Wednesday, February 27, 2013

Demand Your Refund!

Metro isn't very clear about when exactly they'll give a refund because of delays, but they do give them.

In fact, they're giving quite a few, according to a Metro freedom of information request.

The above is the number of complimentary ride vouchers or the equivalent for SmarTrip "rectifications" in 2012.

Start demanding your free rides when you're delayed.  Yesterday's Orange Line meltdown likely delayed significantly more then 13,000 people. So did the Great Green Line Charlie Foxtrot of 2013.

Step up and let Metro know you won't stand for crappy service.  Write them at Those numbers should easily be double, tripled or more. Be warned: You may have to keep after them.

Other items:
Are we any safer as a result of Metro's sexual harassment campaign? (CASS)
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