The head of Toronto transit issued the above video apology to riders for some major delays recently experienced there.
Metro's GM Richard Sarles issued an apology after the Great Green Line Charlie Foxtrot of 2013 in the form of a Metro advisory. That advisory no longer exists on the Metro website, but here's a copy.
Which do you think is better, or is there any difference?
Teen stabbed in Metrobus (WaPo)