Tuesday, March 2, 2010

More Like these, Please

From Catharine:

I’m the first one to complain when, as often happens, things go awry on my “metromute.” However, on the morning of Feb. 24, I felt compelled to share a positive Metro story.

Walking into the Clarendon station, the guy in front of me swiped his SmartTrip card to no avail. Apologetically, he moved over the next turnstile. I swiped my SmartTrip card, and again nothing happened, so I also moved over to the adjoining turnstile.

Suddenly, the station manager burst out of the booth and rushed over to the turnstile. Wow! This all happened in a matter of seconds. He was clearly alert and extremely responsive. Great job, sir!

I wish I had gotten his name…

It made me realize that while I’ve had a ton of negative experiences, I’ve also had lots of positive ones.

While I’m at it, I’d like to mention that the evening station manager at Clarendon, a friendly white-haired gentleman, is routinely standing by the turnstiles in the evening, pleasantly greeting customers and providing friendly assistance where needed. Hopefully, I can remember that it is not all bad the next time my 7-stop commute takes me an hour or more.


Anonymous said...

Oh yeah, I remember the white haired guy at clarendon in the evenings. You're right, he is nice.

Anonymous said...

There's a white haired gent at EFC Station who is very helpful as well.

Anonymous said...

A few weeks ago, the elderly man who works mornings at Farragut West was relatively quick to respond to the unresponsive homeless guy on the eastbound platform.

Also, the Court House escalators have been mostly functional for 2 months now.

Small steps, I suppose

Anonymous said...

Fantastic!! What a wonderful thing to read! I agree with Anon 3:18 -- small steps. Didn't some famous person say something about everything starts with small steps?

I'll take these small steps and hope for more.

Elizabeth said...

@anonymous 3:18

Lao-tzu (604BC-531BC): A journey of a thousand miles begins with a single step

Anonymous said...

This station manager needs to teach the other station managers how to do their jobs. Good on him for being attentive to his customers!

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