This is the third report of an emergency button not soliciting a response that we've heard about, so we asked Metro about it. They said: "Checking intercoms is part of the daily train inspection. If one is found to be inoperative, the cars are not released until the intercom is fixed."
I was waiting on an idle train at Greenbelt after coming back from BWI, and there was this crazy (and pretty obviously drug-addicted) woman who lit up a cigarette on the train and was being verbally abusive to everyone around her.
This older lady went to another end of the car and pressed the emergency call button.
From what I could see and hear, nobody answered, and no Metro agent ever came to the car, even though we were there for several more minutes.
Nothing too bad happened in the end. The crazy woman continued to shout obscenities and threats, and very nearly got into a physical fight with the older lady later in the trip, but it made me wonder whether the emergency call buttons actually work.
What if someone had been calling about a passenger having a heart attack? What if this crazy woman had whipped out a weapon instead of a cigarette?
From your recent post about the crazy dude on the Red Line, I guess maybe call boxes only connect to the driver and not to Metro authorities.
This is unsettling, although it would explain the lack of response at the time. We were idling at Greenbelt for many minutes, which is also probably when the driver switch was happening.
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