Thursday, October 18, 2012

Time for Revolution?

Via WMATArage:
I’m sick of it. You’re sick of it. Metro has reached levels of critical disrepair. Constant offloads, door malfunctions, closed stations, skip-stop service, etc. have rendered Metro maddening during commutes and essentially useless on weekends and off-peak hours.

But you know what? We don’t have to just sit there and passively take it. There are solutions. Consider New York in the 1980s:
By the end of 1980, complaints about subway and bus services replaced inadequate sanitation as the number one issue complained about to City Hall. On January 8th, 1981, over 1,000 angry passengers refused to leave a Manhattan-bound CC train at Hoyt/Schermerhorn Streets that was ordered out of service due to door trouble. Many complained that they had already been ordered off other trains that had also been taken out of service due to mechanical problems. Police were called, yet passengers refused to leave (and may have been unable to leave, because the platform was extremely crowded). Finally, token clerks handed out free transfers good for other subway or bus lines. The following day, about 2,000 passengers refused to leave a downtown IRT Broadway local that also had door problems and was ordered out of service. However, the crew was able to resolve the door problems and the train continued on its route running 18 minutes late. These were just two of many similar incidents that occurred in the early 1980s, where during rush hours, 25% of the scheduled trains, on average, didn’t run.
But such a revolt is not unique to New York. Hell, we’ve done it here before - and that’s how you get the awfulness of WMATA back in the news. From 1999:
On Wednesday, when Metro ridership hit an unprecedented 617,000 trips and broke Tuesday’s record of 600,061, passengers aboard an already delayed Blue Line train reached the boiling point and refused to obey orders to exit a train with door problems, first at Smithsonian and then at L’Enfant Plaza. It took transit police to clear the train, which is still being examined by mechanics… 
When the mutiny train pulled into the Smithsonian Station shortly after 5:30 p.m., it was the first eastbound Blue Line train witnesses said they had seen in nearly 45 minutes.
Now, that particular article goes on to attempt psychoanalysis on the passengers who stayed put, and to get spokesmen from SEPTA, the CTA, and the MBTA to claim that they’d never expect such a display from their passengers…but then again, an authority that actually respects its passengers issues apologies like this one yesterday.

The 1999 mutiny seems to have accomplished little. But how did the New York one fare? Just ride the subway there. You’ll see how reliable it is.

Next time you’re ordered to get off the train…don’t. Let’s make some noise. Let’s literally take this sitting down. Because I’m just absolutely fed up with it, and I know you are too.
Other items: 
Metro doesn't always bring development (WaPo)
More controversial ads could be coming (WTOP)

Comments (24)

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Yes. Period. Yes.

Whatever that "revolution" looks like - yes, it's time.
VIVA LA REVOLUTION!
1 reply · active 649 weeks ago
russell.j.coller.jr's avatar

russell.j.coller.jr · 649 weeks ago

...after the meeting to discuss "la Revoluci`on" - PUNCH and PIE will be served...
VeggieTart's avatar

VeggieTart · 649 weeks ago

Hey, did anyone notice the SEPTA letter actually was detailed and contained proper spelling and grammar?
I will take this revolution to the streets harder than Michael McDonald-era Doobie Brothers. MIND OVER WMATA!
POWER to the PEOPLE!!
WMATA is in a similar position to what the MTA was facing in the late 70s and early 80s - a system that had been under-maintained for decades and was falling apart. And they are doing the same things the MTA was doing then - lots of work to catch up.

What I think is missing from WMATA is a coordinated message that they are working to make things better. They should be bombarding the public with the message and the evidence that they are working to improve things, that there is a timeline, and that there are specific projects going on. This is what Metro Forward was supposed to be (at least I though so) but they didn't use it - they came out with a "rah rah Metro Forward" press announcement and then there was no concerted effort at making it a constant reminder of progress.

Most of their social media outlets are horribly underused for this purpose. The main WMATA twitter account serves its purpose of customer interaction, but the Metro Forward account was ignored for months, and only in the past few weeks has it started tweeting again (infrequently). In order to convince people that they are making progress and to create a constant reminder to people of that progress, they should be updating that account constantly. "Here's what we're doing, here's some worker talking about it, here's a picture." That's how you use twitter - not making a big post and then nothing for 4 days.

The MTA had ads on TV in the 80s talking about making the subway better: http://www.youtube.com/watch?v=wGtStQOwiis This is the message WMATA needs to send: we know it's not great now, but we are working on making it much better.
1 reply · active 649 weeks ago
UnSuck Fan's avatar

UnSuck Fan · 649 weeks ago

A coordinated message?!?  LOL!  They can't even get delay messages coordinated!  Messages from Dan, messages from Brian, messages from WMATA, messages from MetroForward, messages from MixMaster.  Help me out; I'm sure I'm missing other accounts.

The only messages I listen to come from UnSuck DC Metro, FIXWMATA, & readers of this blog.  If WMATA's Upper Management ever has anything intelligent to say, I MIGHT listen to what they have to say AFTER UnSuck has vetted what they have to say.  Let's see; most of the time Upper Management is deafeningly silent so for me that's a big fat NO!
I was wondering the same for months...
How to show our disagreement, our disappointment concerning Metro... Obviously, sending online complaints is just a waste of time, and nobody will ever know about it but the Metro employee reading it before sending it to trash (and I'm optimistic... I'm pretty sure it's a computer generating automatic answers according to keywords and then deleting your complains.) ...
We can then complain directly to a metro employee, but the best you can expect is despise, the worst is xenophobic insults and physical confrontations (I was told once to "go back to my country" by a station manager in Medical Center (ndlr, I speak with an accent).
We need something of a demonstration, something other riders and the public can see. But something peaceful, like wearing a sticker on our clothes every time we are in the metro system, organizing a flashmob, or t.p. metro headquarter (just joking...)

So yes: Viva la (peaceful) Revolution!
Big talk. Next time you happen to be on a train out of service I bet nobody in this thread actually follows through.
1 reply · active 649 weeks ago
hrh king friday 13's avatar

hrh king friday 13 · 649 weeks ago

Yup. The minnute someone invokes the political correctness police, people will back down. Maybe in another few years.
I'm all for some kind of coordinated protest, but I think the brunt of this one will only be felt by frontline workers who are just as frustrated with Metro "management" as we are.

How about a slow motion boycott? Just everyone make a concerted effort to take Metro less. Telework if you can. Bike. Walk. Carpool. Anything to reduce your Metro usage by even just a little. Hit them in the wallet. That's all they care about anyway.
Sarles and his merry band of idiots will not even notice. They're all locked in their rooms not paying attention to anything outside their walls. They wouldn't not notice a protest. Their minions would not tell them about it either. Stessel would downplay it to the media as a few customers having a bad day causing a delay. The media would blindly report anything he tells them.

End result, nothing would change.
I listened to an announcement this morning, saying something like attention redline riders there will be work this weekend, busses will be provided etc... But its worded as if due to the capital improvement program there is this onetime event.

Why don't they just be honest and say “attention riders Red Line service will be affected each weekend for the next year due to our capital improvement program, expect buses to replace trains for significant sections of track each weekend”. Why keep stringing people along?

I don't ride Red/Green/Orange/Blue in MD so my life has been fairly good these days..
I like the idea of a "sit-in" protest. We need to get organized. We should have meetings. Unsuck or WMATA Rage could take the lead and set something up. They would be heros for setting up an organized metro protest group. It would make national news.
Oscar D Grouch's avatar

Oscar D Grouch · 649 weeks ago

Is mutiny on a Metro train punishable by death, like in maritime law?
Show your dissatisfaction with the delays by compounding on it and transferring it to the rest of the system.
1 reply · active 649 weeks ago
I bet you're one of those people who tells protesters to "Go get a job!", right?
Rather than sit-in on a broken rain that is actually not going anywhere with passengers on it - for good reason, and in turn delaying thousands of fellow passengers up and down the line, it would make more sense to have an organized "walk-out ", around or over the turnstiles next time we have a major failure.
**DOLPH STRIKE**'s avatar

**DOLPH STRIKE** · 649 weeks ago

yeah I don't think sitting on a broken down train makes any sense. Plus, DC denizens aren't edgy enough to protest anything. Let's not forget, a majority of the people in this area are who most people would consider, "The Man."

What about organized boycotts, petitions, or something else?
Have your "revolution"

Hopefully, there's no poor bastard on the train behind you having a medical emergency while stuck in the tunnel behind you.

Viva la revolution!!!
working class hero's avatar

working class hero · 649 weeks ago

You have to get rid of the corruption first
Their policy of offloading an entire train because one person is sick or because one door won't close is stupid. Go to the nearest station and offload THAT CAR. Then give people a chance to re-board in any other car. Might cause jams, yes indeed, but it's far better than offloading everyone onto a crowded platform.

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