Monday, October 25, 2010

Shattered Image

From a reader:
This is the glass door at the Shady Grove Metro station, exiting the parking garage and going toward the station. It's been smashed and has been held together by masking tape for months now.

This is actually an old pic, and the tape is now coming off.

A month ago, I sent this picture to the Red Line Metro manager, and below is the response.

The glass hasn't been replaced yet!

Subject: Your Reply
Date: Fri, 24 Sep 2010 08:40:55 -0400

Dear M*. D*******:

Thank you for contacting Metro and for sharing your picture of a safety hazard at the Shady Grove parking garage. The information and picture you provided have been forwarded to our Plant Maintenance Department for corrective actions. Thank you for bringing this important matter to our attention.

To speak to a Rail Transportation Customer Service Representative for Comments, Complaints or Suggestions, please call 301-562-4605 weekdays between the hours of 8:00 a.m. - 5:00 p.m. You can leave a message at all other times or complete the comment form located on our website at

If you ever need to speak with a Customer Information Agent for assistance with general questions, please call 202-637-7000; 6 a.m. to 8:30 p.m. Monday through Friday and 7 a.m. to 8:30 p.m. Saturday and Sunday. The Web site is also a valuable resource for customers to find out more details about trip planning, bus and rail fares, service disruptions and other information.


Jeannie Greene-Barr
Rail Customer Service

Case # 582047

"Safety is our number one priority"
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