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It was a year ago today that Metro chief spokesman, and social media trailblazer, Dan Stessel guest blogged here. In that post, he said "I believe Metro customers deserve clear information ... I am committed not only to doing whatever I can to keep our customers informed ... but also to listen and advocate on their behalf. Let the conversation begin."
I asked Stessel for a progress report on the new era of openness and to highlight the accomplishments of the communications team.
Here is his response:
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