensibly is supposed to oversee Metro, has abrogated its responsibility and, like a junkie (and most of the media in this town), is totally dependent on Metro staff for all of its information.

This little nugget in a recent Washington Times article illustrates just how hoodwinked we all are about the Board's oversight role and why I'm pessimistic about real change.
Metro Board of Directors determines agency policy and provides oversight for its funding, operation and expansion, but its members declined over the past two weeks to discuss the series' findings, instead referring inquiries to Mr. Sarles or to Metro’s public affairs office.
Say what?

That's not the way it's supposed to work.

Here's what Metro's website says about the Board's role:
The Metro Board of Directors determines agency policy and provides oversight for the funding, operation, and expansion of transit facilities within the Transit Zone.
Seems like Metro has its governing board wrapped around its finger.

Are there other groups that might offer hope? The NTSB? Nope. TOC? Nope. FRA? Nope.

As one retired Metro worker says, it's like Metro is a 51st state, with its own rules, answering to no one.

It's all the more frustrating when Sen. Barbara Mikulski from Maryland, someone the media calls, one of "Metro's toughest critics," praises Metro's leadership for bringing a "new day" when we all know it has been business as usual at Metro ever since the New Jersey regime took over.

No one who can effect change is listening to us.

So what can we do?

You could sign a well-intentioned petition. But if nearly three years of constant shaming doesn't make a difference in how Metro operates, I don't think a petition will either. Still, sign it. What the hell, right?

A one-day boycott is an option many throw out there, but I'm not sure it's the right way to go. I'm not sure it's wrong, either.

Mass fare evasion is another idea some have offered up, but I see a lot of downside to that as well.

Many said they'd toss in a few bucks to buy an ad on Metro that would humiliate them, but Metro is immune to shame. They have none.

Frankly, I think we need to do something, but I've thought a lot about it, and I'm stumped about what the best course of action would be.

What could we do to attempt to force the fundamental change that's needed at Metro and the way it is governed before someone else dies under a morally and financially bankrupt system?

Share your ideas in the comments, and let's come up with a plan.

Other items:
McDonnell, Kaine spar over Dulles funding (Examiner)

Tuesday, April 24, 2012

Rush+ Hinges on Three Things Metro Does Poorly


Via @Danr

Via @bbarasky

According to Metro's video explaining Rush+ (spending more money marketing it here, here and here), there are three crucial items necessary for its success.

1. PIDs with correct information
2. Well marked trains
3. Clear operator announcements

Hmmm.

How's that going to work out?

Other items:

Monday, April 23, 2012

Driven to Drive


From J.T.:
Last season, I went to a lot of Nats games. I took Metro every time.

By the end, the whole experience was getting so unpleasant, but it wasn't until one evening being offloaded, getting sardined with a bunch of strangers on a hot August evening and then yelled at by Metro police that it finally dawned on me: "Why am I doing this?"

Like so many others, I'd just blindly thought that just because Metro went to the stadium, it was the best way to go. Go Metro! Go Nats! right?

Not by a long shot.


Via @unncola #wmata post nationals game no trains /cc @unsuckdcmetro http://pic.twitter.com/6rzi6DcR

This year, I've been driving. I go with the same group of friends nearly every time, and it has never been a hassle.

None of us are big drinkers, so there's no worry about drinking and driving. (And if you're getting drunk paying ballpark beer prices, you can probably afford a cab.)

The parking is cheap and plentiful, and the congestion to get in, from Arlington, and out clears up quickly.

I never timed my Metro trips, but I'm pretty sure I get home faster driving. I know it's a hell of a lot more comfortable with a lot less stress.

I'd like to be green and all that, but Metro needs to come a long way for this decision to even be close.

Go Nats, but don't go Metro is what I now say.
Oh, and if you were thinking about seeing the Nats play the world champion St. Louis Cardinals (Yes!) over Labor Day weekend, L'Enfant will be closed for track work. (h/t Janet).

Other items:

Friday, April 20, 2012

The Metro Phenomenon


Metro's slick Rush+ video premiere was certainly spoiled by news that a passenger's life might have been saved had Metro bothered to check the battery charges of its defibrillators.

I'd say I'm shocked, but I'm not. I mean look at this litany of consistent, borderline criminal honeybadgerism:
Metro reacts, they're not proactive--ever.

"Sh*t happens" seems to be Metro's guiding principle.

And you want to know why?

Because in their eyes, nothing is ever their fault.

For example, look at the language from their Rush+ press release (It's also used in the video.) They describe overcrowding on the Orange Line as a "phenomenon." (A fact or situation that is observed to exist or happen, esp. one whose cause is in question.)

A phenomenon? Seriously? They must think we're pretty dumb.

There's nothing in question about why there's an orange crush. It's actually pretty simple: The trains are poorly spaced, and the headways are too long.

It's not a phenomenon. It's ineffective, lackadaisical management.

Explaining overcrowding as a phenomenon is just Metro showing that it really never accepts responsibility for anything, and really, when you boil it all down, that's what's wrong with Metro.

Anything bad that happens is just a phenomenon. The wise people running Metro had nothing to do with it. It just happened.

Frankly, I'm pleasantly surprised the defibrillator press release didn't read "due to a battery fatigue phenomenon ..."

Dan Stessel did, however, tell WUSA 9 that it was "unfortunate" the defibrillator wasn't charged.

Is that progress?

What's the next Metro "phenomenon" going to be, and who has to suffer because of it?

Footnote: Fox5 said Metro is acting proactively to check the defibrillators. Ha!

Other items:
More Silver Spring transit center drama (Examiner)

Thursday, April 19, 2012

Sick of Marketing


From Rav:
With Metro about to raise fares--again, why are they hiring a director of marketing for up to $182,188 in annual salary? The PR arm of Metro is already bigger than the safety arm!

Furthermore, why do they need a new marketing director if they already outsource marketing campaigns like the brilliantly lame Metroforward?

Speaking of Metroforward, it's starting to look like they're the only ones willing to advertise in Metro.

Am I the only one sick of Metro becoming more of a marketing entity than a transit agency?

I don't want to fill out yet another survey (a particularly intrusive one, I might add) that asks for my address!

I don't want gimmicky contests and lame prizes like a "poster combo pack."

What I want is affordable, reliable and safe transit in DC.

Let the performance speak for itself. Use all the PR and marketing money to help make Metro work!

All the marketing in the world is not going to cover up what a woeful and super expensive system Metro has become.

Over marketing and constant spin is the last gasp of Metro's death spiral.

Here's my slogan: Rediscover the bike, the walk, the carpool. Anything but Metro!
Other items:
Silver Line takes a hit (WaPo)
Monthly passes "years away" (Examiner)
Silver Spring transit center may have to be rebuilt (Examiner)
127 Hours Metro style (WaPo)

Wednesday, April 18, 2012

Your Safety is Metro's Top Priority




From Joey:
I commute daily to Navy Yard, and I noticed the camera. It has been this way for over two weeks.

I know the Metro police can't be everywhere, but I thought at least there are cameras to catch any crime.
Other items:
DC bill targets Metro gropers (Examiner)
Metro yanks fiery buses (WMATA) (Examiner take)

Tuesday, April 17, 2012

Rider Reports Truly Bizarre Incident at Rockville


From Michael:
While walking up to the Rockville station, there was a girl in a skirt simply lying on the sidewalk outside the steps to the Metro—right near where the buses pull up.

It was confusing to see this person just on the ground, limbs akimbo. I actually wondered if she needed help or was OK, since she was kind of squirming about flashing everyone.

My wondering stopped once she leaned up onto her hands and knees and did some sort of weird rhythmic bouncing.

I have never been more enthused that I could absorb myself into playing Words With Friends and try to ignore what was going on in front of me.

Unfortunately, to get into the station one had to pass by whatever the hell was going on before me. While I walked by, the girl stood up and then used one of the Metro sign poles as a makeshift … well, pole.

It was then that you could actually make out the attire of the girl: somewhat short plaid skirt, black top with crests and seals and the like. Clearly, she was wearing the outfit of some sort of Catholic/private school. Oh, and she looked very young. Awesome. There was an underage girl doing some sort of bizarre striptease outside the Metro.

Once in the station, waiting for the Glenmont train, one can see down to where the buses pull up. The girl was still out there doing some weird booty dancing, her skirt around her waist, twirling about like this was some 2 Live Crew video gone wrong. Again, just gazing at this was such so bizarre and awkward, I again glued myself to Words With Friends and hoped the five minutes until the next train would come quickly.

Minutes passed, still no train. I looked up to see the time for the train to arrive and take me away from whatever the hell was going on below. Of course, the girl was still out there “dancing.” Only now she had her shirt lifted up and tied around her neck. She also was pounding on buses, flipping them off, and running about. So clearly, what originally possibly could’ve been done as some dare or bet now has turned into “this girl probably has something mentally wrong at the moment and needs help.”

To make matters worse, there were Metro employees outside of the station. None of them did anything to stop the surreal scene. By any means, I’m not some moral guardian who thinks any indecent act leads us on a slippery slope to anarchy, but is a Metro stop really the place for this? Really, considering this girl looked 16 and was dressed in the garb of a high school student, is there any place for this?

Finally, what looked like a Metro employee from my vantage point (blue outfit, patches, etc.) approached the girl. In a rational world where the Metro works like it should work, you would expect him to get her to stop. Nope. Instead the man walked about ten feet behind the girl, took out his camera phone and started recording/taking photos of what was unfolding before him. Obviously, filming a half naked teenager took precedence over doing his job.

The Red Line train arrived, and he was still just recording, the girl still bouncing all over in a state of undress. I expect some issues on the DC Metro, but seriously, this is the first time I’ve rode the Metro where I had to go home and make some herbal tea, listen to Tori Amos, and cry about the state of the world.

Thanks Metro!
Other items:
Study says Silver Line with $386 million in taxes (Examiner)
A story about a bus driver driving with one hand (Examiner)
 
Creative Commons License
This work is licensed under a
Creative Commons Attribution-Noncommercial 3.0 Unported License.
Site Meter