The whole McGruff incident still makes us both laugh and cry. You couldn't make such a preposterous story up. It's even more unimaginable that Shawn Brim could get his job back!
We wanted to follow up with Metro about just exactly what it takes to become a WMATA man and how many people apply for open positions as bus drivers.
There's not exactly a dearth of applicants. Metro said they can receive up to 2,000 applications for one bus driver position. Turnover must be very high since they bring in 24 drivers every 6 weeks for an 8-week training course before they hit the streets.
According to Metro, Brim's "retraining" consisted of "everything he learned in the basic bus operator's course." Hope it sticks this time!
Here's a little more about what it takes to be a WMATA man from this current job posting:
This position is responsible for the safe and courteous operation of a public transit bus through assigned scheduled routes. The incumbent must adhere to all safety and traffic rules, regulations, policies, and procedures to ensure the well being of Metro customers, employees, self, and the general public. Additionally, an individual in this role provides schedule and fare information, collects fares, and ensures the safe boarding and alighting of all passengers. The individual in this role must demonstrate a professional, pleasant, courteous and helpful demeanor towards the public at all times and must be able to maintain composure in stressful situations.Graphic by Josh Frankel, a graphic/web designer in D.C. He can be reached for projects at http://badsushidesign.com/.
Ability to deliver stellar customer service and communicate effectively and courteously even under adverse circumstances.