Monday, May 11, 2009

Hats Off to Mike!

Red Line rider Mike first made us aware that Metro employees were parking in the Kiss & Ride parking spots at Takoma station, leaving true kiss and riders with few options. Mike followed up with Metro, and today he got an email from a Metro police sergeant, which read:
Thank you for bringing this to our attention. There will be an officer out there ticketing the vehicles today. If this problem continues please feel free to contact me directly at the following listed numbers or e-mail address.

We look forward to seeing if this stops the abuse once and for all.

Other news:
If you're interested in Arlington's "Smart Growth Journey," there's a screening tonight. Click here for details. (Thanks Campariman)

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1 comment:

Anonymous said...

A follow up - the other day I sent the following message to Metro on their site:

on 2009-05-13-,

****** (Mike *****) wrote:

Metro employees continue to park in Kiss'N'Ride spaces. This morning there was a silver Toyota parked in a Kiss'N'Ride space at Takoma station. There was a Metro employee vest on the dashboard. DC tags, number CU-0930.

Can you please tell Metro employees to stop abusing the system by parking in spaces that are supposed to be reserved for your customers?

Thank you.

And this was the response I received:

Dear Mr. ******:

Thank you for writing. I have forwarded your email to our Transit Police Department for their action.

Again, thank you. Please contact my team directly when you have questions or concerns related to the Red Line. To speak to a Red Line Customer Service Representative for Comments, Complaints or Suggestions, please call 301-562-4605 weekdays between the hours of 8:00 a.m. - 5:00 p.m. You can leave a message at all other times or complete the comment form located on our website at

If you ever need to speak with a Customer Information Agent for assistance with general questions, please call 202-637-7000; 6 a.m. to 10:30 p.m. Monday through Friday and 7 a.m. to 10:30 p.m. Saturday and Sunday. The Web site is also a valuable resource for customers to find out more details about trip planning, bus and rail fares, service disruptions and other information.


Helen (Becky) Gregory
Case 481466

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