Friday, July 22, 2011

Don't Believe the Hype


Yesterday, Metro put out a de rigueur press release about GM Sarles' 6-month "state of Metro" presentation to the Metro board. It's exactly what you'd expect. Fine. Make of it what you will.

What's weird and disturbing is how many local, commercial media outlets basically regurgitated Metro's party line without much, if any, questioning or input from anyone else besides Metro principals.

Take a look:
Washington Post
TBD (ABC)
Fox 5
DCist

Yeah, it's good that there's going to be a virtual tunnel, and it's welcome that you will be able to add money to your SmarTrip card online, but those are basically fringe issues, and if Metro had ANY common sense, both would have been done years ago.

Better late than never? Yes.

But really, are we supposed to have a champagne toast because Metro is dragging its feet in gathering the low hanging fruit?

The whole system is a rickety, second-tier railway and an international embarrassment.

There's still no accountability or transparency. Who's been fired for 6/22? Who's been fired for the L'Enfant escalator incident?

Your money--fares and taxes--is wasted daily. Things go wrong with the cars and the tracks more than on any other transit system I've ever been on, delays are way too common, the escalators don't work, there are too many confrontational employees, too many bus drivers drive dangerously, the crumbling platforms are often dangerously overcrowded, people are passing out from the heat because the AC doesn't work even though Metro says they're "on it," and there's no indication whatsoever about when Metro will return to automatic train control.

One could go on and on.

But back to the topic at hand.

Even worse journalistic laziness and obsequiousness can be found in this piece from the Washington Post about an alleged "more than 30 percent" drop in crime on Metro. (This was also mentioned in the Fox piece.)

More than 30 percent!

Wow!

Two Metro cops we talked to called the drop in crime "BS" and "cooking the books," respectively.

One laughingly said, "Thirty percent? Is that what they're saying? You believe that sh*t?"

But let's assume, for the sake of argument, that those cops are just bad apples and just want to slam Metro no matter what.

A quick Googling of Compstat (Metro calls it Metrostat), a police department "organizational management tool" cited by Metro (and repeated by the Post and Fox) as the reason for the drop in crime, shows there's actually a rather vigorous debate about the effectiveness of Compstat in fighting crime. Even the Wikipedia page talks about the debate.

You'd think the "reporters" at the Post or Fox would have Googled or made a call or two, especially when Metro's reported drop in crime sounds miraculous.

It reminds me of a favorite Simpsons exchange:
Bart: Well Dad, here's my report card. I think you'll be pleasantly
surprised.
Homer: [incredulously] A-plus?!? You don't think much of me, do you boy?
Bart: [almost proudly] No sir!
Homer: You know a D turns into a B so easily. You just got greedy.
Metro is a regional leader in suck, but local "journalism" isn't far behind.

Other items:
Weekend delays (WMATA)
Metro Center fail (A Vulnerable Geometry)
Operator shows common sense (26minus5)

Comments (60)

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Journalism's been asleep at the wheel for a long long time on pretty much everything--not just Metro.
anonymous's avatar

anonymous · 713 weeks ago

The Post has been soft on Metro for so long. I can't remember the last time they really took Metro to task about anything. Maybe it's because Metro pays them so much in advertising.
4 replies · active less than 1 minute ago
Agreed. Dr. Gridlock is especially disappointing. He seems to do some laudable legwork by contacting metro and riding and observing but then justs parrots the party line (that lisa spokesperson) without pushing. Maybe he rally has no power and i don't know what I expect him to DO, but chris elliott in travel seems to advocate in his sphere with much success.
Probably because Metro lets The Post get away with handing out that "Express" rag at the stations, thus trashing the train cars with that junk.
You are correct!
Metro spends billions of dollars defending their mistakes, floundering mgmt officials yearly. What a waste of tax dollars thay could be used for repair the AC Train Units.
Nothing will change and you might as well just drive. When Metro sees a decrease in revenue daily then the bloated salaries of "the chosen" may drop off severly and the BOD's might need to re-think the budget again!
CompStat is a horrible, horrible tool centered around cosmetic changes. It's loved by management, hated by cops.
I'm one of the lucky few that got the offer of the adding funds to my card via the internet. It takes 3 days to post via the bus machines? WTF in this world I can transfer funds across the oceans in seconds....
Metro makes my blood boil more than this heat wave.
Soylent Green Line's avatar

Soylent Green Line · 713 weeks ago

What frustrates me more than anything else about Metro (even more than the 15 minute delay on the Orange Line this morning, thanks WMATA!) is that there isn’t going to be any change. No one in a position to demand change is demanding anything.
Metro will continue to skate by for as long as it can doing the minimum amount of work necessary to avoid drawing the wrath of anyone in a position to do anything. And despite the so-called openness people like Stessel have promised, nothing has changed. Stessel had the nerve to post to this blog and then immediately turn his back on it because he didn’t like what was being said. In fact, since the fare hikes have been enacted, anyone that rides Metro on a regular basis can tell you that things have actually seemed to get worse.
People like Stessel need to realize that if you want to put your finger on the pulse of what people really think about WMATA, they should start listening to us and stop pouring money into laughably one-sided surveys and studies.
We are the riding public, and we are not amused, WMATA.
4 replies · active less than 1 minute ago
Red Line Rider's avatar

Red Line Rider · 713 weeks ago

can't we all just march on the headquarters with tasteful, thoughtful signs, a few megaphones, and listen to a speech or two? how would it feel to these highers-up to look out the window and see thousands of people saying they suck? do they even work in that office? would they notice? would anyone?

(we'd have to do it before the hockey season starts, otherwise we'd be mistaken for the usual crazies that roam that neighborhood on game nights.)
Soylent Green Line's avatar

Soylent Green Line · 713 weeks ago

Don't you malign those crazy Caps fans.. I'm one of them! :)
THEY DON'T HAVE TO CHANGE!
There will never be the proper oversite!
JUST COVER UP THEIR WASTE, MISTAKES AND BLUNDERS by their managers, friends and family members.
These reporters sit back at their desks and wait for a press releases and board meetings. They have no initiative to go out and get other sources.
NBC4 had a news report about Metro and how it is dealing with the heat. They found the one person who actually had something nice to say about Metro and how she managed to be in an air conditioned car. I wonder how many people they had to interview to get that piece.
1 reply · active less than 1 minute ago
They also said that if you report hot cars by the intercom, someone would take care of it within a few hours. From what I have seen, some of the hot cars have been reported repeatedly over the last few weeks and nothing has been done.

The news made it seem like Metro was doing a fantastic job and there really was nothing to see. They do fool so many people.
Overall, thanks for the article. It sheds some more light on these issues of mismanagement. However, can you please remove "Even the Wikipedia page talks about the debate."? Having that sentence in the same article that you chide WaPo, Fox, etc. makes you look pretty amateur. Wikipedia is not a reputable source for information, especially debate/opinion (it can be useful for facts/trivia like finding out the capital of Ivory Coast in a jiffy).
6 replies · active 713 weeks ago
I put it there to say that *even* the least amount of effort to "research" a topic would have revealed that Compstat has detractors.

This is what I read: http://www.policefoundation.org/pdf/compstatinpra...
But it should be expected that the least valuable source might have discussion of the topic. Now, if you said "even Oxford University talks about the debate...", I'd see your point.

Your quote was akin to saying "The economy is so bad that even the poor people are having trouble making money." Of course they are -- that's the expected outcome.
Why would it be expected that the LEAST valuable source would have discussion? Are you subtly letting us know that you don't value discussion? (The smarmy attitude in the rest of your posts in this thread seem to indicate this.)
GWU Student's avatar

GWU Student · 713 weeks ago

Actually, a 2005 study (let me know if you want it cited and I'll provide you with the link) found that Wikipedia is comparable in accuracy to the Encyclopaedia Brittanica, and since then they've implemented significant changes to ensure accuracy. Studies since then have made similar findings about its accuracy. Sure, you'll come along and read things that are patently false (I enjoy reading the constant vandalism of Dule Hill's page), but I could change the capital of Cote D'Ivoire right now and everyone who looks at it for the rest of the day will think it's Philadelphia. Furthermore, Scientific American cites Wikipedia as a generally reliable source for information. Not to mention that citations footnoted on a subject's Wikipedia page can be used to look at the reference materials themselves and confirm whether the information on the page is accurate or not, plus can be a great jumping-off point for research. And if you don't think that reporters at WaPo, Fox, etc. (reporters that I've met) use Wikipedia to get a basic idea of a subject before starting their story research, you're kidding yourself.
And if you do some additional research, you'd see that the 2005 study was hogwash.
http://www.theregister.co.uk/2006/03/23/britannic...

Nature, the group that conducted the study, sent truncated versions of Brittanica articles to editors, as well as articles that weren't even from Brittanica. Of course they'll have omissions in them if you send the first paragraph of a 2 page entry.

"And if you don't think that reporters at WaPo, Fox, etc. (reporters that I've met) use Wikipedia to get a basic idea of a subject before starting their story research, you're kidding yourself."

I never said anything about using it as a starting point to point you toward reputable sources. Have any other strawmen lying around that you'd like to bring up?
Wasting tax dollars should be illegal!
GDopplerXT's avatar

GDopplerXT · 713 weeks ago

What a surprise that you don't approve of the reporting on Metro done by actual news outlets. You have to remember though that they don't have a pre-existing bias that is their purpose for existence, but you do. The whole point of this blog is to bash Metro day in and day out - just because everyone else doesn't do that doesn't mean they're failing, it just means they don't have an agenda.
23 replies · active 713 weeks ago
Who said anything about an agenda? Is laziness an agenda?
GDopplerXT's avatar

GDopplerXT · 713 weeks ago

I said something about an agenda. All those stories are just reporting what happened and what was said - that's just basic reporting, how is that lazy? You're calling it lazy because *they* didn't do it the way *you* would do it - and I'm saying that's because they don't have an agenda like you do, not because they're lazy.
GDopplerXT's avatar

GDopplerXT · 713 weeks ago

Ha! Your other readers don't seem to think so.
They can all be lazy because their is no oversight!
What part don't you understand? They are taking metro's word (lies) as fact. They never ask the difficult questions and they do absolutely zero investigative reporting.

Its lazy reporting, how hard is that for you to understand?
GDopplerXT's avatar

GDopplerXT · 713 weeks ago

I don't think you understand what reporting is. Reporting what someone said is *NOT* the same thing as "taking word as fact". If that's the way it reaches your brain, then that's a reading comprehension error, not a reporting error.
Someone call up Bob Woodward and scold him for not just saying Nixon was not a crook during Watergate.
GDopplerXT's avatar

GDopplerXT · 713 weeks ago

I'm pretty sure that Bob Woodward would agree with me that reporting what someone said is not the same thing as taking their word as fact.
Actually, in practical terms, reporting what someone said without analyzing it for truth value is the same as taking it as fact.

If you asked me how to get to Joe's Bar and Grill and I answered "Bill said to go up Main Street and turn left at Elm" without qualifying my answer with "but Bill owns his own restaurant out that way, too" the implication is that Bill (despite reasonable suspicions to the contrary) is a completely trustworthy source of info about how to get to Joe's.

Reading comprehension requires a little bit of thinking. Just a little.
They take metro's lies as fact.

Thats lazy reporting.
Actually, the purpose is to UNsuck the DC metro, not to bash it. It just so happens that there are many metro failures and we complain about them because we want the DC metro not to suck as bad as it does. I don't have an agenda.
If the metro fufilled my expectations of a resonably safe, comfortable, and timely transportation system, I wouldn't be complaining! I'm pissed that mainstream media doesn't report on the failures. It's only once in a blue moon, and the people that have the power to get rid of the suckiness, either don't care or purposefully turn a blind eye because, frankly, the time horizon to fix metro in any meaningful way is longer than 99% of politicians careers.
GDopplerXT's avatar

GDopplerXT · 713 weeks ago

That's what I thought initially too, but having read the blog for a while now it's just not true. Read the posts and the comments and 95% of what you read is just moaning, complaining, broad-brush bashing of Metro and it's employees, and so on. Almost all of it starts from the premise that Metro and its employees are wholly and thoroughly incompetent at best, entirely corrupted and malicious at worst.

I ride Metrobus and rail as my primary means of transportation so I know the problems well and I sure do get frustrated sometimes, but the extreme attitudes as represented on this blog just don't resonate with my overall experience.
You're right. 1/5 escalators being broken isn't pathetic. Neither is employees running prostitution rights getting re-hired. Or a shit ton of air conditioners on trains being out. Or waiting more than 10 minutes during the height of rush hour, where metro has put in an extra fare hike. Or lots of TICKET GATES being out of service. EVEN THOSE ARE FALLING APART.

But you're right, this type of nonsense is acceptable.
GDopplerXT's avatar

GDopplerXT · 713 weeks ago

All those examples are things that *you* are imagining that I must think are acceptable. Except I don't, which is in fact why I didn't say that.
Then, in fact, when did someone here say "that Metro and its employees are wholly and thoroughly incompetent at best, entirely corrupted and malicious at worst," as you claimed in your immediately preceding comment in which you also (ironically) accused Unsuck readers of "broad-brush bashing."
DGobbleXT's avatar

DGobbleXT · 713 weeks ago

People complaining about a blog they DON"T HAVE TO READ is hilarious. Well done!
GDopplerXT's avatar

GDopplerXT · 713 weeks ago

Clever. Thanks for the thoughtful contribution.
Likewise.
Ever and Anon's avatar

Ever and Anon · 713 weeks ago

Inorrect. There have been postings on his blog of a complimentary nature. Note the icon at top right about Praise, for that matter.

Unfortunately, Metro has so few things to compliment they get lost in the shuffle. Metro does not have an agenda except a self-serving one. They are failing.
GDopplerXT's avatar

GDopplerXT · 713 weeks ago

Yeah, one whole post to cover the good things about Metro!

But seriously, yes, this blog does sometimes highlight good things. But its basic premise is that there are way more bad things than good - we can argue over whether that is true or not, but you can't say that there isn't a specific agenda or pre-existing bias.
horseydeucey's avatar

horseydeucey · 713 weeks ago

All right, I'll give it a shot...
Is Metro improving? By my regular observance the answer is no-- on all fronts.
So, you're argument (as I understand it) is that constantly pointing out (or harping, or griping, or bitching, or moaning, or complaining, or nagging about, or whining, or grumbling, etc.) that Metro is failing on the delivery of its self-written mission is not constructive toward unsucking Metro? If... make that, big IF... that's correct-- no shit.

What is a 'good thing?' Is it trains running on time on a regular basis? Is it a concerted and effective effort to assure ridership that the bus system is safe and reliable? Is it not putting riders' health and safety in jeopardy by running trains with multiple cars featuring broken AC's? Is it a week's worth of trips to multiple stations without an incident of at least one escalator-turned-stairs? Is it enabling and sustaining a crime- and violent-free system? If so, I'm missing the good things on Metro.

P.S. "The extreme attitudes as represented on this blog" should be recognized as a natural reaction to a mass transit system in turmoil. It's perpetually under-budget, and as such has effectively held its ridership for ransom until they pay up to cover their short. Yet at the same time, nothing (I realize I just used an absolute... but I stick by it) is improving. You don't have to agree with the "extreme attitudes" here, but you should, at least, understand the place they come from... whether you agree with them or not. And the specific agenda is in the title "unsuckdcmetro." Find (let me save you time... START) a "metroisthebestestorganizationever" blog if you want rainbows and unicorns. Just don't hold your breath watching the hit counter soar.
Scratch previous winner. You win!
1) I wonder how bad Dr. Gridlock sucked up to Metro's fake stats
2) Regarding firings due to the escalator incident and the fort totten crash, I'm thoroughly convinced that it actually is impossible to get fired from metro. There was an article the other day about how one of the people involved in the Metro prostitution ring was back working at metro. I'm convinced that if a metro employee murdered someone on the job, and was sentenced to 20 years in jail, they'd get a job with metro the day they got out, WITH BACK PAY!
3) Cooking the books is unfortunately, not just a metro police problem. Its pretty widespread in police departments when they are getting hammered by the locals due to increases in crime. I'm surprised metro didn't employ this tactic earlier, to be honest.
4) GREAT Simpsons reference!
1 reply · active less than 1 minute ago
Why were not all managers associated with the Metro Rail told to resign? Just lately one guy was promoted as he sat back and oversaw the rail crash.
____-!@#)*$
GWU Student's avatar

GWU Student · 713 weeks ago

(Part 1 of 2) I've spoken before on here as someone getting a master's degree in PR, but I initially wanted to be a reporter and worked very hard to become one. Eventually I started journalism grad school, but was quickly disillusioned by what I saw in the industry. The WaPo, for example, laid off a good percentage of their editors and decided to leave the editing up to spell check and reporters, which is why you see so many typos on the front page of a major newspaper. Fewer reporters filling almost the same amount of space and doing their own editing means less depth of reporting, leading to many doing exactly as you said: regurgitating the press release. I realized quickly that it was PR people who set the message that reached the audience, not reporters, and decided I wanted to change my field. I'm personally not interested in spin, but rather making sure people have the information, but most PR people (Dan...) ARE interested in spin and are going to feed MSM journalists a favorable view of their organization.
1 reply · active less than 1 minute ago
GWU Student's avatar

GWU Student · 713 weeks ago

(Part 2 of 2) I say this to point out that I'm not at all surprised by the reaction to Metro's announcements, and I think that if you compared a lot of stories to the press releases that started them, there wouldn't be much difference. There's a reason most of the investigative stories that you see attribute things to blogs like Drudge, and it has a lot to do with the changing structure of the industry. It's not an excuse for this kind of reporting, but I don't find it surprising and I don't think it's limited to Metro.
Ever and Anon's avatar

Ever and Anon · 713 weeks ago

30% down in crime at other stations as it all moved to New Carrollton perhaps.
Guesty LaRue's avatar

Guesty LaRue · 713 weeks ago

Uh... isn't the whole point of this site to encourage Metro to "unsuck"? Shouldn't it therefore applaud their efforts to improve? I, for one, have noticed pretty significant improvement in my commute in the last 6 months.

Does Metro still suck? Yes. But it has unsucked a little, and some of the ideas for further unsucking are very good. Let's give credit where credit is due. Except for the "virtual tunnel" - that's a stupid idea and isn't going to be any faster than just riding the extra stops to Metro Center. Hopefully they are not spending a lot of money on that.
2 replies · active less than 1 minute ago
MadAsHeck's avatar

MadAsHeck · 713 weeks ago

Really? My commute has certainly gotten worse in the last 6 months. I've noticed:
- Longer waits for trains
- More crowded trains (due to above)
- More escalator outages
- More obnoxious kids in stations and trains
- More trackwork on weekends
- Higher prices
PrayItWasSatire's avatar

PrayItWasSatire · 713 weeks ago

Ha, you got me. The virtual tunnel bit gave it away.
I thought I'd share this story from WTOP, just in case people didn't see it:
http://www.wtop.com/?nid=120&sid=2465991

I wonder how long Stessel is going to stay in his job if he keeps treating the media like this... oh wait, no one at Metro gets fired for being bad at their jobs.
How about this waste.
Spot lights on in the daytime/ i have reported all the spotlights in the outdoor station lit and the station manager ignores me. They are left on daily around 9 am in an outdoor station. Are they not regulated to use less electricity if not needed in the daytime?
Breaking the Express link between Metro and the Post is as easy as convincing advertisers that the readership of the Express is massively lower than the pick-up-ership. Any suggestions on how best to conduct a petition or a poll to demonstrate how many people accept copies of the Express simply to avoid saying No to the distributors, but then never look at the content, including the ads?

If you convince the advertisers they are wasting their promotional dollars: no more ads, no more Express, less litter, and less conflict of interest for the Post.

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