Friday, July 20, 2012

Going Out of the Way for Safety


From Colin:
Friday evening, some friends and I, along with thousands of other people, attended the monthly Truckeroo outside Nationals Park to enjoy fantastic food and mediocre beer, unbeknownst to us that our trip home would take us nearly three hours.

I had no troubles getting to the Navy Yard stop from Van Dorn Street, thanks to the abundance of Rush+ Yellow Line trains, but when we headed into the Metro station shortly before 10 p.m. that night, I had a Skywalker-esque "bad feeling about this" moment.

After waiting 20 minutes for our first train to take us to L'Enfant Plaza, I checked my phone to discover that not only would we be waiting another 20 minutes for our second train towards Huntington, but that we would also have to take a shuttle bus from Pentagon City to Braddock Road due to scheduled track maintenance.

While I would like to point out that closing down essential stations on two lines starting at 10 p.m. on a Friday night is borderline moronic, that, my friends is not the end of the story, nor the most major of inconveniences we experienced that night.

At this point in our travels, we were on track to make our trip from Navy Yard to Van Dorn Street in just about an hour and a half. At Pentagon City, we were ushered without incident onto a waiting shuttle bus and made good time to Crystal City and Reagan National Airport.

However, after leaving Reagan, things went truly pear-shaped.

As it was dark and very difficult to see out of the bus windows, nobody on the full bus realized that our driver had accidentally gotten onto the George Washington Parkway in the northbound direction.

Only after the trip to Braddock Road seemed to be taking way too long did any questions arise, and only after seeing the Potomac and the Lincoln Memorial on our right did we begin consulting our smartphones' GPS programs.

Sure enough, we were on our way toward McLean where perhaps we would get a glimpse of the CIA campus before making our way back home.

After spending a few seconds in disbelief at the blue dot on my Google maps, I yelled up to the bus drive, "Where the hell are we going?" In the following minutes, the rest of the bus came to accept the fact that we had gone more than a half an hour out of the way and plenty of angry comments and some yelling ensued.

Our driver finally turned us around just outside of McLean and brought us circuitously back toward Alexandria where we arrived at the Braddock Road station more than an hour later than we should have.

And here's the icing on the cake. Expecting some comment or apology from the driver, I hovered near the bus (bus number B356) for a second only to hear him quip sarcastically to an offloading passenger, "Hey, safety first, right? That's what's most important."

I'm not exactly sure what his point was and yes, he did avoid crashing the bus, but a simple, "My bad" would have sufficed.

Luckily, our friends who had parked at Braddock Road offered us a ride home rather than allowing us to enter the turnstiles once again, most likely to wait 20 additional minutes for a Blue Line train home.
Other items:
More track work this weekend (WMATA)

Comments (32)

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Is there ANYTHING Metro can't screw up?
1 reply · active 661 weeks ago
They're pretty good at being incompetent.
In NYC, the new "FASTRAK" maintenance closes portions of a subway line for maintenance four nights in a row...Monday, Tuesday, Wednesday, and Thursday nights.

I'm not going to sit here and say that the MTA is without its own problems but they seem to collectively at least half a brain.
These kind of shenanigans are why I don't take the train on wekeends any more. Any planned disruption of service on a line means I avoid the whole thing. It also underscores the importance of staying informed of what lines are being affected when you plan to travel.
If he is so uninformed about the roads in the area, chances are it was good that he did not try to rectify it in the Pentagon mixing bowl or else you could have ended up anywhere.

That being said, if everyone saw that he was screwing up when they saw the monuments on the right, somebody on the bus could have easily told him to turn around at Spout Run. Somebody had to know that turnaround existed. (It's where the pawn shop and the Italian Store are.)
7 replies · active 661 weeks ago
Umm ... since when is it the passenger's responsibility to navigate?

I was on a bus bridge one time when we were asked to do exactly that. The general response was 'How the hell would we know the local roads? We commute on a train underground'.
I agree, it is not the passenger's responsibility to navigate and Metro does suck (this is yet another example), but if you want to get home quickly, help the guy out. Complaining about the driver's incompetence is a lost cause at that point.

The author said they knew something was wrong when they saw the monuments and consulted their GPS systems. Those would have shown a Spout Run exit.
Which is what we did to ... consult our phones. We did not know the area though and the directions from it are not very useful (a typical GPS does not take no-busses roads into consideration for example) when the driver wanted to use back roads.
the italian store is so good....but lets keep our eye on the prize here...metro sucks!
Bitter Brew's avatar

Bitter Brew · 661 weeks ago

I know many people who drive everywhere who don't know anything about Spout Run -- I think there's a good chance that a bus full of Metro riders headed to Alexandria would be without someone who could effectively advise the driver.
Sorry you lost me at Italian Store. Love that place.
A few questions and observations. Did metro announce the closure of these two stations before hand? Did the letter writer know before they decided to take Metro to this event?

As "moronic" as it may be to close the stations on friday by the letter writer's own admission the system for transferring passengers went well until the 1 shuttle bus driver got lost. While that's not acceptable a simple we're going the wrong way you should turn around here would have probably sufficed in lieu of yelling/cursing at them.

As much as I think Metro sucks in numerous areas a shuttle bus getting lost at night on the GW parkway doesn't really deserve the indignation this letter is giving off. This was a small inconvenience made by a single person who made an accidental wrong turn.
4 replies · active 661 weeks ago
Mariterri's avatar

Mariterri · 661 weeks ago

I think it was the icing on the cake for a bad and inconvenient commuting experience which falls amidst an overall bad metro summer. And to have the driver pretty much thumb his nose at the riders made it all the worse. Things are so bad now that even for this driver or metro to acknowledge their screw-ups is considered a huge step forward. All we are asking is for some accountability.
The system for transferring passengers, prior to the shuttle bus, was simply metro rail service and I wouldn't exactly give them a pat on the back for making passengers wait a total of 40 minutes on a Friday evening (although that is in their acceptable window of time or whatever BS scheme they're calling it).

I think the real concern here is what exactly this guy does for Metro. I doubt they're pulling station managers and rail operators to drive shuttle buses. My guess is that he's a Metro Access operator, which is terrifying.
I kind of agree. Metro probably brought in extra drivers from bus divisions that don't use those routes specially for this occasion. It may have even been that particular driver's first time EVER taking that route and it _can_ be a little confusing over there--especially at night.

That being said-- an apology should have been given by the driver.
I used to live in Crystal City and yes, that area is not fun: I was there for years and my parents never quite got the hang of the DC-Parkway-VA-Pentagon-Alexandria-Airport-CC chaos. I do agree though that an apology would be in order if you are being paid by someone to provide a service. If you went into a deli for lunch and they gave you the wrong thing wouldn't you expect them to do a pro-forma 'oops' when you brought it to their attention?
take a cab next time and quit your bitchin!
1 reply · active 661 weeks ago
Stan Dessel's avatar

Stan Dessel · 661 weeks ago

Isn't is a lovely view at night?

You're welcome!
I guess I can understand getting lost over there sorta. Seems like if driving is your job, you should know how to drive your route.
But that aside, the attitude is unbelievable. All would have been forgotten with a simple "I'm sorry."
At least the bus driver did not stop for coffee or his scheduled every 30min break.
Positive attitude goes a long way (the bus driver could have >genuinely< apologized and tried to say somthing to make all those upset feel less upset)... but sadly, there is none to be found from a lot of metro employees these days. Mistakes happen... but it's how they are handled that matters.
You mean a Han Solo-esque moment of "I've got a bad feeling about this," right? :) Or a Princess Leia one :)
I just hoped you learned a few valuable lessons thru all of this.

1. always check line closures and construction, rearrange plans if necessary
2. Remember the Spout Run turn around
3. Italian Store closes at 8 pm.

And be nice to your bus driver, remember your safety is in his hands. (I shiver at the thought.)
I've been on Metro buses in town when a driver new to that route either missed a turn or had passengers giving directions. Gets a little scary sometimes, like when they're trying to take a tight corner. Or want to go the wrong way down a one-way street.
1 reply · active 661 weeks ago
Ugh ... new drivers. I used to work at one place where the sign for the bus stop had fallen down. Even though it was an obvious stop and people would be standing there looking at the approaching bus, passes in hand, new drivers would not stop.
Thank goodness there were no McDonalds or McGruff the Crime Dogs along the way!
You should be thanking Metro! Normaly, people have to pay for those bus tours.
Vienna Bound's avatar

Vienna Bound · 661 weeks ago

One rider's unplanned detour is another rider's discounted personalized city tour.

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