Wednesday, September 30, 2009
His name might be similar, but this Metro employee is no Superman.
On Saturday night at about 8:45 p.m., we began a trip at East Falls Church station. We were with a friend from out of town who needed to buy a farecard. After trying several machines using cash, it appeared none of them were working. Other customers were having the same difficulty.
There were no signs about any problems so everyone was going from machine to machine.
We went to the station manager and politely said "None of the machines seem to be working correctly, and the last one (an older model) doesn't even appear to be on."
Mr. Khalil (Superman's "real" name is Kal-El), who was engrossed in something else, sighed and said, "they all work" and looked back down at whatever he was reading.
Flabbergasted, we pointed to the growing crowd and said, "No, they don't."
"They're all working," said Khalil rather lethargically, giving off a strong get-the-hell-out-of-my-face vibe.
Stunned by Khalil's attitude, we walked back to the ticket machines to see if our friend had struck it lucky on another machine.
They had not, but others had figured out that the machines were only accepting credit or debit cards.
A sign would have been nice.
So we went back to Khalil and suggested some signage was in order.
Acting like he'd just awoken from a nap, he stuck with his "they're all fine" line.
It was obvious that getting him to move was going to be more difficult than reversing the spin of the planet, but at last, he relented and slowly emerged from his kiosk of solitude, again exhaling as if he were really being put out.
Donning his fluorescent orange and green WMATA cape, he first walked very slowly over to the machine that appeared to be off.
Khalil gave it a few short punches like people used to do with a TV on the blink, and voila, the machine came to life!
"You just don't have as much experience as I do," he said with a smug grin as he sauntered back to his hideout.
Here's one Metro employee who should probably be taken up, up and away from front line customer "service," because customers seem to have much the same effect kryptonite has on Superman.
Metro takes rare plaintiff position in lawsuit (Examiner)
Metro needs more 'bottom-up' thinking (GGW)
Posted by Unsuck DC Metro at 7:57 AM