Friday, April 29, 2011

The Station Manager Point of View

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From someone claiming to be a station manager:
A station manager knows things about their stations that could potentially save thousands of lives in an emergency situation. We are trained in many areas.

You customers should try looking at station managers as people, not your servants.

We are not police, mechanics, revenue (we can't give you money back), we also don't set policy.

Our job sometimes SUCKS because of the attitudes of our customers.

If you are having a bad day, remember, it's not our faults. We are just supporting our families just like YOU. All managers are not jerks, so please don't generalize.

I love my job. I love helping people.

For the most part, they are very happy when I explain solutions to whatever issues they might have at the time. That fills my day with little moments of joy.

See, not all Metro employees are bad people. I concede that many are nasty, but not all.
Other items:
Track work this weekend (WMATA)
Two Metro workers "fired" (Examiner)
Metro slightly less screwed/chance to sound off about budget (WMATA)
Major work for Memorial Day (WMATA)
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