Thursday, November 17, 2011

On Metro, Always have a Plan B


From anonymous:
Leaving a concert at DAR Constitution Hall Sunday night, we caught the Red Line from Farragut North a little after eleven o'clock, headed home to Twinbrook. The ride was fine, the train was not crowded, no drunks.

When we got to Twinbrook my wife and I stood up as the train slowed down. It stopped short of the platform, then pulled forward, then slowed, lurched forward again, pulled up and then started accelerating and went right through the station without stopping.

I got on the intercom and said "What happened to Twinbrook?"

The driver started to answer me then made an announcement which kept cutting out, but he did say clearly that there would be a train coming through Rockville station in five minutes to take us back to Twinbrook.

Of course, you know the next part. Eight or ten of us exited the train at Rockville, to learn that the last train of the day had already left.

Luckily, we were able to call our adult son to get us.

While we waited, a somewhat panicked man pulled up and asked what had happened -- he had been at Twinbrook when the train passed through with his wife on it, he said she doesn't ride the Metro often and was probably scared.

As we got ready to leave, another woman tapped on our window. Her car was at Twinbrook, and she asked if we could give her a ride. We were going there anyway, so she got in.

We left another couple and a woman inside the station trying to reason with the station manager, I don't know how that worked out for them, but we didn't have any more room.
Other items:
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Dulles rail money OKed, more needed (Examiner)
MTPD steps up (WMATA)

Comments (15)

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I FEEL YOUR PAIN's avatar

I FEEL YOUR PAIN · 696 weeks ago

Your experience is not an isolated incident. Something is wrong with the switches at Twinbrook. Daily, I take the 5 am train from Shady Grove. Last week, the train blew pass Twinbrook and came to a screeching halt before pulling into White Flint. We sat for 10 mins before the operator announced that the train was out of service due to faulty brakes. In addition, I've been late to work every morning since last week because the train operators are creeping from Shady Grove to White Flint, which causes me to miss my transfer train at Gallery Place.
2 replies · active 696 weeks ago
Well you'll be OVERJOYED to learn that the weekend of March 3-4 2012, Metro will be closing Twinbrook station to fix some of that stuff. I know what you're thinking -- that's so soon! Speedy repairs like that must be the envy of the industry!
Good ol' WMATA -- two clicks slower than the Catholic Church
You are probably missing a competent supervisor who handles the red line and is not at work. All supervisors are not competent! And all OCC employees are not experienced and competent! Remember that!
Not sure why the station manager didn't request an extra train. I've had it done before when there was a delay resulting in a missed transfer. They can also do it if the last train is early (eg. by 10 minutes or so and doesn't hold).
Ever and Anon's avatar

Ever and Anon · 696 weeks ago

Oh that would do it for me. I'd be standing there waiting on them to provide me with a ride or pay a cab driver. I'd call my spouse and then park my butt all night if need be. And if need be came true, I'd start calling every news channel I could find. That is so dangerous to do to people, especially so late at night!
Operator has to ask OCC for extra train and many times OCC is not understanding or cooperative. If station manager can not help, request a street superviosr. I know they help with bus riders stranded
hrh king friday 13's avatar

hrh king friday 13 · 696 weeks ago

Are we sure that the operator just wasn't lazy and skipped an extra stop so he could get off work early?
Anyone catch Fox 5 last night at 10 about track workers not reporting unsafe conditions/track in need of repair because of "fear of reprisals from co-workers?" Metro needs a NO FEAR Act....
1 reply · active 696 weeks ago
There are employees spoken to and told to intervene for managers who want to retaliate subtly and blatantly on a certain employee by any means.

I heard a rail overtime say if he did the dirty work against another employee for management he could continue with lots of overtime assignments since he was on the board. This is disgusting since this is a union job.

DOT has established standards on how many hours safety sensitive employees can work daily. Why is metro exempt?

Why do Metro Upper Level and Middle Level Managers continue to disregard the established Federal Transportation Public Safety Rules and Laws?

Congress and the ATTY Generals from all 3 Jurisdictions need to Investigate!
Only a plan B? With metro you need at least A-D.
Something similar once happened to me @ RIA. I was standing at the door waiting to get off at the stop, and the door I was standing at DIDN'T OPEN (this had not happened at the previous stops...in fact, I boarded through that same door). When I realized what was going on, I ran for the closest open door, but didn't get there before it closed. I ended up paying for my own cab from NYA, since I had missed the last train headed my direction. When I told the station manager at NYA what happened, he insinuated that I was too drunk to operate the Metro (I had been drinking, but wasn't wasted) and suggested that the Courtyard hotel would call a cab for me. WTF???
Snoopee the county pooch says,

...why would a system this big need to plan for anything? The bod's just bark, "woof woof" like me to congress for what whatever they need.... money, snacks, a $20 lunch, a 9% raise, ...and they get it!"

Snoopee likes riding metro and board room crumbs at lunch and he's simply a county pooch.
1 reply · active 696 weeks ago
I don't even know what this means... but I like it.

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