Friday, November 12, 2010

So Now What, Mr. Sarles?


UPDATE:

From Metro: "WMATA has found that this [issue] is one of improving communications, not discipline."

Metro's top management was caught with their pants down Monday over the escalator cover up. It probably would have remained whitewashed had there not been an incident at L'Enfant.

Here's what Metro itself had to say Wednesday about its escalator/elevator operation:

VTX's findings, combined with Metro's own inspections, affirm that one of the major factors of the state of Metro's escalators and elevators is a result of many years during which there has been a lack of adherence to Metro's own maintenance standards. Metro will continue its focused work until all 588 of the system's escalators and 275 elevators meet the agency's maintenance standards.

The report identifies escalator brake issues among several maintenance issues to be addressed by the agency. Mr. Sarles acknowledged today (Nov. 10) that, while escalator brakes were being addressed as a maintenance issue, greater emphasis should have been placed on brakes as a safety matter and elevated to the Board's attention sooner.

But the question remains who will be held accountable for this abject lack of leadership and utter incompetence, both of which again drew blood from the riding public.

Metro can't seem to permanently fire texting bus drivers and train operators, McGruff-punching employees, sleeping train operators ... the list goes on and on and on, but what about the bigwigs who hold the lives of millions in their hands? They're not protected by a union.

Can Metro fire the management responsible for covering up major escalator problems that led to 18 seconds of terror at L'Enfant?

Will the guy in charge of escalators, David Lacosse, stay on in that role? Will the assistant general manager, David Kubicek, who basically lied to the Board of Directors on Oct. 14, keep his job?

Back in 2008, Lacosse was suspended for a week because one of the people who worked for him made some off-color jokes at a dinner.

Lacosse's response?
“I guess I am the head of the department,” Lacosse told The Examiner. “Ultimately, I’m responsible."
What about now, Metro? Seems like this is considerably more serious. Is he responsible?

We want to know.

The many injured at L'Enfant, as well as the rest of us who now view all escalators as suspect, deserve to know that someone at Metro is held accountable so that years of neglect won't happen again. A frenzied inspection after the fact, a torrent of tweets and the release of a report aren't enough.

There hasn't even been an apology from anyone at Metro!

Metro has many problems, and accountability is, in this blog's opinion, the biggest.

So, here's a chance for you, pro tem GM Sarles, to show that you're not an escalefter blocking progress, that you really meant all those things you said when you took the helm.

What are you going to do?

If you have an opinion about what he should do, email Mr. Sarles and let him know your thoughts: rsarles(at)wmata.com. CC Unsuck (unsuckdcmetro(at)yahoo.com).

Other items:
Metro looks to vets to fill jobs (WaPo)
Fed Board member gets vote (WaPo)

Comments (34)

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Fire Lacosse, Fire Kubicek!
If Metro can't find anyone who is competent, maybe they should start looking to hire consultants who have experience working in efficient metro systems, ie Tokyo, London, Paris, etc.
Keep up the good work, unsuck.
Metro will never apologize. Metro will never fire Lacosse. Metro will never fire Kubicek. Metro will never change. They just shift things around to make it appear like they're doing something. They're not.
1 reply · active less than 1 minute ago
You are so right "Guest". The managers Metro has including these just get their hands slapped then they move them around. Most have no college edu in preparation for being accountable. In other words, when something goes wrong usually it is not reported unless there is a fatality or injury. Remember no one oversees the Union or Metro!
Ever and Anon's avatar

Ever and Anon · 749 weeks ago

They all need to go. Entire sweep of the place. For example, Lacosse actually said, “I guess I am the head of the department,”

I GUESS? He doesn't KNOW?
Anonymous's avatar

Anonymous · 749 weeks ago

So Lacosse's department was run for years without adhering to the rules--how on earth can that man still have a job?
Fire Catoe! I mean Sarles. No..fire Catoe...he started this downward slide.
You're asking for something that could actually help Metro become the things it says it wants to be, but since this would require effort, we all know nothing will happen.

Screw giving WMATA to the US DOT, I say privatize the whole system. DC could make a nice chunk of change from selling all of the infrastructure and probably more revenue than it does now in the form of taxes.

Of course, that's pie-in-the-sky, too. Nothing will change at Metro until riders actually die from the incompetence of WMATA staff and management... oh wait, that already happened. Hm.
Hey unsuck, what is an e-mail address i can use to contact WMATA about this situation?
3 replies · active less than 1 minute ago
It's in the post.
D'OH! Thanks!
Contact Metro HA! You have to go else where! Even Congress has no real oversite of Metro, HA!
Great post, but obviously, you believe in slavery.
- Jackie Jeter

(Get rid of her too)
Management does get Perks but there should be a 5% pay cut across the Board and limit current supervisors overtime.

Supervisors are getting 40 + hours then another 30 at time and 1/2. That means 2 paychecks.
Metro managers gave themselves huge raises over 30 % a few years back.
Cut Salaried employees by 5%, Unionized by 2 1/2 % across the board.
DOT is the some of the same as is Metro now. Nothing will change. Have you ever called DOT?
It is the relatives of current Metro employees. I am telling you... nothing will change."Mark my Words".
Ever and Anon's avatar

Ever and Anon · 749 weeks ago

Welllll, at my stop there is only 1 rickety and very small elevator. Shut down the dead escalator "steps" and we have a problem with a lot of stranded folks. That elevator cannot handle more than 10 squashed people at a time and is so slow it takes 5+ minutes to return to the starting point. (It has only 1 floor to travel.) There is 1 set of regular stairs but not big enough to handle the rush hour crowd. (I've seen it tried. What a mess.)
For many Metro stations, escalators must function as stairs unless you closed stations. For example, Archives has no stairs at all, and there is not enough space on the elevator to accommodate the passengers who are entering or exiting the station.
I was told if escalators are used as stairs it causes damage. Is that true?
To anyone who uses the Adams Morgan escalators, do they not sound like a bunch of dying drunk elephants? I am always in fear that one day they will stop, and I will die at the hands of Metro's neanderthal incompetence. Also, the smell of burning rubber or Something in that station also leads me to believe my lungs may turn into molten rubber soon enough. What IS that smell?! Burning brakes?
1 reply · active less than 1 minute ago
Ever and Anon's avatar

Ever and Anon · 749 weeks ago

Ironic. Two weeks ago I had a quite hilarious train driver. He mentioned brake dust smell...
When escalators are used as walkers, locking bars are tobe installed. Metro has stopped using this saftey feature..Fire all these morons..Cedric Watson is there problum. They think he knows mechanic's but was only a glorified helper when with the union local 10.
How about writing to dlacosse@wmata.com and demand an explanation. He hasn't even released a statement about the accident.
Getting people hurt is WAY worse than an employee telling off color jokes.
Fire... David... Lacosse....
"From Metro: "WMATA has found that this [issue] is one of improving communications, not discipline."

ARE YOU KIDDING ME?!?!?! Maybe not about DISCIPLINE, its about F'in COMPETENCE! This Lacosse character is INCOMPETENT and he's IN WAY OVER HIS HEAD!!

That's it, I'm applying for a job in metro. It'd be nice to have that job security.

WHAT A JOKE!
I actually saw an escalator repair person today. First I'd seen in weeks. I have a theory that WMATA has only two (2) escalator repair people for all of the 588 escalators and the reason we never see any repairs being done is that the only two (2) escalator repair people are too busy moving between stations to get any work done.
1 reply · active less than 1 minute ago
I was told Schindler Elev. and Esca Company used to maintain Metro's Elev and Esca's How about contracting them back?
GlenmontGirl's avatar

GlenmontGirl · 749 weeks ago

"From Metro: "WMATA has found that this [issue] is one of improving communications, not discipline."

Okay, so COMMUNICATE to the people responsible for this mess that they are FIRED.

And then COMMUNICATE to the riding public that the problems will be fixed.

And then FIX them.

Actions speak louder than words, Mr. Sarles.
National Elevator Escalator Safety Awareness Week
November 14 to 20, 2010

Maybe Metro could place posters about escalator safety around the stops.
http://www.eesf.org/education/week.html
I love that metro is so terrible that there are multiple blogs dedicated to its suckiness:
http://whymetrosuckstoday.tumblr.com/
hrh king friday13's avatar

hrh king friday13 · 749 weeks ago

They all need to go.
Sandra Lackey's avatar

Sandra Lackey · 748 weeks ago

what has WMATA done for Officer Ludwig's family, which was written in a previous story? NOTHING. In fact, they RETURNED to SENDER (that would be me!) my mail unopened, yet stamped. It was addressed correctly. They won't even respond. THEY SUCK!

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