Tuesday, August 2, 2011

Here's your "Wholistic" Hot Car Report


“We hit the ground running in February by checking all the vital [air conditioning] components inside every rail car,” said Dave Kubicek, Metro’s Acting Deputy General Manager for Operations.
“It has been a monumental task, however our dedicated car maintenance personnel have been working diligently during the last several weeks to help ensure our customers will be comfortable throughout the spring and summer months while riding Metrorail,” he said.
Yeah, uh.

The hot car situation doesn't seem to be getting any better despite Operation Cool Breeze and Metro's assurances that they're on the case.

During a recent temperature peak of the peak, Metro said they'd provide a "wholistic" view of what they're doing about hot cars. So far, that has not been forthcoming, so we decided to give you one based on talking to Metro folks in the know.

First off, let's debunk the notion that Metro has 40 AC techs stationed around the system to pounce on problems.

Two sources confirm that this is utter crap. Any dedicated AC techs Metro has are located in the repair shops, not on the rails.

Why?

According to one source, 99 percent of the repairable parts of the AC system are inaccessible while the car is out servicing customers.

The source said resetting the circuit breakers is the only "fix" that can be made while the car is on the mainline. They said it does sometimes work, but not often.

How often?

The source said on Friday afternoon, out of the 1,100 or so train cars in Metro's rolling stock, 400 were in the shop, isolated or otherwise problematic--mostly because of AC issues. The source said Metro needs 860 cars for normal rush hour service.

The shortage of cars made it impossible for Metro to field "gap trains," trains that are set aside and used on short notice to clear crowding in the case of offloads, etc.

Furthermore, isolating all the hot cars would have basically crippled Metro, the source said, so decisions were made to just isolate the hottest car of a pair. The car left in service was usually pretty hot, too.

If you've jumped from infernally hot car to really hot car, you know what I'm talking about.

The source added that there was such a shortage of cars, one 6-car train with 4 hot cars they'd seen early in the afternoon was still rolling around the system hours later. They added there were reports of other 6-car trains in service with all cars hot.

Six for six sounds pretty holistic.

Another source reiterated their earlier metaphor about fixing the AC: "It's like treating stab wounds with Band-Aids."

It's just August 2, but the good news is Metro is rolling out Operation Santa Ana later this month to test and repair the heating systems of the cars.

Word on the street is it will be a resounding success.;)

Other items:
Man struck by Red Line train (WaPo)
Where your snatched iPhone goes? (Examiner)
Some Metrobus riders getting free rides (Examiner)
Fox5 picks up elevator story

Comments (39)

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Ever and Anon's avatar

Ever and Anon · 712 weeks ago

The only funny thing about this is the photo at the top. Today's issue of the Post's Express has a quesition about a/c. All it does is reaffirm just how much the Post is in Metro's bed these days.
1 reply · active less than 1 minute ago
Bettyboop['s avatar

Bettyboop[ · 712 weeks ago

Why hasnt the media reported on the 9% Raise metro operators just got from the DC Judge? The salaries are enormous as it is and the overtime should be changed to comp time like all fed workers!
If we all quit our jobs and apply for operations jobs and escalator jobs we can change this company in numbers. There needs to be more diversity and stand up to these crooked measures.
The More You Know...'s avatar

The More You Know... · 712 weeks ago

Um, duh! They can't fix the cars in the winter months, how they know the A/C is working when it's COLD outside?!
CrazyHorse's avatar

CrazyHorse · 712 weeks ago

@FixWMATA, Please direct me to the link on your website where I can make suggestions to make WMATA better.

Thanks!
Umm, maybe the same way every building I have lived in checks their AC system early in the year rather than at the height of the summer?
From the Fox5 story on the dangerous elevator malfunctions:

Swanson says she reported the close call using the contact email form on the WMATA website, but never heard back... Metro officials say there is no record of her email.

Yet another Metro fail...
3 replies · active less than 1 minute ago
I'd be interested in hearing if Swanson has the autogenerated "Thank you for contacting us" email that WMATA's system sends. If not, it's certainly possible that Swanson didn't confirm her submission on the second page.
Soylent Green Line's avatar

Soylent Green Line · 712 weeks ago

Yeah, that should be fairly simple to verify (that she did send the email). Hell, she could even go to her Sent Items folder to prove it.
Unacceptable. Period.
"Metro dispatched some 40 technicians to try to get the air conditioning working again on overly warm cars."
How did someone interpret that this means technicians would be in the stations, or "on the rails"?
6 replies · active less than 1 minute ago
No need for the smart remark.
If people fail to understand a statement, then they set their own selves up for disappointment. You are dismissing a statement that didn't give the details that you all claim.

Yes, I know, WMATA fails to give details, etc...

Enjoy your afternoon gentlemen.
I'm glad someone else remembers that. The tweet seems to have disappeared.
Yesterday on Orange Line to Vienna, the metal handholds were hot to the touch. That said, it was hard to know whether the AC was totally broken or just unable to keep up with the 150% of capacity passenger load.

When I'm in a hot car, I'm reluctant to report it because I'm already soaked in sweat, so why not double down and get home before they unload the infernal thing and delay my arrival at home, where I have AC?
2 replies · active less than 1 minute ago
Guest - you are paying $5 or more one-way (I read buses can be almost $4 now - wow-long time since 1.10 bus trips); health, safety and your time (goes for all pasengers) are too valuable not to do something about it. Notify the driver and/or exit the hot car, and go to the next car. If that car is hot, get off and repeat and tweet the hot car(s). It's your money they get either way. Putting it in writing leaves a record.
No, then you'll be paying $5 to stand on the platform and watch more overcrowded cattlecars pass you by.

Do. Not. Report.
Kubicek accepts whatever answer the Superintendents give him concerning CMNT. He is aware of complaints that workers had made about poor mgmt. And his remedy "file grievance" Knowing that if you do the retailation will be severe. The good workers have be beaten down and don't give a shit anymore. Metro requires the good worker with ethics to compromise thier morals for a living.

There are HAVC techs in CMNT. THey have been racking up the OT too. There are only 3-4 workers. with a lot of years in the support shop, who I still do not know what thier funtion is suppose to be. The compressor are sent out for O/H. You may seen of therse guys come out of the air condition room to greet the delivery man or fetch a cup of coffee. THey don't have parts and when asked them about a unit etc. "I don't know, I have not work on that before"
It seems that Mr Kubicek has made corruption legal
Perhaps if the workers that are being required to drive the trains in a hot car could complain to the union and something will get done. Unless, of course, the ac's in the driver's booths are working independent of the entire car. @FixWMATA, do you have any insight on this?
8 replies · active 712 weeks ago
I don't think operator cabins have separate air. I'll confirm.
Thanks!
No but there are (2) windows you open for blowing around "hot " air!
I wonder if they make an effort to have the drivers in non-hot cars, and put the hot cars in the middle of the train? Has anyone noticed whether hot cars are in the middle/front/back of the train?
I always try to ride in the front car and have never noticed one being a hot car.
Metro Ryder's avatar

Metro Ryder · 712 weeks ago

I always ride in the front of the train and have encountered a few hot cars, not as many as when I road in the middle or back, but they are there.
Question: Why would metro not put the car number on the inside of the car?

Seriously, you have to exit the car and turn around to see the number. It seems like every third ride home from work is on a no-AC car. I'm willing to take time out of my day to report it, but I typically am so glad to exit that I forget about turning around and writing down the car number. I can see no good reason they don't have it written inside the car other than it cuts down on customer complaints. For this same reason I believe is why their online complaint form is so tedious. Really, we should be able to just type a quick line/time/car/issue form and be done with it instead of the long and detailed info you have to type or it won't be sent.
2 replies · active less than 1 minute ago
car #'s are next to emergency buttons, n00b. :-D
The money Metro could put inot repairing Trains and equiptment is now for the operators 9% Raise. Don't look for any lowering of the bloated salaries at Metro.
I am tellin you, if you drive or find other means to work and stop riding Metro they would have to change their budget and reduce the BLOAT!
I must say that I encounter hot cars about 15 - 20% of the time, but Waterfront station is ALWAYS a sauna. Reasons?

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