Wednesday, April 25, 2012

Enough is Enough


via Timothy

With each Metro screw up, I get several emails saying we need to boycott Metro, and yesterday's "minor derailment" makes me think it's time to do something.

For almost three and a half years, I, along with many of you, have been publicly (and rightfully) shaming a "transit system" gone totally amok. Over and over again, the same stories gush out of Metro: more accidents, more waste, more theft, more obfuscation, more marketing, less reliable service, less safety and higher and higher fares.

And the cherry on top of this whole sh*t sundae is that no one--from the top to the bottom--is ever held accountable.

Nothing changes other than the fares.

The Board, which ostensibly is supposed to oversee Metro, has abrogated its responsibility and, like a junkie (and most of the media in this town), is totally dependent on Metro staff for all of its information.

This little nugget in a recent Washington Times article illustrates just how hoodwinked we all are about the Board's oversight role and why I'm pessimistic about real change.
Metro Board of Directors determines agency policy and provides oversight for its funding, operation and expansion, but its members declined over the past two weeks to discuss the series' findings, instead referring inquiries to Mr. Sarles or to Metro’s public affairs office.
Say what?

That's not the way it's supposed to work.

Here's what Metro's website says about the Board's role:
The Metro Board of Directors determines agency policy and provides oversight for the funding, operation, and expansion of transit facilities within the Transit Zone.
Seems like Metro has its governing board wrapped around its finger.

Are there other groups that might offer hope? The NTSB? Nope. TOC? Nope. FRA? Nope.

As one retired Metro worker says, it's like Metro is a 51st state, with its own rules, answering to no one.

It's all the more frustrating when Sen. Barbara Mikulski from Maryland, someone the media calls, one of "Metro's toughest critics," praises Metro's leadership for bringing a "new day" when we all know it has been business as usual at Metro ever since the New Jersey regime took over.

No one who can effect change is listening to us.

So what can we do?

You could sign a well-intentioned petition. But if nearly three years of constant shaming doesn't make a difference in how Metro operates, I don't think a petition will either. Still, sign it. What the hell, right?

A one-day boycott is an option many throw out there, but I'm not sure it's the right way to go. I'm not sure it's wrong, either.

Mass fare evasion is another idea some have offered up, but I see a lot of downside to that as well.

Many said they'd toss in a few bucks to buy an ad on Metro that would humiliate them, but Metro is immune to shame. They have none.

Frankly, I think we need to do something, but I've thought a lot about it, and I'm stumped about what the best course of action would be.

What could we do to attempt to force the fundamental change that's needed at Metro and the way it is governed before someone else dies under a morally and financially bankrupt system?

Share your ideas in the comments, and let's come up with a plan.

Other items:
McDonnell, Kaine spar over Dulles funding (Examiner)

Comments (117)

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You and a few other Twitter users are the only ones who hold Metro accountable. You should get a column in Express (but as Metro advertises so much, I doubt WashPost would allow that.)
6 replies · active 676 weeks ago
Politics aside, the only person who has gone down the road of accountability at all is Virginia Gov. Bob McDonnell, but I'm not sure if his withholding money for representation is in order to truly improve Metro or is just part of an anti-transit agenda (as some have suggested).

But the purse strings are where accountability must begin, and at least McDonnell has started down that previously untouched road. People say they don't want "outsiders" or "Richmond" running WMATA, but the local NoVa control over WMATA isn't doing its job either.
3 replies · active 676 weeks ago
Is there another attorney out there who specializes in class actions? Can we make a case for the ridership that we've been denied the full benefit of our fares, given the shoddy service, delays, breakdowns, shutdowns, single tracking etc.?
4 replies · active 675 weeks ago
What about shaming individual board members through metro ads? Metro might be immune to such a thing, but it seems unlikely that local politicians would be.

On a related note, how do people get on the board of directors? Maybe give up on the current board and focus on getting better people on it - people who would actually oversee the organization.
hrh king friday 13's avatar

hrh king friday 13 · 676 weeks ago

I would join a boycott of Metro but I already refuse to ride it. I still say bring in the Japanese.
3 replies · active 676 weeks ago
We need a national news show like 20/20 or 60 Minutes to do an undercover story using embedded reporters to show the 'real' Metro. Not what tourists see, but the rickety, half-assed, dangerously indifferent thing we bet our lives on every day. Only national exposure with footage and interviews will get this above the level of local politics and squabbling, as well as the racial/economic tensions that underlie the daily interactions we experience. It could not be done totally above-board because Stessel, et al will ensure that nobody speaks anything close to the truth, and the union will punish any who dare call it what it is.

If anybody out there has any connections with producers on one of these programs, this is your opportunity to shine!

Otherwise, if nothing changes, nothing changes.
6 replies · active 675 weeks ago
Anyone know anyone who might have a connection to a Film maker? Maybe they can make a documentary. Think of it being the new Kony, except please don't use a filmmaker who is bat shit crazy.
i wish i knew a solution. the annoying thing is i live in alexandria and don't drive. cant drive. i have no way to get to work except metro. sucks
2 replies · active 676 weeks ago
Chandlerian's avatar

Chandlerian · 676 weeks ago

You re correct that the fact that Metro is run by a politically appointed board, with members from three jurisdictions, tends to isolate it from political pressure. This is the way that politicians want it, so that they can say that Metro is beyond their control when riders are looking for someone to blame. But of course that is not really correct — if elected representatives of the District and the counties that Metro serves were to get up in arms about some issue, they could do plenty. They could certainly do more than we can (well, I think that you are pretty effective — they can do more than I can).

The idea is to ignore the structure, therefore, and to start a movement that says that despite this isolating structure Metro riders are going to hold their elected representatives responsible for Metro's actions or inactions. In other words, the elected politicians better get control of Metro and force it to improve or voters are going to take it out on their elected representatives. The message is that the elected officials should do what they have to to get the attention of the Metro board or suffer the consequences; it is not our job as riders to do that, it is their job as our chosen representatives. If voters make it an issue, the elected people will find a way to reach Metro.
I say we still do the ad. Even if they have no shame--it will get others thinking. I mean, hell, that "Go to hell Barack" ad caused quite a flurry. Why shouldn't a "Go to Hell Sarles"?
6 replies · active 676 weeks ago
Crazy idea: Get Unsuck onto the Metro board.

McDonnell is (for all his flaws) the only one who seems to be interested in putting the screws to WMATA. Who better to be one of Virginia's appointees than Unsuck? Can you imagine the amount of disinfecting sunlight he'd be able to shine into this mess?
4 replies · active 676 weeks ago
Oooh, an Internet petition. Why hasn't anyone tried that before? Those are always successful. I can't think of a single time one has failed to move the earth.
1 reply · active 676 weeks ago
It would be nice if WMATA spent the $180K it's giving to a marketing director on an ombudsman or other position to function as the citizens' voice.
Maybe next year, we can all boycott metro on DC's Emancipation Day -- April 16th. That way, people can drive in that day and parking is not enforced. If anyone cannot drive or get a ride, maybe they can take off that day.
Launch an impeachment campaign against one (or several) of the Board members, or Searles.

The basis for impeachment would be dereliction of duty, and God knows this blog has a sufficient record to demonstrate that. Find a few volunteers from here to put together some concise, but powerful talking points based on the dereliction of duty; set up a petition; host a news conference; etc., etc., etc.

Even if it is not successful, you would likely pick up a fair amount of earned (i.e., free) media coverage. And in this regard, invite media from OUTSIDE the beltway to cover the revolt.
Gorilla Advertising.

Get a bunch of mailing address labels. Print the URL for unsuck )or any other site/twitter org that holds metro to the task) and some statement about "Tired of Metro incompetency?" .

Then on every trip, put one in the train where it can be seen. Handrail, seat-back, corner of a map, etc.. Change it up for a new message of the day. Put the QR code for any good link on the sticker so that smart phones can quickly access a story. Don't restrict links to unsuck, If the WP, WUSA, WTOP, or some other site has a story that applicable, use it.

Consider it a sticker tweet.

Use low adhesive labels so that they can be easily removed. You want to get the message out, not vandalize.
1 reply · active 675 weeks ago
Hunter Worthen's avatar

Hunter Worthen · 676 weeks ago

ABSENT A WAY TO EFFECT THEIR PERSONAL INCOMES, we need to effect them personally, such as protesting outside their respective homes, buying ads in newspapers or elsewhere, that address them in person and generally make their lives hell till we get their attention and they begin to implement change. Let's face it, a boycott is only going to be observed by one particular racial group in this city, and they may not be enough to make a noticeable difference.

The only other way way to get their attention is to effect their money supply, the pay, of the guys at the top. That's all they are interested in, they only reason they are in that business and those jobs and that they will listen to, but I don't know how to do that.
2 replies · active 676 weeks ago
I'm confused - why isn't metro/WMATA subject to NTSB?
1 reply · active 676 weeks ago
I think the only way to get something moving would indeed be through shocking undercover videos. That seems to be the way things operate these days --- it is sometimes the only way to get the attention of lawmakers who can actually hold hearings, publicly shame the culprits, and uncover documents.

Thing of what Project Veritas was able to do to ACORN. He was also able to advance oversight of NPR. Whether you agree with his politics or not, it's clear that he made a difference.

The only problem would be working around the national security problems you'd run into secretly filming Metro.
FreeMarketFan's avatar

FreeMarketFan · 676 weeks ago

Don't worry.

I'm sure Dr Gridlock will write a scathing report in the Washington Post over this fiasco. Oh crap, I forgot whom we are referring, as he's nothing more than a shill and a mouth piece hired by WMATA.
jenster8dc's avatar

jenster8dc · 676 weeks ago

I signed the petition. I'll chip in for an ad (or several). I'll boycott (although I don't think one day will be enough). I'll accost my board member/council member. If I didn't work in the f*cking hinterlands, I'd be at the board meeting. I'll bombard 60 Min. and 20/20 and various "I-teams" with investigation requests. Whatever it takes. I'm tired of feeling shat upon every goddamn day, and paying for it.
1 reply · active 676 weeks ago
Virginia has been pushing for years to add seats to the Metro board, and the mainstream DC press decries it as a Richmond power grab. Perhaps some new blood on the board would shake things up...I would have no problem with additional Maryland seats too
A few years ago, people posted these fake fliers all over SEPTA. You could pretty much just substitute SEPTA with WMATA and change a few things and it would work perfectly.
http://askville.amazon.com/fake-notices-posted-Fr...

Here's the text:
"Notice to the Public

"The Southeastern Pennsylvania Transportation Authority (SEPTA) is committed to providing non-discriminatory transportation services to all of its passengers, including schizophrenics, drug addicts, Irish Catholics, hipsters, . . . gentrifying transplants, raging maniacs, tourists, obnoxious Penn students, corner boys, pimps, drunk rich kids who still think Old City is cool, and terrified suburbanites who tremble with unease at the sight of everyone.

"Any person who is or seeks to be a patron of any SEPTA public vehicle shall be entitled to the same depressing experience of loud cell phones, obese people eating McDonalds, parents telling their toddlers to "Shut the . . . Up!", and a constant inch-deep layer of urine-soaked trash and debris.

"No person or group of persons shall be discriminated against on any grounds with regard to routing, scheduling, or quality of transportation service furnished by SEPTA, with the following exceptions - race, color, socioeconomic status, and proximity to the suburbs.

"Any person who has experienced a cleaner, more efficient, more extensive, and better managed public transportation system in the U.S. (e.g. most if not all) can feel free to notify SEPTA about potential improvements, which shall promptly be ignored."
1 reply · active 676 weeks ago
Skip Moskey's avatar

Skip Moskey · 676 weeks ago

We need to mobilize people to go to their legislators and senators (state and federal), VA and MD governors, DC city council members, VA and MD mayors and city council members, and advocate for change. We need to go to the Congress, to the relevant committees in the House and Senate that have oversight of rail transport, District of Columbia affairs, etc. I don't think fare evasion or anything illegal is advisable -- let's not sink to their level, but I do have ideas (not to be discussed in public), and if Unsuck DC Metro coordinators want to put together a group to discuss options nonpublicly (for now, we don't want to alert the enemy to our plans), I'm happy to participate in that.
Remember, you still live in a place that repeatedly elects Marion Barry to public office.
1 reply · active 675 weeks ago
I suggest everyone go to Dr. Gridlock's blog, and sign up for a Washington Post account. Criticize the coverage in the comments section and overrun his Q&A sessions every monday at noon. Demand better coverage from the Washington Post. One of the biggest problems is the big media outlets seem timid to criticize metro. I just checked Dr. Gridlock's column, it doesn't even have an article in relation to the train derailing last night!!!
2 replies · active 676 weeks ago
jenster8dc's avatar

jenster8dc · 676 weeks ago

Oh! I know! Let's get Gordon Ramsey! "Metro Nightmares!"

"IT'S ROTTEN!" "YOU DONKEY!" "YOU'LL KILL SOMEONE!" "WHAT'S THAT SMELL?!" "SHUT IT DOWN!"

Being facetious, of course, but wouldn't that be awesome? :-)
1 reply · active 676 weeks ago
Petitions, voting, and attending board meetings are all excellent and I think we should do all of them. But with the exception of the board meeting solution, they are long term solutions. The most effective thing with a likely more immediate, bigger pay off seems to be to get actual video footage out there...maybe as seeds that will blossom into a full blown 60 Minutes story.
1 reply · active 676 weeks ago
Email for 60 minutes--Let's overwhelm them: 60m@cbsnews.com

Contact 20/20: http://abcnews.go.com/Site/page?id=3271346&ca...

48 Hours: 48hours@cbsnews.com
curious george's avatar

curious george · 676 weeks ago

I suggest decimating ATU 689. Nothing is going to improve until that criminal organization is broken.
1 reply · active 676 weeks ago
Class action lawsuits are a great... for lawyers to make money out of. Everyone else gets screwed.
What lessons did Metro learn from the last train crash? Accidents and deaths = extra income for "safety" improvements. Grats guys, lesson learned.
Also most of the other complaints/posts i see on here have to do with the whackjob riders. People expect metro to magically protect them or do something about every crazy that does dumb things. People eating on the trains, getting into fights, being obnoxious in general, etc.
First of all, fix the problem with the riders.
Then fix the problems with the escalators/elevators by mandating (getting into law) private contractors who are liable for getting them fixed or face penalties.
Then scrap every PR/HR dept in metro, put in a private management team who will be held again to standards or face penalties. I think a big firm that does this is veolia (http://www.veoliatransportation.com/index).
1 reply · active 675 weeks ago
Metro Sucks Ass's avatar

Metro Sucks Ass · 676 weeks ago

You know those ads all over the system with employees or riders holding signs with "Metro facts". How about a guerrilla campaign to replace THEIR facts with the far less convenient truths that we riders have to deal. Some ideas for our Metro Facts include:

We don't pay a penny towards our pensions.

You are probably late right now because our inspections teams have no incentive to do their jobs adequately.

While we're claiming to have budget shortfalls, we're creating positions in marketing to better lie to you.

Feel free to drop by more suggestions.
1 reply · active 676 weeks ago
Keep working on the 60 Minutes, et al angle. We have to raise this above the local level by getting coverage from a well-known, respected national media source. Until then, use your resources to make quality, well-lit, videos and upload to You Tube. All it really takes is one or two good, meaningful videos to go viral for the conversation to get going out there in places where accountability is still expected. College filmmakers, independent lens folks, I'm thinking about you.

Otherwise, nothing short of a criminal investigation by the Justice Department is going to draw down the kind of heat on the people in charge, and even that could be damped down because there have been so many criminal cases against local officials around here that they barely make the front page any more.
1. First we need the Post to start acting like a real paper. I think the best way to do that is to have everyone start writing the ombudsman. The email is ombudsman at washpost dot com. Everybody should include links to about 3 Unsuck stories that this blog covered better than the Post or that the Post completely ignored. Maybe also point out the Washington Times series that I didn't see the Post ever follow-up on . Our goal should be to convince the ombudsman, Pexton, that the Post is failing the public interest with its worthless coverage of WMATA. I really think this can work, editors care what the ombudsman thinks. This blog is excellent, but we can't expect it to take the place of a major paper.

2. I agree that buying ads on Metro won't shame them. But I still think we should do it. One, it will bring more people to this blog which will help. Two, it'll be entertaining and cathartic (for me at least).

Keep fighting the good fight, Unsuck. This blog is excellent, important, and appreciated.
I was at FEMA during the "reform" following the Katrina debacle. There was federal, state, and local pressure, as well as Congressional Acts and firings of "those responsible". This did very little to change culture within the 4 years following the disaster. In fact, for a few years, things got worse with unqualified people being promoted out of political expedience. To this day, no one person in federal government has been held accountable for the deaths, fraud, waste and abuse. Even Brownie got off easily.

This is the truth of government reform. There is a surface appearance of change that all politicians want so they can get re-elected. And then there is real reform that comes when tax dollars are removed from the equation and a system needs to rely on a sound business principle. Removing the taxpayers from WMATA is the only way to get true reform. Once they jack your fares to 12 bucks a trip, no one will use it and they will either collapse or become efficient.
jenster8dc's avatar

jenster8dc · 676 weeks ago

I tried to send an e-mail to the Tri-State Oversight (HAHAHAHAHA) Commission after reading that they're not conducting an independent investigation of Tuesday's derailment, and urging them to do so. I'm stuck using the form on their site. Every time I try to submit, I get a message that there was an error reading the captcha text.

Will keep trying, but it certainly seems seems to smack of someone being in bed with WMATA.
I was on the train that derailed (very back of the last car). I was actually pleased that they got us out of there as quickly as they did- it helped that the last four cars hadn't yet cleared the platform edge, so we didn't have to walk down the tunnel or any of that- they just opened the doors (manually) and let us out. I assume people further up walked to another car further down, but I wasn't all that interested in hanging around to watch.

To find two days later that Metro approves a rate hike, despite this derailment, the decrepit elevators and escalators, the filth, the poor service... weren't the last few rate hikes supposed to resolve this stuff? Why is this one any different?
Wasn't there talk of an Unsuck ad in the Metro? It occurs to me that the title of this post, "Enough is Enough" should be the title of the ad - in huge bold letters. (Previosly misposted on a different posted.)
Capitol Hill Denizen's avatar

Capitol Hill Denizen · 675 weeks ago

Combine a viral video campaign, transform it into a narrative, and submit it to a media outlet (any of the local TV news rooms or a national outlet like 60 Minutes or the range of cable options). With this sort of campaign, you accomplish the following:

1. Documentation of the daily Metro "shenanigans" in a media format easily transferable to the Internet and broadcast television.
2. Multiple authors to give credance to a grass roots campaign.
3. Excuses for media organizations like CBS News, CNN, or others to cover a story that should be covered by the local media giant, The Post (the big boys don't want to go around ticking each other off by doing stories in each other's "territory").
4. A spoon-fed story if the videos are compiled into an understandable narrative that permits media orgs to spend little amounts of $$ on real investigative journalism.
5. Opportunities for media orgs to call Metro's "leaders" to the carpet over the allegations that the media orgs have "found" (sit-down interviews are not as expensive as pounding the pavement and finding sources).
1 reply · active 675 weeks ago
"More waste?"

Did you know that one of the former Metro leaders is now the head of a government agency that recently made headlines due to a spending scandal? This leader didn't exactly improve Metro (or the DC government for that matter) where he was employed for several months. Do some research and you'll find the answer rather quickly.

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