
Many of us have written letters to officials or companies expressing a concern with one thing or another.
Most of the time, we expect to get a canned response or no response at all. At least maybe someone read it, right? Maybe.
But how would you feel if you'd taken the time to write a real, physical letter (they do pack a little more gravitas), bought a stamp and mailed it only to have your letter returned unopened and marked "return to sender?"
That's apparently how Metro handles many of the letters it receives.
For readers who've been around a while, you may be familiar with the Officer Ludwig case. If you're not, you can read the details here and here.
Not much news on the legal front, but the case appears headed for a decision, after much delay, this July.
In talking with the Ludwigs, however, they told me about something I found absolutely appalling.
Toward the end of last year, the Ludwigs asked their Facebook friends to send snail mail letters supporting the family to Metro.
Many did, but to everyone's shock and amazement, a lot of them were sent back marked "return to sender" as seen above.
Mark Ludwig, officer Ludwig's son said he didn't think many of the letter writers expected a personal response from Metro, and they probably expected the letters to be tossed in the garbage, but they wanted to at least let Metro see there were people out there concerned enough about the case to take the trouble to write.
Despite that, he was shocked at the callousness displayed by Metro take the extra step and actually return the letters unopened.
"What if one of those letters contained something really important not related to my father's case?" asked Ludwig. "Someone at Metro got paid to mark those letters 'return to sender.'"
Ludwig added "It just makes you feel like they don't care at all, like they don't have a heart."
Other items:
Metro police force has grown with ridership (WTOP)
· 717 weeks ago
what a sad, bitter organization.
Guest · 717 weeks ago
Someone needs to call 7 on yourside and investigate this mail tampering and report it to the US Postal Service Inspector General.
Shannon · 717 weeks ago
Guest · 717 weeks ago
Ever and Anon · 717 weeks ago
@FixWMATA · 717 weeks ago
unsuckdcmetro 92p · 717 weeks ago
@FixWMATA · 717 weeks ago
Juno2 · 717 weeks ago
Anon · 717 weeks ago
hrh king friday 13 · 717 weeks ago
Stessel?? You there, bud? Care to comment or will you just post "RTS" as a reply?
n2deep · 717 weeks ago
hrh king friday 13 · 717 weeks ago
@dstessel · 717 weeks ago
dcn8v · 717 weeks ago
Out of curiosity, and maybe to write a letter of my own, what was the address?
Guest · 717 weeks ago
F'n JD · 717 weeks ago
bet · 717 weeks ago
John · 717 weeks ago
What a classless organization.....
Radner · 717 weeks ago
Washington Metropolitan Area Transit Authority
600 5th Street, NW
Washington, DC 20001
As provided on their "Contact Metro" page: http://www.wmata.com/about_metro/contact.cfm
Why do they provide this address and invite people to write them letters if they refuse to read them? Do they understand and respect that a growing number of people are becoming older, disabled, or living without internet access? I call this discrimination and it shouldn't be tolerated.
guest · 717 weeks ago
GWB 48p · 717 weeks ago
Shame on the DC Metro. You people suck!
GWB 48p · 717 weeks ago
MadAsHeck · 717 weeks ago
If you had said "typical Metro employee procedures", then I'd agree with you.
Soylent Green Line · 717 weeks ago
Guest · 717 weeks ago
Sam · 717 weeks ago
Meredith · 717 weeks ago
Rory · 717 weeks ago
The punchline, of course, is that the 8 car disappeared into the Dunn Loring Triangle. I hope that Metro's psychics can secure the passengers' speedy release from whatever dimension swallowed them up.
Sam · 717 weeks ago
Justin · 717 weeks ago
Most importantly, Inspector General Helen Lew's phone number is (202) 962-2515 and her email is hlew@wmata.com. IGs are supposed to "police" the agency they are attached to.
2Guest · 717 weeks ago