Tuesday, September 4, 2012

What are those Expensive Displays for?


The digital display at East Falls Church.

I've gotten several emails about the flat-screen displays being installed at the station managers' kiosks around the system.

The only reference to them on the Metro website was this, which says there will be 75 of them installed but has no explanation about what they'll display.

I emailed Metro chief spokesman Dan Stessel, and his response was:





Here's a sample of the emails I've gotten.

From Robin:
For the past month there has been a flat-screen TV or display installed at College Park.

My first beef with them is that they cover up the clocks, but that's not really a big deal.

What I'm really wondering is what they are going to display that couldn't be displayed on a dry erase board like they have in London.

I also don't think they're in a very good place to attract attention. If they're going to put these in, but them where the PIDs are near the fare gates so people can see them as they swipe in.

Furthermore, why can't Metro just have the already overpaid station managers stand outside their booth and warn passengers of any delays?

I think these displays are a total waste of money and were dreamed up by someone who never once rode Metro in their life.
From Stacy:
I've noticed this summer that all the clocks in Metro stations (at least the ones I've been at, mostly on the Green Line) have been covered up with what look like flat-screen TVs or computer monitors. But the screens aren't on.

Having clocks in the station is really useful. If a train isn't coming for a while and the fare is about to change, I like waiting to go through the fare gates. Not everyone has cell phone or watches. I wouldn't mind if the screens covered the clocks if they actually displayed something (and, ideally, showed the time) but right now there are just expensive screens serving no purpose.
Other items:
What if Metro put riders first? (WaPo)

Comments (34)

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knows metro's avatar

knows metro · 655 weeks ago

Metro will gladly take any opportunity to spend money.
They hear passengers are unhappy with the communications...spend thousands on digital tvs!

basically all those surveys are ways for metro to find ways to waste money under the premise they're helping riders.
...and in <1 yr they will be out of service.
Welcome back, Unsuck -- you've been missed!
1 reply · active 655 weeks ago
Yes --- you were missed!
These screens will probably be vandalized at certain stations before they are programmed. Probably real-time on train delays etc.
The delays will never end! If you want to be on-time to an appointment or work during rush you might want to drive as I do.
"I emailed Metro chief spokesman Dan Stessel, and his response was:"

Was that a little tribute to our buddy Dr. Gridlock over at the Washington Post?
2 replies · active 655 weeks ago
No. It was more to show that Stessel doesn't do his job very well.
lol, yeah that makes sense. Like that one article where you gave Stessel a spot to reflect on his first year at metro and its completely blank.
The Express covered these about a month ago:
http://www.expressnightout.com/2012/08/time-machi...
It would be great if they were tied into Next Bus and told upcoming bus arrival/departures.
2 replies · active 654 weeks ago
jenster8dc's avatar

jenster8dc · 655 weeks ago

Indeed. Assuming, of course, that Next Bus was in any way accurate.
Want to take bets on (1) how long it'll take to get those blank screens showing something and (2) how long before they start malfunctioning?
2 replies · active 655 weeks ago
I won't venture a guess regarding (1), but (2) will begin about 15 minutes after (1) occurs.
...or vandalized
SO, according to the Express story linked by an earlier commenter, the flat screens, visible at the entrance, will provide system-wide status updates and the PIDS, visible at platform level, will "focus solely on arrival times". So -- there will be no updated info on system staus on the PIDS? How helpful is that if you are waiting for a train and need to know if something's happened, when all the PIDS will indicate is a 1-car train arriving in 37 minutes, or other similar useles info?
2 replies · active 654 weeks ago
Even less helpful in those places (like at least one Faragut North exit) where the clock does not face the oncoming traffic towards the fare gates.
Danny Boy's avatar

Danny Boy · 654 weeks ago

That's the whole point. You will have to leave and come back in. More money.
At what point is there going to be a massive protest to get EVERY moron who works for WMATA FIRED and the system closed down.

A COMPLETE overhaul of this disgusting JOBS program needs to happen RIGHT NOW.

It's not a transit system: it's a JOBS PROGRAM FOR UNEDUCATED morons at the bottom and CROOKS at the top who doo things like this- buy useless TVS that will do the same thing the current signs already do!

Meanwhile your fares keep going up idiots. Congratulations.
2 replies · active 654 weeks ago
hey anon-
You know the supervisors are former convicts and drug addicts then what do you expect?

How about cleaning up management first?!????

Have managers re-apply and look through existing records for approval.
hey anon-

I know this. Thats why I said all employees. This includes the criminal managers. I'm in with your plan
Or they will be like the displays they put in the elevator in my old apartment building, only metro will not be as proactive. They got stuck on what they would say and we were seeing the same weather forecast for months.
Maybe they'll tell us the weather as well. -__-
How about hire some white or other races of employees who don't mind talking to riders of all nationalities and are not racist or prejudiced. Then hire or promote some White and Hispanic employees to managers and supervisors positions for trains and buses.

I know there must be some white employees who want to move up but were barred because of their race or for filing EEO complaints with the all black EEO office at Metro.
They're going to say, "Hi, my name is Ned, and I'm the station manager. If you don't like how I'm doing my job, please dial, 1-800-EAT-SHIT."

But seriously, they better put screen savers on those so the word "DELAYS" doesn't get burned onto the screen.
I just read the article on Express... so the screens are supposed to "improve reliability and communication." How about fixing the intercoms in the stations and on the trains?
How about they properly utilize the electronic screens on the station platforms instead of showing each and every elevator outage in the system? I think we all know by now that NONE of them work. How about the have the stations managers and train operators… hmmm actually work and communicate with us. I know working for them is a foreign concept, but it’s what we crazy people do who still have to take the train daily and pay their overpriced wages every day. How about they stop wasting my damn money and use some of it to ensure our safety, because a big screen TV won’t do that. Thanks for the vent!
2 replies · active 654 weeks ago
VeteranRider's avatar

VeteranRider · 654 weeks ago

I've been seeing one new means of communication - one that doesn't really work. This is the pice of paper with some newcessary information, taped onto the top of the faregates where you can olny see it while you are passing through the gates. Whatever the news is, this is a useless place to put it - typically you can't stop and read it because there are ten people trying to enter behind you. You glance at it while you are actually paying your fare - fare's paid even if the news item is something that makes you want to avoid the train. Yesterday I noticed the info was about the new policy requiring a minimum fare to exit/enter, but again you can't really read it, and most of the pieces of paper were ripped up.
I guess it means they're trying, but it's hard to give even partial credit for good intentions when the effort is so poorly thought out and poorly executed.
Teach the racists how to talk to whites in a class named "Diversity" and pay consults 3 figures.
So who wants to guess how many Metro felons---- I mean employees ----- stole the TV's for their living rooms and that is why they aren't all done yet?
1 reply · active 654 weeks ago
russell.j.coller.jr's avatar

russell.j.coller.jr · 654 weeks ago

Felons ! ---How dare you! "dog-whistle-style" racism.
Also, ---"living rooms" ----hilarious.
HA!
FootballBreak's avatar

FootballBreak · 653 weeks ago

These screens will improve communication regarding Redskins games.

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