In response to the Red Line incident when the man jumped onto the tracks on Monday evening, June 28, at Grosvenor-Strathmore Metrorail station, we instituted "Zero Fare," which allows customers to exit the same station they just entered without paying a fare. This feature allows customers to exit without a fare being assessed if they determine that they would prefer to find another way to get to their destination. It does not affect any other fares. This is a feature that has been used several times in the past.
On Monday evening when the Grosvenor incident was cleared and the fare gates were returned to normal, the fare gates defaulted to the FY10 fare table instead of the new FY11 fares. As a result, customers were charged these lower fares from 10 p.m., June 28, until 10:15 a.m., June 29, when the proper fare tables were restored. Staff is currently investigating the cause of the problem.
Thursday, July 1, 2010
Several readers asked why they'd been charged old fares on Tuesday. The issue seemed particularly acute for those starting from Grosvenor. Here's Metro's explanation.
Posted by Unsuck DC Metro at 3:05 PM