Wednesday, June 29, 2011

Return to Sender



Many of us have written letters to officials or companies expressing a concern with one thing or another.

Most of the time, we expect to get a canned response or no response at all. At least maybe someone read it, right? Maybe.

But how would you feel if you'd taken the time to write a real, physical letter (they do pack a little more gravitas), bought a stamp and mailed it only to have your letter returned unopened and marked "return to sender?"

That's apparently how Metro handles many of the letters it receives.

For readers who've been around a while, you may be familiar with the Officer Ludwig case. If you're not, you can read the details here and here.

Not much news on the legal front, but the case appears headed for a decision, after much delay, this July.

In talking with the Ludwigs, however, they told me about something I found absolutely appalling.

Toward the end of last year, the Ludwigs asked their Facebook friends to send snail mail letters supporting the family to Metro.

Many did, but to everyone's shock and amazement, a lot of them were sent back marked "return to sender" as seen above.

Mark Ludwig, officer Ludwig's son said he didn't think many of the letter writers expected a personal response from Metro, and they probably expected the letters to be tossed in the garbage, but they wanted to at least let Metro see there were people out there concerned enough about the case to take the trouble to write.

Despite that, he was shocked at the callousness displayed by Metro take the extra step and actually return the letters unopened.

"What if one of those letters contained something really important not related to my father's case?" asked Ludwig. "Someone at Metro got paid to mark those letters 'return to sender.'"

Ludwig added "It just makes you feel like they don't care at all, like they don't have a heart."

Other items:
Metro police force has grown with ridership (WTOP)

Comments (32)

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"who knew?"

what a sad, bitter organization.
2 replies · active less than 1 minute ago
metro has it's own room for mail sorting and distributing I was told. I have sent letters also certified mail, reciept requested and I never get the green card back.
Someone needs to call 7 on yourside and investigate this mail tampering and report it to the US Postal Service Inspector General.
Not to mention pushing the cost of RTS to the PO because the mailroom is inept. Can I do this with mail I don't care to receive too?
I wish Metro had read each one, but I can understand how they didn't. But to be so stupid as to return them!? What a slap in the face.
Ever and Anon's avatar

Ever and Anon · 717 weeks ago

Indeed, bitter and cruel. This very morning as I and others were about to step over the threshhold to enter the train door, the operator slammed the doors shut almost on our very noses. When we looked down to the first car, that operator was laughing at us. Nice people.... Makes me pray karma does exist.
Metro does not comment on the Ludwig case as it's still being litigated.
How many cases is Metro litigating?
So glad my fare hikes went to insulting people.
hrh king friday 13's avatar

hrh king friday 13 · 717 weeks ago

Shameful. And yet Metro and its employees have the audacity to act all suprised that there's this groundswell of disgust for them.

Stessel?? You there, bud? Care to comment or will you just post "RTS" as a reply?
3 replies · active less than 1 minute ago
please do not lump all metro employess in with management.
hrh king friday 13's avatar

hrh king friday 13 · 717 weeks ago

I'm sorry but its reached that point.
Why? Unopened? This makes no sense.

Out of curiosity, and maybe to write a letter of my own, what was the address?
1 reply · active less than 1 minute ago
Maybe nobody at WMATA knows how to read.
Send it certified mail.
1 reply · active less than 1 minute ago
I sent certified mail and never got my green card back.
But Officer Ludwick is "irrelevant" right, Stessel?

What a classless organization.....
Here is their address:

Washington Metropolitan Area Transit Authority
600 5th Street, NW
Washington, DC 20001

As provided on their "Contact Metro" page: http://www.wmata.com/about_metro/contact.cfm

Why do they provide this address and invite people to write them letters if they refuse to read them? Do they understand and respect that a growing number of people are becoming older, disabled, or living without internet access? I call this discrimination and it shouldn't be tolerated.
1 reply · active less than 1 minute ago
Metro and their managers do what ever they want to do and have gotten away with these actions for years because no one oversees their actions. That is the whole problem! It is a social program I think and meant to pay back certain folks. Nothing says their company has to be run fairly, ethically or according to the law.
This just shows the absolute arrogance of the government bureaucracy in our nations capital. They are nothing more than greedy, insensitive people who mark time and collect a paycheck. Quality is a word that does not exist in their personal vocabularies or their character. Its typical of most (but not all) government workers.
Shame on the DC Metro. You people suck!
It's nothing more than typical government employee procedures. Take as much as you can and give little or nothing of value in return.
2 replies · active 717 weeks ago
MadAsHeck's avatar

MadAsHeck · 717 weeks ago

GWB, in my experience that is not "typical government employee procedures". Yes, I've run into some government employees who do as little as possible. But I've run into far more who try to do their best everyday (including myself).

If you had said "typical Metro employee procedures", then I'd agree with you.
Soylent Green Line's avatar

Soylent Green Line · 717 weeks ago

Sadly, I'd be willing to bet money that you work with the government in some capacity.
Dumb question: are we sure these letters were addressed correctly?
1 reply · active less than 1 minute ago
Of course they were! People never make mistakes. It's only WMATA that screws up.
It's not a dumb question at all -- it's actually the question I asked myself because it seemed absurd that Metro would have really returned letters without reading them, so I assumed the address was wrong. Based on being able to read the addresses through the RTS mark and the address listed as Metro's contact, the addresses are correct.
I rode in from Virginia for the first time in a couple of months today. At the top of the station, the sign indicated a 6 car train would arrive in 6 minutes, an 8 car train in 10, and a 6 car train in 14 minutes. The sign on the platform indicated the same three trains. The first six car train was full, so instead of jamming onto it I walked toward the end of the platform to catch the 8 car.

The punchline, of course, is that the 8 car disappeared into the Dunn Loring Triangle. I hope that Metro's psychics can secure the passengers' speedy release from whatever dimension swallowed them up.
1 reply · active less than 1 minute ago
That's okay. Last night on my way home from work, I boarded a yellow line train at Archives. The PID said YL to Mt. Vernon. The outside LEDs on the train said U Street. The inside LEDs said Mt. Vernon and the train was actually going to Huntington. As a daily rider, I was fine but I can only imagine the confusing that a tourist would have felt...
The fax number for WMATA is (202) 962-1133. The number for the public information section is (202) 962-1051. Director of Communications/Chief Spokesman Dan Stessel's email is dstessel@wmata.com. Public Information Officer Steven Taubenkibel email is staubenkibel@wmata.com. Public Information Officer Reginald "Reggie" Woodruff's email is rwoodruff@wmata.com. Public Affairs Coordinator Taryn McNeil's email is tmcneil@wmata.com.

Most importantly, Inspector General Helen Lew's phone number is (202) 962-2515 and her email is hlew@wmata.com. IGs are supposed to "police" the agency they are attached to.
wmata doesnt want your input or input from their employees. You will labeled as a complainer and they do things as they have done for years and it will never get better! Sorry for the bad news I suggest ride a bicycle, cab or take a slug.

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