Monday, February 9, 2009
Several readers have inquired about stories involving customer service--or lack thereof-- of Metro employees, and this piece by Adam Tuss on WTOP points out the good and the bad. We've not dealt with Metro employees enough to really have a sense of what level of service is typically out there, but we do know there there is a VERY verbose driver often on the Orange Line who is very concerned about the doors.
In our experience this is the only attempt I've ever seen Metro make to assess riders' opinion of the service.
We'd like to enlist your help. Next time you think about it, ask a station manager a simple question like 'how do I get to so and so' or if you can use the bathroom. Keep it simple, and report back to us what you find.
Avoid the Pentagon this weekend!
Photo: John Morris