Via Terry:
Other items:
Metro workers nearly struck by train (WaPo)
Metro overtime spending nears $43 million (Examiner)
"Technical glitch" caused DST error (WaPo)
Dear Terry XXXX:Here's another:
Thank you for your email regarding delays in the Metrorail system.
We sincerely regret the inconvenience you have encountered with rail delays.
As a general rule, all Metrorail lines have a comparable frequency of service at any given time, with the understanding that stations traveling the inner core receive more frequent service because of heavier demand. Please keep in mind that occasional circumstances within the Metrorail system may cause a delay throughout the system. These circumstances include, but are not limited to: a sick passenger, mechanical problems, and safety issues. We understand that this may affect your connections in the Metro system and we sincerely apologize for that inconvenience.
Please allow me to suggest that you sign up for Metrorail eAlerts to receive notification of scheduled track work and/or delays greater than 10 minutes via email or web-enabled cellular device. The link to eAlerts is http://www.wmata.com/mobile/. Another option is to visit our website to check the track work schedule or service status here www.wmata.com.
We regret that we could not grant your request and hope you can understand that Metro is prohibited from providing fare adjustments due to delays caused by accidents, breakdowns, road or traffic conditions, severe weather or other conditions beyond its control, nor does Metro guarantee that customers will arrive at or depart from any point at any specific time.
The information you provided helps us to improve Metrorail service for every customer. Thank you very much.
Sincerely,
Lendy Castillo
Supervisor, Office of Customer Relations
Washington Area Metropolitan Transit Authority
6505 Belcrest Road, 5th Floor
Hyattsville, MD 20782
(202) 637-1328
www.wmata.com
The #WMATA response to my refund request for last Tuesday's debacle takes about 171 words to say "No." twitter.com/brownpau/statu…
— brownpau (@brownpau) March 5, 2013
Other items:
Metro workers nearly struck by train (WaPo)
Metro overtime spending nears $43 million (Examiner)
"Technical glitch" caused DST error (WaPo)
ddd · 627 weeks ago
"nor does Metro guarantee that customers will arrive at or depart from any point at any specific time."
from a *transit agency* amuses..and irritates me.
MetroRider · 627 weeks ago
@Hell_on_wheelz · 627 weeks ago
This about says it all:
"nor does Metro guarantee that customers will arrive at or depart from any point at any specific time."
karah 81p · 627 weeks ago
karah 81p · 627 weeks ago
Great for a laugh.
NoNo · 627 weeks ago
karah 81p · 627 weeks ago
I used to subscribe to their alerts until I finally gave them up as being less useful than using telepathy to find out what was going on.
Heather · 627 weeks ago
I've just learned that going home at night is going to be a big gamble, and that trusting Metro is a big, big mistake.
karah 81p · 627 weeks ago
I was checking my alerts and/or their site right before leaving work and running into problems when I entered the system 10 minutes later. I would then get the alert an hour or two later.
Heather · 626 weeks ago
karah 81p · 626 weeks ago
guest · 627 weeks ago
John · 627 weeks ago
I also find it funny that Metro considers breakdowns and accidents "Beyond its control"
governmentbasement 70p · 627 weeks ago
So its either issue refunds or pay overtime. . . Looks like its Paid Overtime. Sorry.
@AftanSnyder · 627 weeks ago
Matt G · 627 weeks ago
karah 81p · 627 weeks ago
Bill · 627 weeks ago
sbc · 626 weeks ago
* it's not an accident (I mean, I guess an accident could've caused a need for track maintenance, but they didn't say that)
* it's not a breakdown (the track was the problem, not the train)
* it's not a road or traffic condition
* it's not severe weather
* and it's not beyond their control. metro can control how it does maintenance.
So I think they can give a refund now even if they were prohibited (which I think they're not)
stupidraidersfan 80p · 627 weeks ago
Stan Dessel · 627 weeks ago
You're welcome!
Guest · 627 weeks ago
dcn8v · 627 weeks ago
bullsumner · 627 weeks ago
So apparently depending on how blatantly Metro fouls something up, that is the deciding factor for issuing refunds.
dddddda · 626 weeks ago
Concerned · 627 weeks ago
SammyDC · 626 weeks ago
Dezlboy · 627 weeks ago
unsuckdcmetro 92p · 627 weeks ago
anon · 626 weeks ago
Guest · 627 weeks ago
@suzer · 626 weeks ago
nhunter344 · 626 weeks ago
anon · 626 weeks ago
dddddda · 626 weeks ago
not a fed worker · 626 weeks ago
Taylor · 626 weeks ago