Friday, February 1, 2013

Amazing First Person Account from the Green Line Meltdown

Via @thatsjulian: @unsuckdcmetro a picture from the 2 hour stranded train I was on last night. Sure you already know the details. via.me/-9an7gs8

From Scott:
I had quite the adventure on my four-hour commute home Wednesday night. I was one of those passengers trapped in the dark train underground. The following is my account of the events as they unfolded.

I boarded my first train at Foggy Bottom around 4:45 p.m., transferred at L'Enfant Plaza without incident. Once I got on the platform at L'Enfant Plaza, the signs said to expect delays. I waited about 15 minutes for the train to come. By this time, the platform was absolutely packed with people. Everyone crammed into the train. We went one stop, and the train operator announced the train was going out of service, and everybody would have to get off at the next stop. This had apparently happened to two other trains as well, so the platform hardly had room for us to get off the train. It was pretty damn unsafe. The train operator kept announcing to board the next train on the opposite side of the track, and it would take us in the direction we were headed due to them single tracking around a track fire.

The next thing that happened, and I wish I had this recorded was—the station announcer came on the PA system and starting announcing, “At this time, the station manager KNOWS NOTHING, I repeat, the station manager KNOWS NOTHING.” This was very unsettling to the mob on the platform. Then, a train arrived on the same side we just got off on, and announces it was going our direction. At the same time the train came, the station manager was on the PA stating no trains were heading in our direction and they have no information on any trains going in our direction, so we should all exit the station and get a bus or a cab. That train left, I was nowhere close to getting on. There were three trains worth of pissed off people all pushing and shoving to get on it. I stayed out of the way. The next train came and announced it was going in our direction, as the station manager once again comes on the PA system saying no trains are heading in our direction—UNBELIEVABLE.

I got on that train, we went maybe a mile and the train went dark--all power was shut off. The train drifted along the tracks with a ghostly, eerie silence until it came to a powerless stop. One light came on in the car I was in. It was packed with probably a few hundred people. We were standing face to face, practically on top of one another. The train operator said, he was not sure what happened and was calling into central. We had emergency battery power on, which had enough power to keep emergency lighting on but no air circulation.

The next two hours were spent in the dark on the train. An hour in, panic started to set in. In our car, one woman had passed out. We heard people pounding on windows in other cars, we heard glass breaking and people screaming. More than two hours in, folks in our car forced open the emergency door to get some air into the car. Some actually exited and walked the tunnel. Mind you, we were in the dark somewhere under the Anacostia River. Inside, the temperature was close to 90 degrees. Most people managed to get their coats off, and in some cases, even shirts came off. I was dripping with sweat, but tried to keep breathing and conserve my energy and keep calm. I did not talk much, and kept my eyes closed while standing face to face and body to body with the other sweaty passengers.

About two and a half hours, someone threw up in our car. The car also smelt of urine. I’m certain more than one person had pissed themselves. The car smelt rank, and the situation was getting out of control. Multiple emergency doors were forced open, and now passengers were wandering around in the train tunnels in the dark. The train operator came by our car, asked us to help him get the door closed and said not to open it again. He said several other doors were open and had to be closed.  He had police and firemen with him. They were trying to round up everyone and get them back on the train before the fire department would give permission to the power company to restore power to the third rail.

Once the train operator got all passengers back on train and all doors closed, the power came on. The train operator said we would be moving forward, but at a very slow pace, as there might be stray passengers wandering around in the tunnel.

They took a good 30 minutes to get everyone off who needed medical assistance.  I got home close to 9 p.m. that night.

Reflecting on the entire situation makes one think how fragile we are and how dependent we’ve become as a society. It only took two hours for complete panic to set in. People were making irrational decisions, bringing potential danger to themselves and others. Suppose it was a real bad situation, like an earthquake, where a station collapsed, and we had to be down there for 24 hours. I could not even imagine the havoc and chaos that would come about. After this incident, I am rethinking Metro and public transportation. I am not sure I could go through something like this again, not for my own sanity, but for my safety. Everyone else's minds went wild, like zombies.

You would have thought Metro might have covered the trip plus parking, but I paid in full, like one normally would.

Comments (121)

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Wow. Just. Wow.

I think this pretty much seals the deal for me. No more Metro. They just don't know what they're doing. We pay for it, they don't.
2 replies · active 630 weeks ago
Why is there not an investigation into Metro?? If this happened on a plane, there would be. Why isn't anyone asking where all the money they get per day (20 bucks a pop if you park in the 'burbs) is going while they are asking for more constantly??

Please investigate what the hell metro is doing!!!!!
7 replies · active 633 weeks ago
Thanks UnSuck DC Metro for posting my Story. This is Scott. :)
7 replies · active 633 weeks ago
Arlingtongal's avatar

Arlingtongal · 633 weeks ago

Wow, thanks so much for sharing this. I cannot imagine how horrible and frightening this was.
Stan Dessel's avatar

Stan Dessel · 633 weeks ago

We, at Metro, are happy to hear that you made it to your final destination. Thank you for your patience while we continue to destroy the Metrorail system.

You're welcome.
1 reply · active 633 weeks ago
GridlockDoctor's avatar

GridlockDoctor · 633 weeks ago

Thank you for your story Scott.

After asking my puppet master Dan Stessel for comment he assured me this power phenomenon was your fault for not moving to the center of the aisle. Also in the event of an emergecny you should have called METO Transit Police at that easy to remember number.

Oh he also said to tell you "You're welcome"
Great post. Really sheds light on just how bad that is. Here's what I think needs to happen:

1) Stessel needs to be fired. Immediately. In addition to not being able to even name the proper line that was effected, once again, he placed the blame and pointed fingers at everyone but metro. And, once again, he lied about it. That twerp should have been on thin ice after his flirting comment. Bye Bye Dan.

2) Whoever was put in charge of improving communications during a disaster after the College Park screwup should be gone too. Communications actually got WORSE.

3) Station manager: gone.

4) Refunds for the passengers. Not in 2 weeks. NOW!

5) They are saying Sarles is going to have to report to the board in the next board meeting. Not good enough. Riders who were stuck on that train should be allowed to speak. No 2 minute limits, no hand picked stooges, no games. Real testimony, real questions. Sarles should be facing an all-out grilling.

6) Whoever shut down electricity: GONE.
1 reply · active 633 weeks ago
Fire Sarles. We need to hire a real General Manager. A real visionary, like the Conductor from "Shining Time Station"
4 replies · active 633 weeks ago
I would have been one of the people panicking - and after five minutes been forcing the doors open. But, what about the emergency door release?.Why do you have to force doors open?

Suggestion: carry a flashight and zanax with you. (ummm, I shoud take my own advice!)
1 reply · active 633 weeks ago
I lived in Philly, visited Boston, and NYC. And I can tell you, we NEVER had this many issues like what Metro has. Ever. Yes, the SEPTA system's union workers did strike a few times. But rarely did we have major track problems, wrecks, track fires, etc etc.

Shame on WMATA.
6 replies · active 633 weeks ago
The more I think about it, this situation could have turned deadly, even if no one left the cars. Packed in like sardines, some people panicking, some fainting. Something could have gotten easily out of hand.
1 reply · active 633 weeks ago
Sweetness's avatar

Sweetness · 633 weeks ago

I'm a fairly anxious person, and I am pretty sure I would have lost it despite it only having been a couple of hours. WMATA has time and time again shown us that it is completely incompetent and incapable of providing safe service. Being thrust into a situation of uncertainty under such precarious conditions where you are dependent on WMATA is ample reason to freak out. The question I have is the following: evacuation procedures dictate that when you're inside a tunnel, you should get off the train through its center door on the side that of the tunnel that has lighting. Presumably, you should be able to walk to whichever station is closest? Why did this not happen in this case?
what's really sad is that the Wash Post reported NONE of this.
3 replies · active 633 weeks ago
i just read this with my hand over my open mouth since the 2nd paragraph. i ride Metro every day, thankfully for just 3 stops. i guess i am late in asking if you've sent this to all the local tv stations? february is sweeps month and they are all salivating for stories just like this...
Is this that Momentum thing everyone was excited about last week?
2 replies · active 633 weeks ago
While I certainly don't like seeing these kinds of things happen, these sorts of events can't help but make me feel vindicated for all the times people have told me "the Metro is great, I think you just like whining about the Metro not being the NYC subway."
Here's the thing I don't get: on what planet is it reasonable to leave people trapped on a functioning train for more than say thirty minutes? At the very least, if they are going to stop the trains for an extended period, they need to either hold trains at the stations and off load people there or evacuate the trains. People can then exit the system and make alternate plans.
Thunderdome between the faregates. It's been said before.

I suggest that anyone who regularly rides Metro should keep a small Metro safety kit in their bag. Contents (feel free to add suggestions):
Flashlight (preferrably a crank light)
Snack (Clif Bar or the like)
CPR microshield mask
Antiseptic towelettes
Pain Relievers like Advil
Handheld battery-powered fan
Immodium / Pepto Bismol
Reusable plastic bags
9 replies · active 632 weeks ago
Frequent red liner's avatar

Frequent red liner · 633 weeks ago

Scott, and the other passengers of that train, I truly feel for you. I can't even begin to imagine how that must have felt. Completely unacceptable. Making you pay adds insult to injury. I'm sure this wasn't intentional, but after the long commute, one of the parking arms at southern avenue was up. Normally I would go through a closed one because of my conscience, but after metro added 2.5 hours to my commute, I exited for free without any guilt.

I was recently in Philadelphia and someone told me that they were impressed with the metro system in DC. I just stood there. -__-
1 reply · active 633 weeks ago
Apparently Sarles went to the Navy Yard station to apologize in person. I wonder if he took the Orange line to get there.
5 replies · active 633 weeks ago
I like Metro.

JK!! JK!!
lightbrownis's avatar

lightbrownis · 633 weeks ago

I know for a fact, that I would not have handled this as calmly and patiently as the writer . . . I'm still pissed about them skipping my station on the way home from work because they were "behind schedule".
Another Nick's avatar

Another Nick · 633 weeks ago

I have to say I'm a bit confused by this part: Suppose it was a real bad situation, like an earthquake, where a station collapsed, and we had to be down there for 24 hours.

That sounds like a perfectly reasonable time to panic. And the hell am I staying in a sweltering Metro car for 24 hours. If the station in front of us collapsed, I'm hoofing it to the one we just left to see if its still there...in less than an hour.
You should be happy Metro didn't charge you more to cover the expense of cleaning the urine and the puke from the metro...
2 replies · active 633 weeks ago
I'm confused by this Washington Post article about the incident: http://www.washingtonpost.com/local/trafficandcom...

"During Wednesday’s incident, Sarles said that Metro personnel were on the scene within 15 minutes of the power going down and that police were on the stranded trains in 'under 30 minutes.'"

Is this a blatant lie or did they arrive on the scene and not do anything for two hours?
1 reply · active 633 weeks ago
Last summer when someone got hit on the tracks at Friendship heights, I was down there waiting for the train...when they say the station manager knows nothing, they really don't. We sat down there while the poor guy who fell on the tracks waited for help under the train...eventually someone announced we were to leave the station, and that shuttle buses were provided. Above ground, apparently NOBODY had been told the situation, because of all the uniformed individuals there, not a single one could direct any of us to where these supposed shuttle buses were to arrive. In fact when I asked several people where the shuttle buses were they all answered "sorry, I don't know what you are talking about". I eventually just got on the next bus to wherever, and just rode until I ended up at a station that was still open so I could get to my other job. That situation was bad enough and nobody was trapped in a tunnel (the passengers on the train that hit the guy were ushered off the train at the first exit that was on the platform, as part of the train was in the tunnel but not all.) I have been stuck in tunnels before for a length of time and that was bad enough; I cannot imagine the horror you and the other passengers must have been feeling to be stuck on that train. I can't blame the passengers who left the train although it was not a good idea to do so; If the train operator could announce that he didn't know what was going on he could have made announcements of some kind once in a while so the passengers didn't feel abandoned enough to flee the train. even every half hour or so would have been better than nothing. What did they expect a bunch of people who felt abandoned in that situation to do, just stand there singing campfire songs?
If you don't think it's okay to be stranded in a vomit and urine drenched train for two hours, you must believe in slavery!
Stan Dessel's avatar

Stan Dessel · 633 weeks ago

Did someone throw up on you? Didn't think so.

You're welcome!
I like my car's avatar

I like my car · 633 weeks ago

I live 5 mins from Glenmont, my GF can see the Stadium Armory metro from her front door. I do not ever regret driving to her place and back when I read stories like this. This is the exact reason I always drive.
5 replies · active 633 weeks ago
I rolled my eyes mostly through that piece. Two hours without air conditioning in the dark? I bet everyone had their iPhones and played some silly games to pass the time. You smelled vomit and urine? You had to spent some time in a confined place with strangers? Poor, poor pampered princess! Some Americans can't exist outside their modern comfort zone. Congrats--now you'll be part of some class action suit that will net you a hefty benefit for your slight inconvenience.
8 replies · active 633 weeks ago
i'm not surprised people self evacuated, what i'm surprised about is that if someone needed to urinate, why they didn't open an end door between trains, and quietly pee into the gap.

it's unpleasant but it would keep the car less pleasant.

As for breaking windows, that's ridiculous. the cars have an emergency door release, if you need to get out, you pull that lever and open the doors.
3 replies · active 633 weeks ago
BrunchBird's avatar

BrunchBird · 633 weeks ago

Sorry Metro. We are never, ever ever getting back together.
Threatened Commuter's avatar

Threatened Commuter · 633 weeks ago

NATIONAL SECURITY THREAT! WHY IS DHS NOT ALREADY INVOLVED???????
1 reply · active 633 weeks ago
Just out of curiosity, folks who come from other larges cities w/ equivalent transportation systems (MBTA, BART, SEPTA) etc, do they have these same issues?
1 reply · active 633 weeks ago
I think I know why national media don't give these WMATA incidents the coverage they deserve: They are genuinely afraid of making public just how vulnerable the subway system of the nation's capital is to terrorist attack. I mean, we would be so sunk if this were something more serious.
1 reply · active 633 weeks ago
With stories like this, we at least deserve to pay New York subway fares, if not much, much lower.
How far were you guys from the station? With the power out it would have made sense to get those able to walk to walk following the lights in the tunnel. I thought that was their purpose. They should be on a generator for that reason so that people can go to the proper side. They should also stick some flares or people could have used their light apps on their phones. I'll be damned if I am sitting in a puke and piss smelling sweaty car for 2 hours.
As quoted on WTOP.com, (the real) Dan Stessel revealed himself to be a master of understatement. "Standing room only on a train without power is not the most pleasant experience, to say the least," he said.
Wow. What the fuck, WMATA? This is why I take metro as infrequently as possible, even when my friends complain that I won't metro out to their houses. That's fucking amazing they made you pay for that. First a train crashes on the red line not even a stop away from me, just an hour or so before I was going to take the red line home, killing and injuring a bunch of people.... then for days or weeks after that, the red line has unusual delays. Unusual! The red line ALWAYS has delays. I hate the red line. The prices are ridic nowadays, too. All these f-ing unpaid internships in D.C. don't even pay for your expensive-ass, time-consuming metro commute! Then I get a stupid, white animal rights nonprofit executive director sittin' me down and tellin' me not so nicely that I need to start treating my 42.5hr-per-week UNPAID volunteership - that mostly involves stuffing envelopes and shipping boxes - like a "REAL JOB." And I was in debt after that from charging all those metro trips to my credit card and having nothing left to pay rent with.

And every time I make the mistake of taking metro these days, I end up being late to wherever I'm trying to get. And now I'm hearing nightmarish stories. It only seems to get worse! I got a bike - for FREE - off of Craigslist a couple years ago, and not only does it save me $100/mo, it keeps me in shape and makes it possible for me to live somewhere that's not right next to a metro stop. Fuck metro. Get off yo' lazy asses and start biking everywhere. Bikers, let's take over the streets. I'm tired of breathing in all these car fumes, too... we need less cars on the street. (Granted, most of the worst car fumes come from big delivery trucks, but I don't know the solution to that.)
I take Metrorail as rarely as possible. I take Metrobus. It's cheaper, it's friendlier, and no matter what happens, you can get off and walk.
As someone who gets painfully claustrophobic (I can handle crowded cars for very short periods of time if I know I'll be getting off soon), I have never been more grateful that I no longer live in DC and won't be going anywhere near Metro when I visit. I can't believe you has to go through that - just reading about it made me feel incredibly nauseous.
AnonymousOne's avatar

AnonymousOne · 633 weeks ago

I was stuck for an hour and a half. No one vomited or urinated in our car. One woman panicked until her meds kicked in; most people enjoyed the banter of our driver. It was very hot and uncomfortable, but no worse than summers in Florida where I grew up! Forcing the doors open delayed us once the problem was fixed and the outside air wasn't any cooler. Walking along the rails in semi-darkness was very dangerous (and did little good; those folks crammed back on the train when it got to Anacostia). A couple of people had intermittent cell phone service and made calls for others. People offered water, candy, a seat--for a few minutes at a time-to anyone who looked like they needed it. One woman called 911 to get medical personnel to Anacostia. Our driver repeatedly apologized on Metro's behalf. I'm sorry to hear that it was so bad for some others. I came away thinking it could have been worse, and pleased that no one lost their temper, few lost patience, and all were as considerate of others and they could possibly be.
Metro was this bad in the late 90s till about 2001, and then it improved dramatically for a while. As a daily rider, I saw this happen. Then it began to go downhill again after about 2007.

It's quite obvious that the system is not being run by responsible professionals. It's being run like an average Safeway—complaints from customers bring about radical improvements for awhile, but then things go back to sluggish normal.

The only solution is to break the union hold on the place, fire everyone, and replace them with responsible grownups.
Sorry Metro. Metro you are sorry and your leaders should step down.
Also, there is a world of difference between heraing "We expect someone here to help us evacuate in about 35 mins" from a company you trust, and "We are waiting for assistance, please remain calm" from the lying f-ups at metro.
1 reply · active 632 weeks ago
For real though where could one pee? I mean for girls this is almost a safety issues is it not?

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