Tuesday, July 19, 2011

The Great Escape


Yet another tale from our disintegrating Metro. This surely can't be the according-to-Hoyle way to handle this.

From Krack Barry:
It was like any other Monday. Get on train, ride, zone out.

I got on at Vienna with the remnants of people who'd just missed a train or opted to wait for an emptier one.

The train got more crowded as we went along, and people were, as always, crowding the doors instead of moving to the center of the car.

I was in train car #6139.

Things were going fine through Foggy Bottom, but then, as we were pulling out of the Farragut West stop, I overheard someone saying "the doors didn't open."

I wasn't sure what was going on at first and didn't pay too much attention until we pulled into McPherson Square and then heard someone saying "the doors aren't opening."

That's when it got interesting.

A young man in his 20s who I'll refer to as "The Passenger" begin to communicate with the operator over the emergency intercom.

I could only hear one side of the conversation, and all I heard was "none of the doors opened at Farragut West, and a lot of people missed their stops, and now the doors aren't opening again, and we need to get off."

A few moments went by and still nothing happened. Then I heard "The Passenger" say "can we use the emergency door release?"

Then silence for a few moments.

Then, we heard through the overhead speakers from who I assume was the driver of the train "please use the emergency door release."

Then "The Passenger" begin to read aloud how to use the emergency door release from the directions posted on the side of the train, and within a few moments the left door of the center car on the right side of the train opened.

A lot of passengers begin to go through the doors as "The Passenger" appeared to hold the door release.

Then, we heard the pre-recorded message with the voice saying "doors closing" with the usual chime of the bell.

I saw the door was still open, and people were still going through.

I wondered if the train was going to start moving.

Luckily, that didn't happen, and more people got out of the train.

Then "The Passenger" said "anyone else?" And just like that he said "you all have a nice day" as he was the last one to go through the door that he opened.

I'm not sure, but I think someone went to the emergency door release, did something, and the door closed on its own.

After the train started moving, I got up and thought that I probably should get off at Metro Center just to be on the safe since the Metro Center platform is on the left side.

Thinking that maybe the problem was isolated to the right side car doors, I figured I would see what happened with the left side doors as my stop is Federal Center SW, and the doors open on the left as well.

At Metro Center, things went smoothly, same at Federal Triangle, where the doors also open on the left. I thought things would get interesting at Smithsonian, where the doors open on the right, but the doors opened and closed normally.

Just another manic Monday.
Other items:
Key decisions ahead this week for Dulles rail (Examiner)
Planning for Purple Line moving forward despite no money (WaPo)
NY Times columnist Thomas Friedman blasts Metro in speech (C-Span)

Comments (22)

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VeteranRider's avatar

VeteranRider · 714 weeks ago

I am afraid you have misunderstood the new campaign - it is "Metro Forward".
Because the doors are on the side of the train, they do not contribute to the forward motion.... similarly, escalators only partly contribute since while they do go forward in part, they also go upward and/or downward, neither of which, strictly speaking, is going forward.
We thank you for your patience and have a nice day.
they actually replied within minutes of me tweeting about a broken escalator yesterday morning, it was strange.
sounds like the operator was too lazy to come down and investigate. Wouldn't it have been better to walk through the doors in between cars to a car where the doors opened?
4 replies · active less than 1 minute ago
The operator is not supposed to leave the cabin, dummy.
Red Line So Slow 's avatar

Red Line So Slow · 714 weeks ago

I've seen them leave the cabin to investigate door problems. It's not like there is another Metro employee stationed on the platform to help out and investigate for the operator.
Station managers are supposed to help with this (I know that not all do) but that's one of the purposes of having a guaranteed employee at every station.
@Help, You really want a Metro employee getting off their fat ass and do their job? Sorry I don't see that happening anytime soon. Want to bet the driver had to call his or her boss to ask if they could use the emergency pull tab and that boss and to ask their boss?

I have been riding metro daily since 1984, back then it worked great and most of the workers were nice. That is long gone. I hope to retire in 4 years, move back to southern Virginia and never ride metro again.
metroopensdoors makes for SUCH an ironic site now
I'm new to this blog and LOVE it! I've ridden mass transit all over the world and have never seen one as dilapidated as the DC Metro. Truly an amazing metaphor for pretty much everything in the country.
"The Passenger" is my hero for the day. Courteous, helpful, and proactive.
I was on that train - happened as above. I did hear the operator "someone" was coming to check the open door and did give the OK over the intercom to use the Emergency release. I am not sure that operators are allowed to leave the cabs; anyone know?
5 replies · active less than 1 minute ago
Correct. Operators are not allowed to leave the cabs.
The same thing happened to me on the Yellow Line last week. Afternoon commute, doors didn't open at the Pentagon. After that, though, all seemed well and doors opened on both sides. We didn't have anyone like "The Passenger" to save the day though. I wouldn't have even known that was an option!
Maybe @metroopensdoors could deign a visit to the site to clarify. After all, their amazing comms strategy has pretty much fixed metro.
New slogan - Metro doesn't open doors.
Commuters captured in cars and forced to ride against their will?

Apparently, Metro believes in slavery.

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