Tuesday, November 16, 2010

G_ F_ck Y__rs_lf

From Brian:
I commute from Stadium Armory to Farragut West every day. The other morning, I got to Stadium Armory just in time to catch the beginning of a circuit malfunction delay on the Vienna/Franconia side of the station, meaning all trains headed west were delayed indefinitely.

After waiting approximately 10 minutes, I used the WMATA mobile site to find that the D6 bus would get me to Farragut Park, so I would just need to leave the station, head up the stairs on the Stadium exit side, and catch the bus.

I walked up to the south (hospital) entrance, where I had entered, and asked the station manager if she would clear my entry fare on my SmarTrip card because of the massive delay and my desire to instead take MetroBus.

She looked at me indignantly, and told me I could just exit normally.

I said I did not want to do that as I had not actually ridden the train, and it was, according to the repeated announcements, continuing to be delayed with no clue about when things would clear up.

Not only would she not adjust my card, she denied that there was a delay AS THE ANNOUNCEMENT [OF DELAYS] WAS BEING PLAYED over the station speakers.

I understand you can’t just come into the station and turn around and expect your money back without riding the train. However, given that there were no trains expected any time soon due to a Metro malfunction and Metro could have easily let me out to catch the D6 bus, I was absolutely incredulous at this station manager’s reaction.

Seeking a resolution other than being held hostage for my entry fare, I asked her who her supervisor was, and was told verbatim: “don’t worry about who my supervisor is,” as she shut the door to the booth and resumed ignoring me at her desk.

Thanks Metro, for being completely unreasonable and indifferent, and at least feigning an attempt at a positive image with customers.
Other items:
Was there another escalator brake fail? (WaPo)
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