Wednesday, March 13, 2013

It's Not a Low Bar, it's No Bar

Via Terry:
Dear Terry XXXX:

Thank you for your email regarding delays in the Metrorail system.

We sincerely regret the inconvenience you have encountered with rail delays.

As a general rule, all Metrorail lines have a comparable frequency of service at any given time, with the understanding that stations traveling the inner core receive more frequent service because of heavier demand. Please keep in mind that occasional circumstances within the Metrorail system may cause a delay throughout the system. These circumstances include, but are not limited to: a sick passenger, mechanical problems, and safety issues. We understand that this may affect your connections in the Metro system and we sincerely apologize for that inconvenience.

Please allow me to suggest that you sign up for Metrorail eAlerts to receive notification of scheduled track work and/or delays greater than 10 minutes via email or web-enabled cellular device. The link to eAlerts is Another option is to visit our website to check the track work schedule or service status here

We regret that we could not grant your request and hope you can understand that Metro is prohibited from providing fare adjustments due to delays caused by accidents, breakdowns, road or traffic conditions, severe weather or other conditions beyond its control, nor does Metro guarantee that customers will arrive at or depart from any point at any specific time.

The information you provided helps us to improve Metrorail service for every customer. Thank you very much.

Lendy Castillo
Supervisor, Office of Customer Relations
Washington Area Metropolitan Transit Authority
6505 Belcrest Road, 5th Floor
Hyattsville, MD 20782
(202) 637-1328
Here's another:

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