Unsuck DC Metro: Shattered Image

Monday, October 25, 2010

Shattered Image

From a reader:

This is the glass door at the Shady Grove Metro station, exiting the parking garage and going toward the station. It's been smashed and has been held together by masking tape for months now.

This is actually an old pic, and the tape is now coming off.

A month ago, I sent this picture to the Red Line Metro manager, and below is the response.

The glass hasn't been replaced yet!

From: csvc@wmata.com>
To:
Subject: Your Reply
Date: Fri, 24 Sep 2010 08:40:55 -0400

Dear M*. D*******:

Thank you for contacting Metro and for sharing your picture of a safety hazard at the Shady Grove parking garage. The information and picture you provided have been forwarded to our Plant Maintenance Department for corrective actions. Thank you for bringing this important matter to our attention.

To speak to a Rail Transportation Customer Service Representative for Comments, Complaints or Suggestions, please call 301-562-4605 weekdays between the hours of 8:00 a.m. - 5:00 p.m. You can leave a message at all other times or complete the comment form located on our website at www.wmata.com.

If you ever need to speak with a Customer Information Agent for assistance with general questions, please call 202-637-7000; 6 a.m. to 8:30 p.m. Monday through Friday and 7 a.m. to 8:30 p.m. Saturday and Sunday. The Web site is also a valuable resource for customers to find out more details about trip planning, bus and rail fares, service disruptions and other information.

Sincerely,

Jeannie Greene-Barr
Rail Customer Service

Case # 582047

"Safety is our number one priority"

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-13 Vote up Vote down

Corresponding Toads · 752 weeks ago

Stop blaming Metro for obvious safety issues. If you're so scared of the iddle widdy broken glass, how about wearing a good ole pair of gloves and some friggin' shoes? Oh let me guess, you don't believe in wearing shoes.

Typical Metro rider.

1 reply · active less than 1 minute ago

0 Vote up Vote down

@VeggieTart · 751 weeks ago

How about Metro FIXES the freaking problem because it's a freaking SAFETY HAZARD?!

+5 Vote up Vote down

Ever and Anon · 752 weeks ago

Why am I not surprised?

+4 Vote up Vote down

Kara Harkins · 752 weeks ago

Glad to hear safety is their number one priority ... that makes me feel oh so much better when the issue is a safety concern they have not addressed.

+7 Vote up Vote down

Scott · 752 weeks ago

Metro Opens Doors! (one way or the other!)

+5 Vote up Vote down

Sumner · 752 weeks ago

I'm not surprised in the least about this. The whole system is galloping towards implosion. This morning my usual commute of 40 minutes became 90 minutes as a train ahead of mine died on the Blue Line. Coming home in the afternoon, we were off-loaded at Pent City when another train died and our train was re-routed back in the other direction. To top it all off, the exit gate at Springfield parking garage wouldn't respond to smartrip cards, trapping cars inside the garage at that exit. It's like living in a thrid world country come days.

1 reply · active less than 1 minute ago

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Anon · 752 weeks ago

I had the same experience yesterday on Yellow/Blue. There's a topic of discussion; why the trains have been busted up for the past couple of days. Some of us have connecting buses to take and these delays mess everything up!!

+2 Vote up Vote down

GlenmontGirl · 752 weeks ago

So if I'm reading the paragraphs at the bottom correctly, Customer Service Representatives can't/won't answer "general questions." For that, you have to call a separate number to speak to a Customer Information Agent, who evidently won't take complaints, comments or suggestions.

Hey Metro, here's a suggestion: combine the Customer Service Representative positions with the Customer Information Agent positions, cut a few employees, and trim the combined budget by 10 or 20%. Then, invest the money you save in new cars, rehabbing the stations, etc.