Wednesday, October 17, 2012

'The Contempt is Amazing'


Illustration from this Flickr


From Katie:
Just got verbally harassed by the bus driver on the 92 bus #6562 going South while getting on the bus at Constitution Ave. A police car was in front of the bus, trying to squeeze through traffic in the right lane where the bus should have pulled up, so the bus stopped about 10 feet away from the stop, but did not open the doors.
I wasn’t sure if it would pull up, so I started walking toward it, at which point the driver opened the doors.
As I got on, the driver looked at me and said aggressively, “Get the f*ck on.” (The bus was at a red light, and I wasn’t holding up anything.)
I stared at him in disbelief and a few moments later decided to make a note of what happened on my phone. He noticed me doing this (I was standing at the front) and rudely called out, “You want my name, too?”

Not the first time I’ve seen or experienced bus drivers treating passengers like sh*t on this route. The contempt is amazing.

From Niko:
The female bus driver opened her window and started screaming at the top of her lungs at a man outside. I believe the reason was because she almost hit him. She was screaming out foul language, and called him “WHITE TRASH”. She was so aggravated that she missed the next stop that was requested and yelled  at the passenger. Ok, the crazy mentally unstable drivers of WMATA are no news but the “white trash” part - is that normal? You never know in this country.

These two come via Tumblr.  Something seems to be off with the notification system there, and I don't receive messages that people have submitted.  It's best to use unsuckdcmetro{at}yahoo{dot}com. I promise complete anonymity. If you still want to submit via Tumblr, that's cool, just realize I might not see it immediately. Thanks to all who take the time to submit their stories!


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Comments (15)

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Ever n Anon's avatar

Ever n Anon · 649 weeks ago

Classy. True Metro classy.
My name is Ms. Metro
1 reply · active 649 weeks ago
What ever happened with that WTOP mess, anyway?
You know, verbal assault is still assault. In fact, in "assault and battery," the former indicates verbal threats and the latter means physical violence. So this could be criminal.
FedUpw/YourBS's avatar

FedUpw/YourBS · 649 weeks ago

I think it should stop going to PG County.
2 replies · active 649 weeks ago
The 92 bus doesn't go to Prince George's County.
Constitution Avenue is not in Prince George's County.
What are you trying to say?
Ever n Anon's avatar

Ever n Anon · 649 weeks ago

And PG County is responsible for these drivers actions, how?
Purple Line's avatar

Purple Line · 649 weeks ago

Unreal. So sorry that happened to you, OP. These people never cease to amaze me.

I've encountered many nice bus drivers on my routes, some that will go out of their way to help passengers. It's unfortunate that the Metro employees who care about their customers and do their jobs well get overshadowed by complete jerks like these. In any other industry, people who treated their customers that way would be fired immediately.
Dan Stessel's avatar

Dan Stessel · 649 weeks ago

We have received reports that a few of our customers have aggressively instigated confrontations with our highly skilled bus drivers. We believe the customer was angry before arriving at the bus stop, probably due to a situation at home or work. These customers then took their anger out on our drivers. It is unfortunate that customers have once again caused a minor disruption to our service.

One of our drivers was so disturbed by this angry customer's harassment, that he made a gesture that may have been misinterpreted as insulting by a few other customers. Remember, one person's vulgar insult is another's colorful metaphor.

And regardless, you still got where you were going. You're welcome.
2 replies · active 649 weeks ago
one of your better recent entries!
Dan Stessel's avatar

Dan Stessel · 649 weeks ago

Once again, you're welcome!
One of these days, a driver will piss off the wrong rider. Just because you drive a bus doesn't make you invulnerable.
White trash? You know, white people get fired for being racist. Too bad it's not the other way around as well.
1 reply · active 649 weeks ago
former employee's avatar

former employee · 649 weeks ago

I had to work in this kind of enviroment. I quit, well, forced to quit. Metro mgmt. sent me for an IME. I think Metro was wishing that their $$$ for an eval would rid of me--backfired. IME recommended that I do not go back in the same work enviroment. Mgmt. ignored that recommendation, like all, and mandated that I return to same hell hole. I refused, quit, applied for unemployment. got it.. constructive discharge.

You will never get close of having a half ass transit company as long as this current mgmt. and union run it.. This corruption needs dismantle from the inside before any improvments are made. It can't be done with the current system.. Mgmt. and union.
Huh, I take the 90-series buses all the time (the bus stop is right in front of my house) and never experience rude or unprofessional behavior from the drivers. Only once did I see a driver get fed up with the customers, and the was because no one was giving up their seat to an elderly handicapped woman.

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